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Accidentally deleted a folder and now can't recreate the shortcuts that were in there.

  • 2 replies
  • 16 have this problem
  • 16 views
  • Last reply by paulallen75

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I had a folder on my home screen with 3 internet shortcuts inside it. I accidentally deleted the folder and so lost the shortcuts. Not the end of the world, I will just recreate them. However, when I tried to select add to home screen, I got the message that the shortcut already exists. This happened for all three shortcuts. I tried to replicate the problem. I made two different shortcuts to two different websites and put them in a folder. I deleted the folder and tried to remake the shortcuts and the same thing happened. I have cleared the cache, and cleared all Firefox data. I have rebooted the phone and still cannot recreate the shortcuts. Any advice? I am running Firefox 40.0.3 on a Samsung Galaxy J5 running Android 5.1.1

I had a folder on my home screen with 3 internet shortcuts inside it. I accidentally deleted the folder and so lost the shortcuts. Not the end of the world, I will just recreate them. However, when I tried to select add to home screen, I got the message that the shortcut already exists. This happened for all three shortcuts. I tried to replicate the problem. I made two different shortcuts to two different websites and put them in a folder. I deleted the folder and tried to remake the shortcuts and the same thing happened. I have cleared the cache, and cleared all Firefox data. I have rebooted the phone and still cannot recreate the shortcuts. Any advice? I am running Firefox 40.0.3 on a Samsung Galaxy J5 running Android 5.1.1

All Replies (2)

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change the name of the folder you want to recreate again when it says it already exit.

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Thanks for your reply. However, this does not help. I cannot create the desktop bookmarks. I don't even get as far as folders. My problem is when I tell Firefox "Add to home screen". I then get the message that the shortcut already exists.