All Products Support Forum

For years I have used Firefox as my preferred internet browser, and most of the time it's OK. Recently, however, when trying to log on to my bank accounts, I get the message "Log on error. You need to enable cookies in your browser to logon to Internet Banking." How do I do this? In the meantime I am using another browser and can log on successfully there.

When I open Firefox (with administrative privileges) lt won't stay open, it just looks like it going to load my previous season (at least that's what should happen), but after a few seconds it just stops and closes, all at once? Also, I should mention; Firefox is updated, Using Windows 10. I've tried to trouble shoot a little . . .

— Reinstalled Firefox. — I manually delete the files in Startup Cache by navigating to the cache folder in your Firefox profile. — Reinstalling Microsoft Visual C++ 2015 - 2022 Redistributable x86 and x64.

Now, at one point it did open, and I decided to refresh Firefox (removing extensions and restoring to default settings) by going to 'More troubleshooting information' option, then clicking the Refresh Firefox button. Closed it, restarted my laptop, and Firefox, added my usual extension / add-on. (I was thankfully able to save my bookmarks or back them up).

When I was done, I closed it. But when I try to open Firefox, lt won't stay open, it just looks like it going to load my previous season, but after a few seconds it just stops and closes?

Should I just remove Firefox all together from my laptop, and reinstall it??

Hi, I don't know if this is a problem or not, but my Inbox says I have 2 unread messages but I can't seem to find them. They usually show up in bold to alert me that they are unread, but I cannot find these messages at all and don't know where to look for them. This happened once before and I discovered that they were embedded in a thread that someone had replied to but didn't show up to where I could easily see it. I had to search through all my threads to find it. I am only having this problem on my computer running Windows 11. My ipad shows everything as being read. Any help would b appreciated. Thank you,

Bryan

Just lately after decade plus of using Firefox I am getting computer hung up, nothing running but Firefox with 7 tabs open. That is how I been running FF for years, same 7 tabs open and no problems until a coupler months ago. I am on Windows 10 64 bit current with May updates, 12GB main memory, Intel Core i5 @ 3.20GHz, 500 GB WD HDD. The task manager right now is showing 49 FF processes running. All is well right now, but maybe by end of day or tomorrow it will hang up. Right now Virtual memory is set at 14838. I have it set at automatic manage paging file. My hard drive has 281 GB free space. Below is a warning error I see when FF hangs and sends in a report.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: firefox.exe (9264) consumed 41230716928 bytes, firefox.exe (1824) consumed 1195388928 bytes, and vmmem (1768) consumed 515567616 bytes.

BTW I am on FF 126.0

I cannot log in to Thunderbird since my computer was hacked but is now fixed. Email working using Zimbra thru my internet provider. Program opens fine but will not connect to my internet provider as I do not have password that works. Very valuable to me to get up and working again. Help very much appreciated! Terry

Hello,

A couple of months ago I discovered that I no longer have the ability to edit, delete, or dismiss a shortcut from the home page of my desktop. I did read that the 3 dots will appear if I hover over a shortcut. I tried that several times on different shortcuts but the 3 dots never appeared. Is there another way to edit, delete, or dismiss a shortcut? Or even better is there a way to restore the 3 dots?

I cleared my cookies, cache, history and data like I was told to when I connected a new router so all of my shortcuts have changed. A few that are there now I don't want and I do want to add several new ones.

Thank you for your help!

All of a sudden, my pages appear in Spanish. When I go to the Translate Page tab and change it from Spanish to English, part of the page still appears in Spanish.

The default language is English, so I don't know how or why it's coming up in Spanish.

Thanks for the help!

All contacts - email addresses- have disappeared - perhaps the compact request I received a day or 2 ago could have caused this??? Jerry Erickson jerry.erickson@midstatesd.net

I think that I need to completely uninstall TB Something went wrong on one of my computers, and it couldn't connect to the server. It works on my other computer.

I decided to uninstall TB that had the problem. I did that, but when I reinstalled it, it had all of the same settings and problems. I used RevoUnstaller. because it said When I reinstalled it, all of the stuff and the problem were back.

What is the best way to fix this?

When I am on YouTube's website if I click (or right click) and of the other YouTube video links Every link on the page opens up. This doesn't happen if a use any other browser.

I used to use Thunderbird exclusively, but GoDaddy dumped my three main mailboxes into Exchange Server; even with Owl, Tbird could only be used for one of them, so I was forced into Outlook for those accounts. But I kept Thunderbird to use with the non-GoDaddy mailboxes. However. I did not remove the GoDaddy accounts from Thunderbird, as I was busy. Now, when I click the Thunderbird icon on my taskbar, Outlook comes up instead. Ditto when I enter Thunderbird on the start menu! It's not even my normal Outlook, which has my main three mailboxes. but an Outlook that shows only the least-used of the three. How do I get Thunderbird back? And when I do, how do I delete those three mailboxes from it?

Firefox browser not working right. I can change about 3 screens than it just spins back & forth it wont chage half to close & open back up to get it to change crome dont do that & the slide bar on side dont work when you change screens wont go back to top poor service fixing it

I can't do batch delete or move from the Inbox. It will only do one file at a time, despite the fact that several are highlighted.

It is also repeatedly trying to download a few thousand files to the Inbox. It gets to the number of files, then hangs, then starts to do it again (except each time it's fewer files to download). I don't know if the two problems are related.

This is an utterly bizarre issue, and I don't know if it's my fault. On most web page I go to, when typing in an input field, each time I press A, whatever my mouse cursor is hovering over is clicked. This is extremely annoying and inconvenient. I may be searching google when I'm redirected back to the google home page. I might be typing in duolingo when the question is suddenly submitted and I am marked incorrect. It's a major inconvenience and I have no clue what could be causing it. It's only in firefox, not any other browser. It's only in web pages themselves, not in the url bar.

Up until a month ago, I was able to download gifs from the giphy.com as actual GIFs. What has changed in Firefox and how can I troubleshoot this so I can get the desired file format of GIF?