Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't get tablet to sync

more options

I just purchased a Kindle Fire HD Plus, and I was able to load the Firefox mobile app on the device, but I can't get it to sync with my account. Following the directions in the help articles, I tap the three dots in the upper right-hand corner. Then, I select "Settings" and "Sign in." At that point, the browser goes to the following page: about:accounts?action=signin&entrypoint=preferences, but the page never loads; it just keeps grinding away. I also tried using the QR code method, but that didn't work either. Please help.

I just purchased a Kindle Fire HD Plus, and I was able to load the Firefox mobile app on the device, but I can't get it to sync with my account. Following the directions in the help articles, I tap the three dots in the upper right-hand corner. Then, I select "Settings" and "Sign in." At that point, the browser goes to the following page: about:accounts?action=signin&entrypoint=preferences, but the page never loads; it just keeps grinding away. I also tried using the QR code method, but that didn't work either. Please help.

Chosen solution

To get current Firefox Releases for Android, get it from https://github.com/mozilla-mobile/fenix/releases as the last version Mozilla had on their servers was the old 68.11.0 from almost two years ago.

Read this answer in context 👍 0

All Replies (5)

more options

Hi

Whst version number of Firefox for Android do you have installed on your device?

more options

Thank you for responding. I have version number 68.11.0 installed.

more options

Thank you. That version of Firefox for Android is not longer supported and has not been supported for almost two years.

more options

Chosen Solution

To get current Firefox Releases for Android, get it from https://github.com/mozilla-mobile/fenix/releases as the last version Mozilla had on their servers was the old 68.11.0 from almost two years ago.

more options

Once I downloaded the latest version from github, the sync worked fine. Thank you very much for helping me. It seems unfortunate that Mozilla's own help screens refer a new user to a version that is so far out of date.