Thunderbird Support Forum

Hi Really need some help please.

Running TB latest version 115.11.0 on Win 10. Multiple gmail and other accounts, both POP and IMAP.

Following a catastrophic loss of accounts and messages, I made a fresh TB install then I restored from a previously saved profile from a month ago.

Accounts and folders with messages all now appear.

With one POP gmail account, the inbox and sent folders are stuck at last month's position. I expected the last month's messages to be downloaded as soon as I log into TB, but I'm not able to Get Messages.

My TB log in to collect gmail messages is rejected with this message - The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials.

I have checked the account settings server address, and password is set to 0Auth2.

I have changed the gmail password on the gmail website (browser is Firefox) - which is accessed without problem, but only incoming mails are visible, my outgoing mails should be on my PC.

Every time I get the "enter new password" dialog I enter the password that gets me into gmail's on-line website - it is rejected with the STAT message.

I cannot send or receive gmail messages through TB - how can I force gmail to let TB access my emails?

Hi I keep getting this error I know for a fact my password is correct, i can sign into hotmail.com just fine.

Why do I keep getting this popup?

I changed the columns to be shown in the tasks view and have it sorted by due date. But every time Thunderbird starts, it resets my view settings for the tasks and shows me the default columns and order. How can I fix it?

Quite often recently, Thunderbird just stops pulling in emails.

It seems that I need to upgrade but find out by chance by looking under About under Help. Should there not be some other prompt as it is very confusing and some may have no idea what is happening?

Thanks.

When you highlight an email and then delete it, the little check box at the far left then 'jumps' into the email either above or below the one you deleted. How can you stop that from happening? I've attached a screenshot to illustrate my problem. How do you stop the check box on a deleted email from jumping to an existing email you may not want to delete?

So running thunderbird 115.10.1 (64-bit) and more and more issues:

• the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
• at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.

Thunderbird 115.11.1 (64-bit) Windows

Hi,

Thunderbird is not threading messages properly. It only seem to go one level deep ...

This is what it shows: aaa ..bbb ..ccc ..ddd ..xxx ..yyy

Where it should be: aaa ..bbb ....ccc ......ddd ..xxx ....yyy

I cannot find a way to fix that.

Help please.

My phone has been deleting emails from my mozilla account and removing them from my laptop. Although I can still delete from my phone they don't delete from my laptop. This system has been working for years and I've only just noticed the problem. I normally use my phone for this so I have about 3 months worth of emails still on the laptop.

I have used Mail Merge addon for years and it works fine. But I would like to use the if then else capability in my TO line. I have the authors page on usage but everything I try seems to be wrong. I have a spread sheet with the following headers: Email Veteran

Under email is the email address. Under Veteran is either Y or N. If used as stand alone {{Email}} in TO line substitution is flawless.

However if I use {{Veteran|Y|Email}} it doesn't work. I have tried enclosing the Y in both single and double quotes and that does't help. I have replaced the Email field name with some text and that doesn't work. So I am thinking that I must have an issue with the way the fields are being interpreted.

I just downloaded and installed the latest version of Thunderbird and MailMerge addon.

Any help greatly appreciated.

I've noticed recently that addresses that were in my personal address book have disappeared, basically they've been deleted. This next bit is from memory so excuse the vagueness. The last time I looked for these I found them in a bin marked as "deleted by thunderbird".

What is going on?

I need these addresses back.

Hi, I´ve some Outlook accounts with two step verification login. Anytime I open Thunderbird I´ve to verify myself by selecting a number on my mobile. Is it possible that Thunderbird get´s directly to my outlook account without that veryfying process? Thanks for answering.

Hello, Recently I was migrated from Cox email to Yahoo mail and had to change my setting on Thunderbird. The emails work fine, but there seems to a lot of missing folders. I tried to look for the latest backup file, but it does not exist. The latest backup I have is of the year 2022.

Kindly assist me in retrieving my lost folders.

p.s I have searched for the folders under the default profile section but they do not exist.

Hi When I send an email they are not going into my "sent" box. They are going into a folder with both my email account addresses i.e. if i send an email from my email account sandy.bell3@bigpond.com it goes into a folder of that email name & the same for my business email account it goes into a folder named csb.wandpc@bigpond.com which came up that obviously was created by you. I would prefer them to go into my proper "sent" folder. How do we fix this. Many thanks. Sandy

I installed Thunderbird a few weeks ago and I'm now trying to migrate from Windows Live Mail 2012 (WLM) to Thunderbird (TB). I am connected to a server called Copper..net via IMAP. (I've set up 2 other email accounts under TB, one of which I will almost certainly abandon and the other, I hope, will become my default server. But right now, I'm not really using either).

Most of my emails -- I have over 300,000 -- are stored in local folders. When mail comes into my Inbox, I generally either delete it, mark it as junk, or once read, store it in a local file.

Until yesterday, all of my IMAP folders showed up under the Copper.net account. They also showed up when I went to File subscribe and refreshed the list (other than one episode which I was able to resolve). Now, they don't show up in either place. They still do show up normally in the other accounts.

Since installing Thunderbird, I have managed to transfer most of my local emails from WLM to TB, so I am now down to 3 of my largest folders, containing between 60,000 and 65,000 emails each. Two days ago, I was able to transfer one of them, albeit with considerable difficulties along the way.

My method was to set up a new IMAP folder called Transfers. I COPY emails from the WLM folder to it (in chunks for larger folders). Then MOVE the emails from the TB Transfers folder to the TB local folder.

When everything is working properly, that move eventually results in the TB transfer folder being empty, which then results in the WLM transfer folder being empty. And then I can restart the process.

If for some reason, the move does NOT empty the transfer folder, I do so manually by deleting all the emails and then emptying the trash. I then check properties to make sure that the folder is really empty, and if it isn't, use the tools under properties in WLM to manually delete them

Yesterday, when I tried to do all this again for my 2nd large folder, I found that the transfer box in TB a) often didn't contain all the emails it should have and b) that the ones that showed up as being there wouldn't move at all. I tried compacting, repairing, getting messages, all to force syncing , but nothing worked.

And this morning, things went from bad to worse because now my IMAP folders no longer show up at all (except Inbox and Trash). During this whole time, the inbox has been syncing properly and mostly, promptly.

Finally, I should add that I did download and add the import/export NG tool and while it worked pretty successfully for small folders, if did not work well for larger ones. I'm still in dialogue with the developer.

Any help would be much appreciated; I'm incredibly frustrated.

P.S. I tried this morning to repair TB, just in case, but using Control Panel, the only option was to uninstall it, which I did not want to do. I do wonder whether TB has somehow gotten corrupted.

I also tried opening in safe mode, which didn't help. I shut my computer off at night, so it's restarted at least once a day. Yesterday and today, I also restarted during the day in hopes that it might help. No dice.

TB 115.11.0 (64-bit, W10). ABOUT shows 115.11.1 avail. Selecting WHATS NEW gives a "Welcome to Thunderbird Daily page" with some warnings and other links, etc. Going to Release Notes (for 115.11.0) then "See all releases" shows a link for 115.11.1, but when selected, missing page.

I have many programs/apps in my Windows 10 task bar (at the bottom of the screen), and when one of those programs is minimized, the task bar icon for that program has a blue line under the icon, to show that it is still active, but not showing on screen -- that is, except for Thunderbird. If I'm not writing a message in TB at the time I minimize it, there is no blue line under the icon. The problem is: when I'm ready to shut down a session and I've been using Thunderbird at some point in the session and have minimized it, I can't tell from the task bar icon whether TB is active or not, without clicking on the icon. I don't want to have to do that every time I close down the computer, and I don't want to close the session with TB still active. It seems that a simple coding addition would fix the problem, and I can't believe no one else has mentioned the problem. This is not new with 15.1 -- it's been going on for several versions. The ONLY time the icon appears is when there is more than one page of TB open (like Main & Write).

Your prompt response is appreciated. Thanks, engrollie

I have a new email which has been set up in outlook 365. I have created the new identity in thunderbird which thunderbird set up. The new identity will receive emails, it will send read receipts, but will not send emails. It just says "sending message" but it never goes. I have waited for about 3 minutes and it doesn’t even seem to time out.