Thunderbird Support Forum

I am using the latest (auto updated) version of thunderbird and cannot save eidits ro the filters When I add a new e-mail address there is no longer an option button to save changes

Dzień dobry , doszło do aktualizacji poczty bez mojej ingerencji , nie podoba mi się i nie jest dla mnie praktyczna ta wersja jaką mam teraz , nie widzę wysłanych maili , nowa wiadomość wyświetla się nie według chronologii dni i godzin , a w ogólnym wątku wiadomości , proszę o info jak wrócić do poprzedniej wersji ?

I can't send or receive messages using Mozilla Thunderbird using my [edited] @wavecable.com account. About a week ago I got the following notification:

Sending of the message failed. Peer’s Certificate has been revoked. The configuration related to mail.wavecable.com must be corrected.

I've been using Thunderbird for at least 10 years and Never made a change to the configuration.

I suspect that the problem is with Thunderbird because of unique way Wavecable is configured.

Please check to see if it's the problem is with Thunderbird or Wave and tell me how I should proceed.

Thanks, Ed Murach

Hi,

It used to be that I could add a new filter at the top of the list, and then hold down Alt-D while the key repeat would make the filter scroll down at the repeat rate until I released the key. It was easy to add an entry and move it quickly to the right position. Now that no longer works: I need to hit Alt-D or tap the Move Down button repeatedly to do the same thing.

I have about 300 filters that are stored alphabetically, so tapping a key or a button on average 150 times to position the filter is a pain. I know I can scroll the filter cursor to the right position and then add, but that doesn't work when I right click on the From field of a message I want to make a filter from to create a filter for it.

Am I missing something? If not how would I request changing the key repeat for Alt-D or Alt-U so it works like it used to?

Thanks, Mike

I have unwanted Text being displayed on my Desktop. Currently the word "Thunderbird" is being displayed and I cannot get rid of it. I previously had the word "Firefox" displayed. I have removed Firefox and reinstalled it, but still have the same issue

When I input my information below that it asks, I keep getting an error that says, Unable to log in at server. Probably wrong configuration, username or password. So, who do I contact, preferably by phone to get Thunder bird reinstalled back on my laptop?

Thunderbird will automatically search for a working and recommended server configuration. Your full name [Your name, as shown to others] Email address [Your existing email address] Password Remember password Available configuration IMAP

Keep your folders and emails synced on your server Incoming imapSSL/TLS mobile.charter.net Outgoing smtpSSL/TLS mobile.charter.net Username [edited] @neb.rr.com

Your credentials will only be stored locally on your computer.

I make a new folder under local folders Then all by itself it change to a "maroon paper" instead of a folder icon It resets the sorting of folders and I am unable to change it back It does not allow me to change the name normally or in properties

I did not lose emails How to I get it back to a regular folder

Emails that have been opened and are around 1 month old, drop off my viewing pane, how do I set it up so I can see older emails that I have opened and wish to keep? It is only with this email address [email]@bigpond.com my other email address (hotmail) is fine?? Thanks in advance for any assistance you can provide. Simon Ewen

Attention: Toad-Hall Jan 18, 11:33:01 PM - - Many thanks for answering my first query: Have not tried any of your suggestions as yet, truth be told don't think I would be able to. My new query, between the time of asking my first question and receiving your email we somehow retrieved our emails, have no idea how this happened, however, we are now able to send and receive emails: My new query, can you help us retrieve our local folders. Thank you.

Hello, I might be asking the wrong people this question but I have to start somewhere. When ever I press ENTER while writing a letter in the ThunderBird E-Mail program I get a complete line skip. This makes the letter look very funny. Thank you for your attention to this matter for me.

In November of 2020, I was forced by ATT to stop using Thunderbird as my email client, for both incoming & outgoing email. ATT changed its security protocols, and that required that I begin (at that time) using ATT's (pathetic) email client.

I have used the very clumsy, very limited ATT / YAHOO email client ever since... and, hated every minute of it.

I had previously used Thunderbird for 10-20 years, literally, and I loved the dynamic functionality which Thunderbird offered.

Since then, I have hated my ATT / YAHOO email experience, and I would like to start using Thunderbird again, if that is possible, considering the ATT security protocols.

Can anyone help me ?

Lee Sinoff [email removed from public] Palm Bay, FL

Thunderbird adds a double-space when you hit Enter in email messages. Is there a way to make it single-space? I've looked around on Settings, etc. and can't find one.

Wanye Mery’s comment: “You make several references to decades old bugs with not a single link to a bug report. And a reference to "I wasted my time trying to do a bug report to bugzilla which accepted my account, put me through a verification process, then wouldn't allow me to use it." which has nothing to do with Thunderbird, and I'm pretty sure has a contact address for resolving problems. And lastly, many detours unrelated to problem solving. In short, this topic is going nowhere fast. Therefore I am locking it. I am sure you have a problem. If you want help resolving your problem, please be respectful of people's time and post details about your problem and only that problem, as breifly has possible, and also please provide information requested of you. To quote the submission form you used to request assistance, "Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help." Wayne Mery let me take time out of my day to explain where your comment failed: I have been contacted by 3 “experts” now and two things are clear: 1. You’re more focused on defending the product and yourselves than fixing bugs. 2. Not only is it that you can’t fix the bug I presented you aren’t even going to try and it will remain a bug ad infinitum. Your comment:

First: “bug” not “bugs”

Second: If it was possible to reference a previous bug report, there would be no point in reporting it, would there? So it’s mind numbingly obvious I’m commenting because there is no previous bug report. And my comments spelled that out clearly.

Third: I also made it clear someone had asked the question before, I didn’t however say to this site. Nor did I say they had reported it I merely said that it had been a bug for a decade.

Don’t use Bugzilla? And yet my search of Mozilla recommended a bug report could be filed via Bugzilla in reference to contribution to improving the product. Maybe you should look it up before commenting.

You are “pretty sure Thunderbird has a contact address” and you’ll quote that as if it meant something even though you don’t know?

Tell me, your Thunderbird programme fails, what do you suppose anyone with a computer on earth would type into their web browser first? Save you the suspense: “Thunderbird help”. Why do you suppose I’m not on Thunderbird help?

“many detours unrelated to problem solving”

A suggestion for you for the future: Make sure you only use volunteers interested resolving problems, who aren’t easily hurt by comments and don’t make stuff up to defend the product. Resolute focus on the actual issues and ignoring what is superfluous to those issues is the fundamental requirement of excellence in problem solving.

Not sure? Let me give you an example, use my first comment:

Observed in the comment:

1. Thunderbird not working and what the problem is. 2. This person is annoyed, why? He’s made a simple standard change to Thunderbird, the programme failed so he can’t use it. He has discovered it has been an ongoing failure for about a decade.

First address the superfluous: Does he have a right to be annoyed? Yes. Ignore and move onto what’s important.

Next: My options for problem solving:

Option 1. Can I resolve it with the information available: Yes: Do it. No: got to 2. Option 2. Ask for more information and try to solve. Option 3. Get hurt and upset, try to use sarcasm to defend the product and ignore the actual issue.

People who go for Option 3 shouldn’t be wasting their time, the questioners time or anyone else’s time responding to questions. For example Stans had 2 options: 1. Ignore the comment or 2. Start a battle of who’s the most sarcastic. I’ll leave it to you to figure out what’s best for your site: Industry best practice or Stans approach.

Clearly the most disrespectful waste of time was when Stans started by announcing the product was perfect and then compounded that by making a range of incongruous statements: “the product is faultless”, “I can fix the fault”, “the bug has been deliberately ignored”, “I don’t know if the bug has been reported”. Do you seriously contend that doesn’t waste my time? It is also disrespectful when an outsider advises you of a bug and the first comment made is there is no problem with the programme followed by unsustainable excuses as to why there is.

“Please provide the information requested of you.” Really? Feel free to tell me what was requested of me and was not fully answered. Stans asked me for nothing and got nothing, Mat asked for something and got a complete response.

The fact was, once again mind numbingly obvious, I was nice to your volunteers (but not the product) until your volunteer Stans started wasting my time feeding me incongruities on a subject he clearly couldn’t answer. You may not be able to follow this but there is a difference between being nice to volunteers and to a product. On close discussion with my monitor, Thunderbird has no feelings to hurt. If the volunteer gets hurt by negative comment on the product or a 10 year failure to fix it, perhaps they shouldn’t be volunteering irrelevancies.

But hey you’ve chosen to lock the comment and leave the bug unresolved for another decade….. Way to go on the sites dedication to problem solving.

p.s. New rule: You may like to advise your volunteers that it’s not a debate forum so, if they are more interested in debating a comment than answering it: Don’t.

how and where do I set up "Safe Senders" in Mozilla Thunderbird? Have looked at some previous anwsers but they all refer to using Options setting which isn't available in Thunderbird tools tab

Hi. I followed directions to open a Thunderbird account, [edited] @fencemail.com. As required, I paid for a Domain Name: [edited] @micalone.org, from Ghandi, including a VAT Tax. I got an intercept, that a problematical HTML(?) was missing, whatever it is, with nary a hint nor link to fix the problem. Horrors! Unfortunately, I am not a computer whiz, and most computer technical verbiage is like hieroglyphics to me. I am in a dilemma in that I do not have the proffered Internet address. Do to a nasty virus, I no longer have access to my old ISP address, [edited] @juno.com, hence the need to open the highly recommended Thunderbird account. So, I can not send or receive email to resolve this HTML problem. Is the U.S. Postal Service a viable option? If so. my postal address is: Nick Micalone, [removed address information from public]. If someone is intimately familiar with the Thunderbird enrolling process, I will gladly pre-pay for the postage and associated costs for a fix by simple instructions. If this helps, I do have the Thunderbird logo on my desktop. Hopefully, the Thunderbird wizards can fix this remotely, at their end. Best regards, Nick M.

my mozilla thunderbird client is blocking all emails from a sender "@loveadmin.com" This is a valid email sender, it is an sports admin based system. These emails are not even appearing in my Junk folder. I have added it to my address book but just seem to disappear down a hole somewhere. What specific settings need to be set to enable these emails to be accepted by Thunderbird.