Thunderbird Support Forum

When Thunderbird downloads my email it attaches some strange dates. this is my 3 day trying to figure out why. I have uninstalled and reinstalled with the same results. There are 16 eamils currently in my inbox all with different dates. The dates are in attached image. The only correct date in the one dated 05/03/2022.

I keep getting a pop-up box, when I log into Thunderbird, saying T'bird needs to compact my files and asking me to check a box allowing automatic compacting. I am super careful these days and before agreeing to this wanted to check that it is genuine and not some elaborate fishing scam. Thanks, Dave

For weeks, I have been searching everywhere for a definitive method for transferring my Thunderbird 91.8.1 profile to a new PC. There are lots of posts mainly covering windows applications and older versions of Thunderbird. One reoccurring problem seems to be that some installations have 2 profiles. Some have a profile with just a xxxxxxxx.default profile and others have a xxxxxxxx.default-release and a xxxxxxxx.default profile. It would appear that if you have the 2 profiles then the .default-release would be the one you would use for transferring to a new PC. I was wondering if some one could lead me to a current definitive procedure, for transferring a Linux based Thunderbird 91.8.1 profile, from one PC to new Linux PC . What to do if you have the 2 profiles? Can you just delete the yyyyyyyy.default profile?

Perhaps some one could comment on the following procedure that I have cobbled together from the myriad of posts that I have read.

THIS IS MY VERSION (UNPROVEN) Transfer Thunderbird (91.8.1) profile to new PC [v_4]

On your SOURCE computer [Linux Mint Cinnamon 20.3]

       1. Connect a device for data transfer, either a USB flash drive, or a USB SSD/HDD drive. 

       2. Open the Home directory and click the “View tab” then check the box “Show Hidden Files”.

       3. You should find a directory called .thunderbird. 

       4. Open .thunderbird and look for the folder, xxxxxxxx.default-release. Note; the x represents a string of 8 random alpha/numerical text. 

       5. Right-click on the xxxxxxxx.default-release folder and select Copy.

       6.  Paste a copy of xxxxxxxx.default-release to your transfer device. Remove it safely from the source computer when done. 

       7. Uncheck the “Show Hidden Files” tab that you checked in step 2.

Note: a) These steps can also be used to create a backup of your Thunderbird profile folder.

         b) In step 4, you may not find a default-release folder. You may see a xxxxxxxx.default or  
             both. Choose the one that is active.

On your DESTINATION computer [Linux Mint Cinnamon 20.3]

       1. Open thunderbird and then close it. A new profile will be created yyyyyyyy.default-release, or .yyyyyyyy.default.

       2. Locate and open the backed-up profile folder, xxxxxxxx.default-release.

       3. Select all of the folder contents and choose Copy. 

       4. Locate and open the new profile folder,  yyyyyyyy.default-release.

       5. Paste the contents of the backed up profile folder into the new profile folder. Choose to overwrite existing files of the same name. 

       6. Start Thunderbird.

Most of my emails suddenly got erased from the server (I checked in cpanel). Thankfully i took backup few days back, and thunderbird still has them saved offline (Not POP3, its still IMAP configured). I recovered most of emails but those are visible only on my system. How can i put back those emails back into server, so it can be accessed from other devices as well?

In the email client I have just come from the Unread folder contains all unread messages irrespective of the folder they might be in. The Unread filter in Thunderbird appears to relate only to the highlighted folder. I have many folders, the list being long not all are visible on the 'home' view. This means that messages in folders far down the list are only visible if I scroll down looking for them. Is there a way to modify the Unread filter to ensure that all folders are searched for unread messages and displayed together? I am using TB 91.8.1.

Recently, and not for the first time, Thunderbird sent an automatic reply which thankfully bounced. However I couldn't find the offending email when searching for this address. Using a third party tool, namely Agent Ransack aka FileLocator Lite, I found the folder and hence the email.

How can I do this within Thunderbird. I can only select To, From, Cc and/or Bcc. Not Reply-To.

Can anyone let me know if this is possible, if so how?

I am having difficult connecting to mailboxes in Plesk Obsidian on a VPS. I can set up the mailboxes in Plesk and make a note of the password. I then go into TB and start the 'Add Mail Account' process. All goes well at first. I get a green message saying 'Configuration found by trying common server names' (automatic connection). When I click 'Done' TB whirrs for a bit and then comes back with a green message showing a tick and 'Checking Password' but an orange message saying 'Unable to log in at server. Probably wrong configuration, username or password'. If I try manual configuration I get a similar sequence (using ports 995 and 465, SSL/TLS and 'Normal password').

I do not have this problem when working with cPanel (on a different server, but very similar mailboxes and security settings). This suggests to me that there's something amiss in my Plesk settings, but what could it be?

I have searched around without success. Most articles that might help are for TB 31 (even the Plesk Obsidian on-line manual). Any suggestions, please?

I have recently moved from Outlook to Thunderbird as Outlook developed a problem communicating with my Virgin Media email accounts. I am slowly finding my way around Thunderbird, but am experiencing a problem with some of my sub folders. This only applies to Virgin Media accounts.

I have looked at previous questions on a similar topic and have tried the simpler solutions (the ones applying to advanced users are Greek to me)! Unfortunately, they haven't solved my problem.

If I go to account settings and uncheck the "show only subscribed folders" box, the greyed out sub folder disappear. However, right-clicking on the folder heading and selecting subscribe and attempting to subscribe to the folders there, doesn't work.

Is there a simple process I can go through to access these sub folders?

Hello,

I'm using Thunderbird 91.9.0 (32-bit) on Windows 7. It's connected to a Gmail account via IMAP. The account contains dozens of message folders. I want to hide some of those folders from the list of folders.

I tried unsubscribing from those folders. In the panel on left, I right-click my account name and select "Subscribe". The window that subsequently pops up shows all of my folders, and all of the checkboxes next to each folder are checked. I remove the checkmarks from each of the folders that I want to hide, and I click OK at the bottom.

However, after doing this, the folders still appear in my folder list.

When I reopen the Subscribe window, I see that the checkmarks for those folder are still removed. But the folders still appear in my folder list. Closing and restarting Thunderbird does not help.

Evidently, the Subscribe window does not function as I would expect it to. How can I make those folders go away without deleting them or removing them from Gmail's servers?

Thank you.

My Tbird no longer shows me a "Send" button once I have written a new email or am trying to reply to a received email. I've searched for possible settings regarding this, but have not located any in Tbird's help section. How can I repaid this loss?

I am trying to add a new gmail account to Thunderbird but when I enter my address and password, a pop up appears in which I need to enter mail address at google. I do this, but it seems to just re-prompt me.

I have attached images of the steps taken to try to add the gmail account:

tb1.png: I enter name, address, password. tb2.png: TB validates this and adds some server info. tb3.png: a popup opens and my address is pre entered. I click the blue button. tb4.png: I am reprompted for my email address. I can enter my address again and again and click blue button but I am re prompted every time. Seems impossible to proceed from here.

If I can open this pop URL in a proper browser to inspect what is going wrong, I could probably fix this issue. However, TB will not let me copy the URL from the address bar which is frankly user hostile behavior :(

I have tried doing this on several different internet connections as well as tried disabling pihole, etc. So that does not seem to be the cause.

I cannot sent email to one specific recipient. I have two accounts, one through gmail and one through AT&T. When I try and sent an email to this one recipient from either account, the File/Send Now function is grayed out. Ctrl-Enter does not work either. This is the only recipient I cannot send mail to. I've sent test email to several other recipients with no problem. Obviously, I'm not getting any kind of 'email blocked' type of message, since nothing is being sent out.

My Thunderbird version is 91.9.0 (32-bit)

Any ideas why this is happening?

TIA for any help.

I need windows 7 system, it supports older version software. Wife complains she need to set "landscape" for winword for each print. This is not required when using windows 10. Microsoft office is installed on both systems.

I have read all the "solutions" to the above issue however the "solution" popups do not appear on my screen. For example, from the address, I can select multiple addresses in which to send emails. However when I select "Write", it puts them automatically into the "To" box. I want them in the "Bcc" box. I see where you can move them from the To to the Bcc but it won't let you select ALL of them, you have to move each one, one at a time.... ARRGGG. Why can't this simple issue be resolved? This was no problem with Windows Live Mail. One "solution" says I can select the contacts from my "address side bar" next to the email..... I have NO sidebar.

No response to previous, so trying again with 2 questions: 1. Having lost addresses and calendar because of having to download fresh program, are addresses and calendar still somewhere in the computer to be retrieved?? 2. To guard against it happening again, can ads & cal be stored remotely for re-importing??

David

As shown in the attached screen capture, recently these subfolders of "sent" have appeared to the left of the folder. They make the folders undeleteable. How do I get rid of them? I want to delete "sent" and create a fresh new "sent" folder.

Thanks John

I have Thunderbird 91.9 I have 4 email accounts only 1 is having the receive problem. here is a link to my Pastebin https://pastebin.com/u/Danorske Attached is a pix. Any other info you need? Thanks Ron

Hi

I wanted to set up message filters to redirect (not fwd) e-mails but there isn't a redirect option on message filters - or am I'm missing something? Thanks

I have searched the help to increase the size of the opening page fonts in - email subjects and account names. I am using the most recent update of Thunderbird. Per what I saw in the help I went to layouts.css.devPixelsPerPx and changed -1.0 to 1.2. Closed the config editor and returned to email - no change. I shut down Thunderbird and opened it again - still no change in the font size. I reset the setting in Config Editor and tried 1.25 - still no change. Tried -1.25 still no change. Each time when I go back to this setting in config editor - the number has been changed - but does nothing to change the font.

None of the font settings in Preferences have any effect on the opening page of Thunderbird.

I have some visual impairment and need these fonts larger. There has to be a way to do it. At one time these fonts were larger. There must be a way to change these - and why it is not easily built in to Preferences is terrible - and makes Thunderbird useless to those with minor visually impairment.

I need help in resolving this - there has to be a way.

Can my registered email address be changed? The user settings make it appear that it can't. If so, how do I precede if/when my email address changes (which may happen at the end of this month)?

Thanks! Mark.