Thunderbird Support Forum

I have a cannon mf455-dw that is suppose to open the email client when you scan to email and attach the file. When it goes to open Thunderbird it fails. Is this common and is there are work around for this?

When I search for emails with CTRL+K, it used to come up with a list that I could click on and it would open that specific email even if it was part of a threat. Now it sends me to a whole list of emails and I have to search through all of them in order to open the one I want. This is all after the latest update. How can I get it to open immediately in that first search?

Thank you, Chris

Ever since upgrading to Thunderbird 115 forwarding email does not work consistently.

I get this error very often

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Timeout - closing connection.

Learn more at
https://support.google.com/a/answer/3221692 p8-20020a05620a22e800b0077d6470241asm1303304qki.61 - gsmtp.

Hello, I would like to set up root level folders for my alias addresses rather than having them in subfolders. I have tried setting up a dummy email account, but the filter won't transfer emails to it. Is it possible to do what I want?

When I use a html signature with graphics, the recipients who can not receive Html, do ot receive the grafics, obviously, but also not any other attachment like a PDF file. The same is sent but not received! in other words, our customer complain that we forgot the attachment, but we did not. If I resend without the signature, they receive the PDF file. If I reply with an attachment and have a previous signature with grafics in the feed, the attachement also disapears. The only solution is no grphics in the signature, but that is not a solution, just a quick fix. Thank you very much for your replies.

When I looked at my profile I find that there are several folders created for each of my email addresses at different times. I had wondered about the possibility of clean install of each of the accounts (IMAP) so this would pickup everything from the individual servers. Then copying across the local folders and my address book. Is this possible/feasible? Would it just be easier to import everything? Where is the address book stored. I also have TB backed up on an external drive (insurance). Thanks

PLEASE a filter to remove attachments and put in selected directory. No stars, not the whole message just the attached file or files. Thanks Ray Carbuhn teletext@aussiebroadband.com.au

I have just switched to Thunderbird from Gmail. Have tried several times to send bulk emails but always get this message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: We have detected an unusual amount of suspicious mail originating from this address. Please try again later.. Please check the message and try again.

I have a need to send emails frequently to more than one address and this is going to be most inconvenient if it can't be fixed. Is there a setting somewhere?

Thank you.

We have 2 computers set up with Mozilla Thunderbird. On one of the 2, the outbound password was inadvertently changed. on the other of the 2, the outbound email works fine.

On the 1 the password was lost, I saw an option to view the password. I'd like to do that on the 1 that DOES work so I can re-enter the proper password.

Thank you,

Thunderbird, new installation, with 5 email accounts. Only one is of any size (7+ GB), but it is only sync'ing 6 months of messages, so the amount on disk is not huge. The 4 others are all below 1 gb. After just a week or 2, I am getting the "compact folders" alert, and it offers to recover 51.9 GB of disk space! This worries me, because I had just about 25 gb of disk space free when I installed Thunderbird, so it can't possibly recover that much space. The Thunderbird folder in AppData/Roaming is only 1.74 gigs. Where is it getting 50+gb from? I'm afraid to run this maintenance task.

I have faced with the following bug linked to messages displaying in thread in any section of Thunderbird (i.e., Incoming messages). See the screenshot - there is just thin white stripe instead of text of the message. This bug repeats only for some random messages. Restart of Thunderbird resolves this bug temporarily.

Hi, I've used Thunderbird before but not recently, and am looking forward to having it again. After a number of years using webmail for multiple accounts I started using the Seamonkey version, but did not know my local archived email was not backed up and I lost several years of archived email when my last computer crashed. I tried reading the FAQs but for whatever reason I can't figure it out on my own. How do I find the path for local profile stuff -- probably also need to check this on another family member's computer as well! Thank you.

For some idiotic reason Thunderbird is constantly creating a folder called SPAM. I want this off and never to reappear, so could someone explain how to do this. I have turned of unable adaptive junk mail and turn of the destination and retention.

This behavior is new, completely unnecessary.

Get rid of this new feature, it is not helpful

I'd be happy and grateful to you and your tips. I use Win11 and Thunderbird Ver. 115.5.1 . My problem started months ago. The attached image shows the typical message I receive: the sender does not show, my name always appears instead (Francesco Tamburrano). Moreover when there is a link, clicking on it does not act (does not transfer to the address shown). I am ready to provide further info and examples of received messages. This problem is only with Thunderbird. I am obliged to use another mail....but I love Thunderbird, I really like it! Best regards to the reader!

Was just updated to version 115.5.1, and I had held off posting this question until after the update, hoping the issue might be resolved... but it's as bad as ever.

Tbird abruptly became very slow to delete/display messages; not with the last update, but a couple of updates previously. I have been in the habit of working my way up the list from the oldest to the newest, and as I hit "delete" and "up arrow" to view the next email, it's a slow, laggy process. Both emails remain highlighted for a second or two, the old email continues to display, then the deleted email drops out, and shortly the new one displays, the whole process taking a bit over two seconds... to move from one email to the next, a process that used to be nearly instantaneous. No idea exactly when that changed, but it seems to be a process that's getting worse with time.

Any ideas on what I might be able to do to get my original level of performance back? For what it's worth, this is a new machine, insanely fast compared to my older one, and Tbird is the only app where I'm encountering this kind of slowness issue. Everything else is astonishingly faster by comparison... but Tbird remains laggy and slow and I've no idea where to start looking for reasons for this. Don't even know what kind of information to post here that might be useful in diagnosing the issue - - tell me what's needed and I'll do my best to get it. Thanks in advance! I *really* don't want to change email clients after all this time!

After the last update the program no longer groups all accounts' Junk folders under Junk, but puts them separately under each account - except for one account. This happens despite choosing Unified view in Folders. All the other folders are grouped (Inbox, Archive, Sent, Drafts, etc), but Junk is not. It worked perfectly well in the previous version. Please help!

I have tried for years to get my main email address to work in thunderbird. I have 3 email accounts, two work great but my main one creber887@sbcglobal.net just keeps giving me server errors. I have no problems in firefox on yahoo. It is frustrating. It happens in windows and linux. Please help. Clark Creber