Thunderbird Support Forum

So running thunderbird 115.10.1 (64-bit) and more and more issues:

• the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
• at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.

I have not had access to my email since the April 18 Thunderbird update, receiving this error message: "After changing password on an IMAP account, the account could become locked due to too many failed login attempts" How do I fix it? Please email me at jjhpor@gmail.com because my primary email, using Thunderbird, does not work (See above) Thank you Jim Housman

Since updating TB to 115.8 I have been getting this "unable to write email to the mailbox" error on one specific POP3 account. The account starts the download process, runs through perhaps a dozen or so mails, before getting stuck on (by the looks of the status bar) one particular email being filtered into a folder) and then crashing out. I have tried thus far, by means of elimination

1: Only one specific POP3 account is affected, others using the same domain are fine. 2: Plenty of spare space on the HDD, no permission issues 3: Copied the mailbox store to a new location and updated TB to use that location - no change. 4: Repaired the inbox and a few sample subfolders. 5: Created subfolders of a few sample folders with no emails in, and amended filters accordingly - so new mails are being filtered to a virgin file. 6: Disabled all filters, created a new blank inbox subfolder and directed everything in the download, into that - same problem.

I'm confident that all file permission, storage space & corrupt mailbox possibilities, have been eliminated and this is a TB bug. Some further observations...

I access the affected mailbox via IMAP from a mobile device, before treating TB (using POP3) as the master storage. TB then has a rolling 90day delete as part of the POP3 config, so it should only download anything new since the last synch, but maintain a 90day history. All synch attempts now, are downloading mails from mid-November and thus creating duplicates - I have manually logged into the domain mailbox and intentionally deleted the oldest 50 mails, as a test. All that happens is that the problem is shifted 50 mails up the list.. TB seems to have forgotten what is actually a new mail.

If I was able to revert TB to the previous version, I would - and am still tempted to research the mechanics of doing this.

Lately, I noticed that TB is quite slow at loading messages so I looked up for a solution and found that compacting folders could help a bit. The problem is that when I tried to compact some folders TB started to write hundred of GBs to disk completely filling my ssd and ultimately failing with a 'not enough disk space error'.

I don't think this is supposed to happen. Can I fix my inbox or should I start from scratch?

Thunderbird asked to compact folders saying it would save hundreds of MBs of disk space, I accidently clicked "compact now" instead of just ignoring it as I usually do. As a result, Thunderbird deleted all mail on my Inbox folder - after restarting Thunderbird, my inbox was empty, I also checked the mail folder on my file explorer and the "Inbox" file (no extension) was just a few KBs, whereas previously to Thunderbird deleting it was several MBs. There were no errors reported during the "compact" process.

I don't think I can recover the mail that Thunderbird deleted because the mail server does not seem to keep mail older than 12 months. One of the reasons I used Thunderbird was to be able to keep a local copy of older emails.

The pop-up I received was the one shown in this article by Mozilla: https://support.mozilla.org/en-US/kb/compacting-folders

The article explicitly says "compact" does not delete mail, but then explains that it actually does (by not moving mail "moved or marked as deleted" to the a new file, and deleting the old file). I had no such "marked as deleted" mail. It was just plain read mail on my Inbox folder.

This is an Office 365 POP account. Thunderbird's retention policy for the Inbox folder was to use my (Thunderbird) account's policy, which was to never delete any mail. Alas, when I hit "compact now", Thunderbird deleted all my mail. I was running Thunderbird 91.6.1 on Windows 10.

I tried making a backup of all Thunderbird related folders and deleting the "popstate" file to download all mail from the server again. Mail got downloaded, but not all - as I mentioned, the mail server only returns 12 month worth of email, whereas I had years of mail stored locally. I don't see any way of recovering it... Why would Thunderbird just delete all mail calling it "compact"? Makes no sense...

Hello, The scrolling speed of the different toolboxes in the software became much too fast with the pad on my computer (Zenbook 14"). It didn't do that before the last update. Am I the only one? I lose a lot of time every day with this bug.

Thanks :-)

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Outgoing mail stalls. The blue line goes across from left to far right and then stops. A "message sent" does not appear. I have waited for 30 minutes and the stall persists, even with a short test message. I turned off my antivirus (Bitdefender) and firewall. Incoming mail is fine.

I have another computer that works well for both in and out mail. Both computers use the same ISP (Netfirms) and have identical outgoing server settings, except for the email address.

Your help is greatly appreciated!

James Meyer [removed email from public]

I have over 200,000 emails on a gmail account I'm hoping to sync with Thunderbird. My goal is to have them all downloaded onto a local server on my computer so I can refer to them all offline. I've been periodically pressings "get messages" which used to download messages 1000 at a time (I'm not sure why it doesn't continually sync with my inbox!) Though, sometimes it would download 2-3 at a time which was frustrating and fairly futile. Now, it's stopped downloading entirely. How do I keep syncing my inbox?

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.shaw.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have tried everything suggested on this forum and other online help sites. One source suggested trying to ping my email server,and that failed as well. I tried temporarily reducing the TLS to 1.1,but that didn't help. I tried temporarily disabling my Windows antivirus and firewall,but that didn't work. I am at a loss on how to proceed,and am planning to take my desktop to a local computer repair shop to see if they can figure it out. Can you suggest anything that might help? Thanks very much!

Good day, I am using Thunderbird with my Office 365 e-mail account. I like pretty much the appearance of Thunderbird, as it is not so crowded as Outlook. Unfortunately very frequently it is "Not responding" and the screen freeze for few seconds. Should wait untill returns to normal condition itself, to continue my job. I did not found any topics into help about that problem and any solutions. With Outlook I do not have the problem described above, but prefer to use Thunderbird. Kindly ask you for any advices, if available. Many thanks in advance!

I can't send out any emails all of a sudden. I'm getting the following error message: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtpauth.earthlink.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

Please advise.

Jaime Ziadie [phone# removed from public] [email removed from public]

Since recent updates (I'm on 91.2.1 32 bit) the gesture-scrolling (two finger drag) with my Windows 10 laptop's touchpad is much faster than before, and I'm finding it too fast to control. If this is an intentional change, can it be toggled off?

I have Thunderbird installed on two computers.

On one of the computers, emails being held in my inbox are being automatically removed after two weeks (this is not a desirable action, I am loosing important emails), but on the other computer that is configured exactly the same, emails remain in the inbox indefinitely (which is desired).

Both computers are POP and both configured to run the same email account and appear to have all of the same configurations and settings. I saw someone had posted the same problem a while ago and the reply indicated it may be that the ISP or email provider has their settings set to delete emails as per the two week window, but as I can assure you this is not the case, it is a configuration issue with one of the Thunderbird installations, otherwise both of my computers would be deleting the emails while that is not the case.

Thanks,

Jeff Rogerson

Using TB v91.5.1 on Windows 10 x-64. I have several mail accounts, one of which is for a hotmail.com address. This has been working fine for years, but over the past couple of days, I don't seem to be able to send emails form this account. I can receive them fine, but when I try to send, I get the small pop-up telling me it's sending the message, and the progress bar is at 100%, but it doesn't send the message, it just sits there.

I looked in the error console, but nothing was added when I tried sending.

You can see my server settings for the account in the attached image.

Any ideas? Please let me know if there is any other info you need.

Thanks

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

I am using Thunderbird version 31.7.0 and it keeps randomly crashing when usually when I try to send an e-mail. The e-mail appears to go out, but it is not copied to my send folder. I can keep it working is I use safe mode.

My Crash links are: https://crash-stats.mozilla.com/report/index/9e388085-aa3d-454c-bf55-924102150612 https://crash-stats.mozilla.com/report/index/2613f4fa-89d4-49c3-92ad-4f3292150612 https://crash-stats.mozilla.com/report/index/a5f726e5-8f62-40a9-9087-4bab92150610

Hopefully someone has an idea how to fix this. It appears every crash is for the same reason.

Thank you for your help.

Hi. A few weeks ago I had a Thunderbird-is-already-running type message, and couldn't launch Thunderbird. I consulted these forums, and (as suggested) deleted the parentlock file. That got me into Thunderbird, but all Local Folders were missing from my Local Folders list.

I consulted these forums, and (as suggested) deleted .msf files from the Local Folders folder (with Thunderbird closed). I restarted. These files did not regenerated, and the Local Folders are still inaccessible.

I can use the Thunderbird client to search for messages in the Local Folders. I can see these messages, but they cannot be opened.

Each individual Local Folder file seems to be there in the Local Folders folder. I appear to have only one profile.

I would really appreciate your help in reinstating the "missing" Local Folders, which contain (guess what) important e-mails. I've no technical expertise (any longer), so would need really clear instructions to follow.

Big thanks.

I can not get thunderbird to bring over email for 6 days now I get the following error everytime. (Sending of password for user .........................@verizon.net did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later.) I have tried creating a new password on the server account and restarting thunderbird with the new password . Did not help. Any Suggestions?