Firefox Support Forum

I enter my search data or search item description into the Firefox window central to the screen, the input word and following description immediately jumps to the URL bar. How can I stop this annoying operation

Dear All

We have recently found out that Firefox doesn't sync with Google My Business listings as when you search for “Saffery Geneva” on Firefox it brings up “Saffery Champness SA”, while on Google it correctly appears as Saffery (Suisse) SA as per attached print screen.

Any idea why Firefox is not syncing with Google with respect to this listing?

Many thanks.

Anna

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using the Proxy option, I have tried not using the Proxy Option. Nothing seems to work. Are you planning on addressing this issue or must I go to another browser to do what Firefox USED TO ALLOW ME TO DO?

Was this breakage planned or did you screw up and do inadequate testing?

Your help utility needs help. -results don't show date, must open each item. Results seem to not be listed in date order. What a mess to sort through. I can't select a desired date range, or select by release version number. -your search tool isn't very effective, I keep getting unrelated results. I do better by searching google to find the help I want regarding Firefox.

Hi there,

I read books using Amazon Kindle's cloud log in. After installing Firefox 126, I am no longer able to open books on my last page, I cannot turn pages or even open my notes. I tried using Kindle cloud on other browsers and everything works fine.

Any idea why my Kindle cloud functions are not working on Firefox?

I keep needing to sign back into my main (default) Google account when I restart Firefox. Checked cookies and even disabled blocking of any cookies. Still same issue, and unique to Google. All other sites (Facebook, LinkedIn) stay signed in upon browser restart.

Hello! I have some proplem to update Firefox on all my six computers. It is also impossible to download a new Firefoxand install on a clean computer . The message I get is as the image below. Regards/Sture Axelsson sobaxe@gmail.com

Firefox browser doesn't load youtube's content, showing only grey for videos and text. The browser console shows a number of errors (I've attached a screenshot of the console). Even playing a YouTube video linked from a web site plays only that video. All other content is greyed out. Safari loads YouTube without problem. iMac 2017 OS is up to date, as is Firefox. What do the errors mean, and is it a problem with my settings? Thank you for any help

I'm a university student using a website called canvas to access my uni information and work. Today, whenever I would open a module, the page wouldn't load, meaning that I couldn't access that information at all (refreshing, restarting, and completely turning off my computer did not help). I can access these pages when I checked with microsoft edge, similarly I could access these pages when I accessed them with my laptop (also using Mozilla). The main difference between my pc and laptop is that I had just, today, updated my PC to the latest windows update (2024-05 cumulative update for windows 11 version 23H2 for x64-based systems). I'm not entirely sure if it's a Mozilla problem, but im guessing that something funky is happening to my browser with the latest windows update. I have attached pictures to show whats happening / not happening .

I cannot open any Games on the NY TImes site with FIrefox for the past month; no problem with Chrome. Today, two article links opened but then the page went blank (repeatedly), while other links worked fine. Again, no problem with Chrome. My wife can't get into proxyvote.com with Firefox--again, a blank screen. Where is this weirdness coming from?

Howdy,

Workflow: I have a firefox instance already running. I want to launch a new firefox in safe-mode to test something without disrupting my existing firefox.

Problem: I try to launch a new firefox in safe mode using `firefox --safe-mode`, but firefox just opens a new window NOT in safe mode.

I think it may because firefox in safe-mode requires launching launching from a new instance rather than attaching to existing instance.

`firefox --help` shows a flag I can use:

--new-instance Open new instance, not a new window in running instance. --safe-mode Disables extensions and themes for this session.

So I run `firefox --safe-mode --new-instance`

now I get error popup with message:

"Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile."

Now I think what is the point of the flag "new-instance" if Firefox doesn't support multiple instances?

Regardless, how can I launch firefox in safe-mode without disrupting my existing firefox instance and without relying on creating a profile just for this?

Firefox sometimes continuously adds tabs for the same site I am using. Every time I X out of one, another one pops up. This multiplies alarmingly fast. I have Windows 10.

Firefox 126 has changed the tabbar tab background handling and I cannot find a way to get my graphical tab background back for the selected tab. The left image shows FF 125.3; the left 126.0, which installed itself yesterday. In the userchrome for the old Firefox I have:

    #TabsToolbar:not(:-moz-lwtheme) .tabbrowser-tab .tab-content
 {
   background-image: url("file:///D:/System Graphics/Toolbar Backgrounds/rgsweeve - 000.bmp") !important;
 }
  #TabsToolbar:not(:-moz-lwtheme) .tabbrowser-tab .tab-content[selected="true"]
 {
   background-image: url("file:///D:/System Graphics/Toolbar Backgrounds/rgsweeve - 040.bmp") !important;
 }

This gave me the differentiated selected and unselected tabs but does not work for the selected tab in the new Firefox. Any ideas how I have to specify this now?

[I am making this post using the older version of Firefox. If I get some suggestions I'll reinstall the newer version (actually turn auto update back on) and try them out. Thanks.]

After many months of asking if my computer could update Firefox, I finally agreed 2 days ago. I'm trying to shop for gifts on Cutter & Buck's web site and no data and photos will show up. Nothing shows. (cutterbuck.com)

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally updates the browser, before I do any browsing. In the last three weeks, however, it has not updated on any of the three devices, rather, it says "Failed to check for updates". I have tried the workarounds suggested at your Help center, and nothing has worked. What gives, may I ask? Thank you

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually download the update file and run it. I do so, the update appears to work, and Firefox behaves, until I stop it and restart again. Then I get the same message. I looked online - it appears that others have had this problem, but no clear solution. I am not willing to use Edge, but am beginning to wonder if it is time to leave Firefox. I would appreciate a solution, preferably a reliable one. Thanks, Joe Purvis Email hidden for privacy reasons

WIndows 11 64, AMD processor, 64 GB ram. Connected via ethernet and fiber. NordVPN, and Bitdefender (neither of which has produced any error messages).