Thunderbird Support Forum

Supernova 115* has been released with a new Thunderbird logo. Some people will love the new design and many may not be very bothered, but what happens if you really do not like it? The following information can be used to change that logo back to one used in version 102*.

First of, good on the person who came up with the name "Supernova"(for anyone who don't know, a supernova is the collosal explosion of a star that has run out of fuel) for this update as it is a perfect description of it, a horrid mess.

Ever since the update i keep getting prompts to enter my credentials for all my hotmail/outlook accounts, CONSTANTLY.. At first i thought it was just a one time thing because of the update, but no.. It'll calm down for a while and then the popups come back randomly.

I found no solution that worked in the support forum, and one particular last quip in a comment from a Top 10 contributor actually irritated me a bit even tho the comment wasn't directed at me: "My encouragement is to stay with 115 and work through the transition." Really? When stuff get's so bad that regular non techy people come here for help to downgrade, and that's the response, it's a sign that the people making thunderbird and the community members(As i understand it the community members do this in their own spare time out of the goodness of their hearts, and i do not intend to cast shade and hate on them, the people helping here are amazing) who try to help people on the forum has gotten too out of touch with the average Joe with 0 tech skills at all. Things that seem like simple workarounds or fixes for you, is like arabic writing to a first grader who only knows english, you have gotten out of touch with how truly clueless people are when it comes to anything more than simply accessing and using a program or app normally. If you have to make folders and css files to restore some of the ease of use you had before this update, then the update is catastrophically flawed from the get go. Updates for programs like this that changes things so dramatically, should NEVER go to auto update or release, it's so slow and laggy and buggy atm it would pain me to even call it beta worthy, it feels like the program is in an alpha test period.

Sorry for the rant, now for what i need help with. I want to go back to the previous version before any of the supernova crap got onto it, from a comment here: https://support.mozilla.org/en-US/questions/1426218 , David | Top 10 Contributor details how to go back to 102. So, i strap in and prepare myself for the looooong time it's going to take for all my emails to download again after doing a full clean install, BUT, i have a problem, WHICH of the !!46!! different 102 versions do i chose? I read that i had to use this archive https://archive.mozilla.org/pub/thunderbird/releases/ to find older versions, but which of the versions do i use? Which was the latest stable 102 build? Unfortunatly that wasn't deemed necessary info, please help, i want to get away from the massive explosion of an update.

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

Hi, I've had this problem two other times with various upgrades, where my setting no longer works. I need horizontal lines between message headers in all folders. My eyes need the lines to be able to scan across and not get lost. I am using TB v115.3.3 on Windows 11 Home.

Here is an old version of my problem: https://support.mozilla.org/en-US/questions/1277758

Here is the full content of my userChrome.css file that is located here: C:\Users\Victoria\AppData\Roaming\Thunderbird\Profiles\hid4pw25.default\chrome

@namespace url(http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul);

/* Add bottom border to thread pane (message list) */

1. threadTree treechildren::-moz-tree-row {

 border-bottom: 1px solid grey !important;

}

Thank you for any help.

--Victoria

I have had so much trouble with version 115 and looked online for answers. People recommended downgrading to 102, so I downloaded and re-installed that version, after deleting the file that was recommended from the Thunderbird folder (now I can't find the name of it!).

When I installed 102, it gave me the profile error message. I started to create a new profile and realized that will take me hours probably - I have multiple folders and email addresses in TB. So I decided to reinstall 115, and now it looks like there is no data at all. Help!

I'm using Windows 8.

Thanks

Hi all,

I am in the midst of migrating a gmail account to another gmail account as I will be losing access to one in the near future. I have downloaded the email and everything I want using Google Takeout. This has created an mBox file. From there I downloaded Mozilla Thunderbird and logged onto this with the new gmail email address I want to use. I downloaded the ImportExport NG extension as well. From there I see the next step is to click on the local folder tab and go the the ImportExport NG tab, it's there that I don't have the import option like everyone else seems to have. See picture below to see what my options look like.

Any help with this will be greatly appreciated!

I used to rely on inbox to show me any unread messages however whenever I look at the folder after the update its showing me double the unread messages because apparently they are showing now in both unread and in all mail.

How do I fix it? see attached

please advise

Thank you

I have recently signed up to Thunderbird and have taken out three subscriptions for three computers. I made a donation each time but I still get donation requests blocking my reading pane when using the service. Is there any way to stop these requests as I feel I have already shown my support?

When I click on a "mailto:"-link in my browser (firefox, on Linux), thunderbird opens a window to write a new mail. So far, so good.

However, the "from" address does not belong to the default SMTP server (as set in account settings/Outgoing Server). Instead it picks an address for which I don't even have an SMTP server configured (it is an old address which I only keep around for archive reasons).

I could not find anything about that problem anywhere. All I found where questions about how to change the default SMTP server, but I already have set up the correct SMTP server.

hi all, 115 changed some stuff on the main display and I'm not able to fix it or understand why. in the screenshot the "quick filter" smaller button is not needed or can be moved down as there is another one on the main toolbar (orange arrow) while the messages display toggle is not really needed as I don't think anyone use it daily. the yellow lines show a whole unused column not needed at all (and I don't really need to know the exact number of messages in a folder, or have it consume a whole column...). the green circle around the messages is because I can't seem to make the main display have bigger fonts. it's a messy display like that. how can I fix that? thanks :)

Hi, I'm wondering why I'm seeing 1000+ emails going back to 2017 in my thunderbird gmail account. I have long since deleted most of these in the gmail web client, but when I set up my gmail address as a mailbox in thunderbird, I see them all once again. I looked around and didn't find any answers to this specific question. Thanks very much for helping me with this. -T

Until the latest update of Tbird, all personally set up gmail folders (aka labels) appeared as subfolders of the [Gmail] folder. After the update the [Gmail] folder has gone and all subfolders are new promoted to the higher level. This is very annoying when you have multiple accounts and want to view only the Inbox of each. I can't see a way to get [Gmail] to appear. If I view gmail from the browser then the [Gmail] label appears. How do I get Thunderbird to display this label?

RIchard

With the recent update on Thunderbird, and installing it on a new computer, I can't seem to locate where the setting is that shows "Read" after so many seconds of viewing. Could someone redirect me? Thanks so very much!

I successfully copied my very large profile (a lot of mail) from my old computer to a new installation. I have done this several times successfully in the past. The accounts and mail copied just fine, were immediately visible on starting the program and using the old profile name. The calendar, however, did not open with prior data displayed. The file(s) in the 'calendar' folder in the profile seem to have copied perfectly (the size is identical to the source) but still no joy. I tried the "import" tool, which I've never used before, but it hung up. Any and all advice and assistance will be most gratefully received and tried. Thanks.

I've searched the support knowledge base and read through every help item I can find using the terms search, email and headers, but am not finding anything about whether it is possible to search for specific emails based on data in email headers other than Subject, From, and the message body. I am hoping there is a way to search other email header fields such as Reply-to, Received, Return-Path, and Message-Id. Maybe others as well.

Is there a way to do this? If not, I would like to suggest it as a improvement for both the Global Search as well as the Quick Search functions.

Currently running Thunderbird 115.3.1.

Thanks!

Hello, I've found this article [[Knowledge Base Article|https://support.mozilla.org/en-US/kb/maildir-thunderbird]] which substantially says that the use of maildir is deprecated. Has anything changed from the time that article was posted? I'd like to use maildir, it seems to me a more rational way to store e-mails (and it's also better to make incremental backups).

Thanks in advance Denis

I have 4 accounts with different names but all with the same domain name (name1@samedomain.com, name2@samedomain.com ...). The first one set up perfectly and works. The 2nd and the 3rd can't retrieve mail from the server (didn't try the 4th yet). The SSL ports are the same for all. The passwords happen to be the same for all. (I haven't tried changing the 2nd and 3rd passwords as that seems unlikely to be the problem.) When initially setting up the 2nd or the 3rd I get a "Sending of password for user name2@samedomain.com did not succeed. Mail server pop.yyy.zzz responded: [AUTH Authentification failed." I've checked the passwords on both the client and the server ends multiple times and they are the same. Then, of course, periodically I get a pop-up with "Login to server pop.xxx.yyy with username name2@samedomain.com failed. When I go to the Account Settings screen with the 3 accounts and click on each Server Settings one after another, the only thing that changes is the User Name, yet the first account receives mail and the other 2 don't so everything is correctly set up. As an aside, I CAN SEND emails from the 2nd and 3rd accounts but can only RECEIVE and SEND from the 1st. Any help appreciated.

I have a camera setup that sends an email when motion is detected. The mail headers have a received field with a datetime corresponding (roughly) to the moment the detection occurred (as UTC+0). When I open Thunderbird it will show all the mails via IMAP with "Date" and "Received" as the moment Thunderbird will fetch them, not the actual received date. Thunderbird will remember these dates. Since all the dates are the same, it makes it impossible to order the mails by date received. Ordering the mails by subject is not 100% correct as the dates in the subject are not YYYYMMDD formatted (as UTC+2).

I'm using Thunderbird 115.3.2 on Arch Linux (x86_64). This issue was also present in 102, I'm not sure of 91, as I held off for Supernova before making this report.

Please see the attached images for clarification.

Earlier this week I notice that my Thunderbird was upgraded to ver 115.3.3. Now sending email using address book LISTS fails to save the email as draft and fails sending the email. I can send the email if i list each person in the LIST in the TO field. However, none of my address book distribution LISTS work. I use the LIST every week, so I know it worked fine with the previous version??? I even tried to create a new list and that failed the same way, so it looks like LISTS do not work in Version 115.3.3??? Is there a way I can go back to the previous version of Thunderbird??

Troubleshooting Steps:

  1) Closed Thunderbird and retried email using a new LIST; FAILED
  2) Reboot PC and retried. FAILED.
  3) Sent email to multiple recipients without using LISTS. PASSED.
  4) Tried creating a new LIST using recipients I know work. FAILED.
  5) Update Histroy:
        Version 115.3.3 Installed 10/21/23
        Version 102.15.1 Installed 09/13/23
        Version 102.15.0 Installed 8/30/23
  6) Last successful email sent using a LIST on : 10/17/23
  7) Retested failure with Version 115.4.1 (64 bit). FAILS