Firefox Support Forum

Every time I sign into something using Firefox the recaptcha does not allow me to continue. If I switch to Google Chrome it works. Please help me to be able to use Firefox.

When downloading a file in Facebook Messenger, Firefox changes file extension to .pdf. My case was .docx file but looking for help found people have problem with other formats, even non document saving as .pdf.

Not asking for help, just reporting problem

There is a hacker who accessed my Google account via Firefox about 10 hours ago, with the result my language setting has been switched to Korean. I live in Hong Kong and have never been to Korea, and I do understand Korean at all. Can you help pls? Thx.

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

The screenshot is missing in settings: I typed about:certificate and it is showing the DigiNotar Root CA - Server. I clicked on it,and it say "Explicitly Distrust DigiNotar Root CA.

The color on top of the Desktop is a blue gray color not black like it shows on the instructions steps when there is a picture showing the menu with instructions. I am getting a message when I open Firefox saying that "Open or Refresh Firefox" It has caused me a problem when clicking on it

Also, I don/t know if this the community help which I am trying to get help because of the problems I am having.

Question: Does Firefox runs on Chromium or it it a Chromium?

Hello, my browser keeps coming up with my location as Boydton, VA 23917, My actual location is Collegeville, PA 19426. Other browsers get my location correct, only Firefox continues to come up with Boydton, VA 23917. Could there be someone accessing my account in Boydton, VA 23917?

Hello Mozilla Support,

I am encountering display issues with my WordPress website, which is dedicated to a fan-made game called Pokémon Infinite Fusion. The site appears to load correctly on other browsers like Chrome and Edge, but certain elements are not displaying properly on Firefox.

Website Details:

   Main URL: Pokémon Infinite Fusion
   Specific Pages with Issues:
       Pokémon Infinite Fusion Sprite Installer
       Pokémon Infinite Fusion Calculator

What I Tried:

   CSS and JavaScript Debugging: Checked and validated CSS and JavaScript for compatibility issues.
   Browser Cache Clearing: Cleared the cache and cookies in Firefox to ensure it wasn’t a caching issue.
   Add-ons Disabled: Ran Firefox in Safe Mode with all add-ons disabled to see if any extensions were causing the issue.
   Responsive Design Mode: Used Firefox's Responsive Design Mode to check how the site renders on different screen sizes.
   Error Console: Reviewed the Error Console in Firefox to identify any specific errors or warnings.

What I Expected:

I expected that the website would display consistently across all browsers, including Firefox.

What Actually Happened:

Despite my efforts, certain elements on the site, such as images and interactive features, still do not display correctly on Firefox. These issues are not present on other browsers, which suggests a compatibility problem specific to Firefox.

Questions:

   Are there any known compatibility issues between Firefox and certain WordPress themes or plugins that might cause this problem?
   Could there be specific CSS or JavaScript practices that work in other browsers but not in Firefox?
   Are there additional tools or techniques in Firefox that I can use to diagnose and fix these display issues?

I would appreciate any advice or suggestions on how to resolve these display issues. Ensuring a consistent user experience across all browsers is important for my website.

Thank you in advance for your assistance!

Best regards, Saimhbx

Hello, I want to add a secondary email to my Mozilla account. I have looked at the help page but can't get the first step of the instructions to work. See image 1 below.

This is the only "Burger" I can see, and I am Signed In to Support. See image 2 below.

This Menu does not have an option for "Manage Account"

Please Help,

Yours Sincerely, Ms Jacq Felis.

Hi my old account email doesnt exist anymore, I cannot log into that account so i cant login to Firefox because its sending a confirmation code to my old email but i cannot login to this email account anymore so i cant get the code to login to firefox. Is there anyway I can still change the email adress from my account? Thank you!

i formatted my computer, and used last session .Json files to restore my tabs from before. this allowed me to have my tabs. but even weeks after reinstalling, Firefox does something uncharacteristic. it opens with one window with one tab. then after a second or two, it closes. and then reopens with all the tabs. I would consider a re-install but i don't want to lose the tabs again, and i have 2 computers with different tab sessions (different users on the reformatted one as its a family computer)

its functional but annoying. What can i do?

i would include screenshots but you can't really screen grab a PROCESS, so that doesn't help here.

i am running windows 10.