Firefox Support Forum

I have switched from Windows 10 to Ubuntu 20.04.1 and am having trouble creating website shortcuts now. With Windows I used the following method

• [Support - Create a desktop shortcut to a website]

From my research it looks this is supposed to work with Ubuntu as well? It is not working for me, is this possible?

Firefox on the new browser does not support Flash player even though all I repeat all game sites use Flash player, I tried to play one of my favorites online games and guess what it say that my browser Firefox has no support for Flash player in the general also YouTube will not play in Firefox because they use Flash player components, so turn Flash player on because there is millions no wait billions no wait trillions that use Firefox that love Flash player so please turn Flash player on please I and others want to play our online Flash player user games on Firefox. Thank you turn it back on

I am attempting to change my secondary email address with the intent to make my new email the primary email. I have removed the old secondary email, but when I try to add the email address that I want. I get an error message saying that the email already exists. I note that in the Firefox account dialog the secondary email address is blank.

I did sign up for Firefox VPN using the email address that I'd like to use and so that's a possible reason. I just don't know how to fix it. Note; I'm no longer planning to use Firefox VPN. I wonder if perhaps there's a way to cancel/delete that account.

Yours Not the sharpest tool. (I feel like I'm not the sharpest fool.)

When picture-in-picture is invoked, it opens video small window. In the past it was a super tiny window, then after some updates it increased in size, then it went small again. The proportions of the window are also useless for most YT vids.

Basically, every time I use picture-in-picture I have to resize it. This is tirin. Is there a way to customize the start size of it like:

- set start size ...x... - remember the last size - auto-size based on the video proportions, set to 1/4 or 1/5 or 1/3, etc.

and so on.

Currently this picture in picture is more annoying then helpful because it require constant manipulation of the picture size. Annoying as hell.

Hi, I have a ubuntu 20.04 machine, that I just installed. The installation came with firefox on it, no extensions.

When I open my browser, it's normal to start with, but then after a little bit, I need to click tabs twice for me to go to the page. It then sometimes go away for a few minutes, and then comes back.

Sometimes, it's just my mouse that triggers this behavior, but other times, it is both mouse and touchpad. This is not a problem that occurs when using other browsers or programs on my computer.

If I start firefox in safe mode, it's back to normal for a few minutes, but then the issue starts again.

Also, if I click "settings" in the top right, it quickly appears and disappears, making it really hard to access the settings

Introduction So I learned the hard way to never run sudo apt remove python3 on an ubuntu system. I'm running Linuxlite (Ubuntu 20.04.2 LTS) on a dell desktop (unsure of the model).

The Problem After looking at some guides and upgrading the operating system, I managed to get most of the fonts to display correctly. Sites with certain kinds of text still appear to be "too bold" (see images).

""What I've tried"" The command actually removed Mozilla, so I had to reinstall it. Updating it also didn't fix the problem. I have messed around with the font settings and nothing changed. It seems that only Mozilla is doing this because the Brave browser displays the fonts correctly. Other than that, I haven't really done all that much. Also the font as I write this is normal.

Thanks for your consideration!

I have a following issue: I remember my account's password, but I had lost a two-factor auth code due a hardware crash and can't thereof login. I attempted to use a recovery code, but it's much longer then 10 characters (it has the length of 32 characters with does not work after entering into the code field). How can I access my account in this case?

I currently use Firefox 87

Ever since installed Ubuntu 18.04.5 LTS (& latter upgraded to Ubuntu 20.04.2 LTS), I am unable to watch YT live videos! Below are the screenshots of the issue & a test page report.

I use Firefox on Ubuntu 21.04 LTS and recently started facing delay of 3-4 seconds while trying to open any add-ons in top bar or even when trying to navigate application menu. I recently moved from windows to Ubuntu, no such lag or delay was there in windows.

What I tried- I tried to troubleshoot this problem with the help of troubleshooter present in Firefox and used the 'Refresh Firefox' option but still it was lagging too much. I also tried to remove all add-ons but still it was of no use. My system is fast enough to handle Firefox.

Have a strange delay that has happened a number of times that causes a delay of about 2 minutes and 40 seconds for Firefox to open on my fully updated Fedora 33 64bit system? Using strace it pauses at these to times.

ppoll([{fd=10, events=POLLIN}], 1, {tv_sec=119, tv_nsec=999420000}, NULL, 8) = 1 ([{fd=10, revents=POLLIN}], left {tv_sec=46, tv_nsec=773625894}) ppoll([{fd=14, events=POLLIN}], 1, {tv_sec=119, tv_nsec=999274000}, NULL, 8) = 1 ([{fd=14, revents=POLLIN}], left {tv_sec=113, tv_nsec=850834948})

When it doesn't happen there are no lines with the ppoll information in the strace. At same time, google chrome will load in seconds, just like firefox when it is working correctly.

First time it happened was after an upgrade to latest kernel, so thought that might have been it. Rebooted system to previous kernel, but problem still occurred. Downgraded firefox to previous version, but that also resulted in no change. Checked the rpm listing, and found that nss i686 had also been updated in last pass, so did a reinstall of the nss*x86_64 files. Problem disappeared, and firefox was back to loading in seconds versus the 2 minutes and 40 seconds. (Does seem to work ok once loaded). Reloaded with latest kernel, an it still worked. Upgraded to latest firefox again, and still worked. Ran fine for a full day, but then it started doing the same. Tried the nss reinstall, but no change. Rebooted machine, no other changes, and it went back to working??

Have the strace dump file that is about 4M - line numbers that issue happens. 2687 ppoll([{fd=10, events=POLLIN}], 1, {tv_sec=119, tv_nsec=999420000}, NULL, 8) = 1 ([{fd=10, revents=POLLIN}], left {tv_sec=46, tv_nsec=773625894})

 4422	ppoll([{fd=14, events=POLLIN}], 1, {tv_sec=119, tv_nsec=999274000}, NULL, 8) = 1 ([{fd=14, revents=POLLIN}], left {tv_sec=113, tv_nsec=850834948})

Total of 57123 lines firefox.bad

A run without the errors is about 50866 lines long and has no ppoll lines??

Only seen error with firefox, so not sure if it is related to firefox or firefox with something else in system??

Hello

I've been using linux for 3 years now but never before fedora, i just installed Fedora 34 KDE and im having issues ive never had before, im wondering why and what i can do about it.

for example, ctrl+c seems not to be working. i have to look up a lot of guides and copy a lot of commands from websites using firefox and i want to paste them in the terminal but its finnicky, often doesnt, i cant quite get a hang of when it does and why sometimes it refuses.

another issue is ctrl+w works to close tabs but ctrl+f4 doesnt, but alt+f4 does work. what the hell?

Sorry if this has been said, i haven't been able to find it using the words i know. First of all, i'm newbie in general so if anything is missing in the explanation just let me know. My computer uses Linux ( Ubuntu 17.10).

The problems are several and are connected, i believe. Some years ago, when updating the firefox browser throught the "official app store", the name of which i only know in catalan, "programari" and haven't been able to find the analogous name right now. The update was actually an installation of firefox quantum that duplicated my Firefox browsers ( at least in icons, i had both ) as i now had the updated one and the old one, which i simply stopped using. Several problems arose in using this format , for example when i try to open from terminal Jupyter lab i needed to have already open the quantum version, otherwise it would simply open it in the old browser and that was a problem for other things not interesting here maybe. There came a moment where this new so called quantum browser stopped working, i.e. it crashed in completly white screen, while not being able to close it, and, furthermore, without being able to uninstall it, again from this app store, as everytime i tried it the app store window would just show me that it was working ( i pressed uninstall and the "cercle around" dynamic icon showed), but no matter the time i left it to finish it never did/does. Now i'm trying to, again, update the OLD firefox browser i had because it is so old ( version 61 ) that many webs can't even be used ( Netflix for example). HOWEVER, i have to say that any of the official helps to download/update firefox has been of no use for the moment. That is, the "update firefox to latest release"( https://support.mozilla.org/en-US/kb/update-firefox-latest-release) page assumes that the update will take place by just going to << Help->About firefox>>, but it doesn't; and the alternative method, using "Choose which Firefox Browser to download in your language" page ( https://www.mozilla.org/en-GB/firefox/all/#product-desktop-release) downloads me a compressed file ( in concrete firefox-88.0.tar.bz2). What is the problem with this? i haven't found a single word saying what to do after this download... i'm a newbie i only see a whole bunch of archives and files within but i don't have the Icon to press( yes, there is the firefox executable program that if you press appears the browser, but how can i place, and use, this outside the file( when i move it outside it stops working)) and so be able to use access the browser without having to go all into the downloaded file?

I know this is extremely long and i apologize for it. Here in the following i'll simply summarize the questions mentioned in hope that someone has any answer: 1) Why Firefox quantum, installed from the official app store in Linux ( it is/was the only Firefox appearing there as if it was the older version), didn't update the last version i previously had and made instead a duplicated, conflicting sometimes with the older ( Jupyter lab problem mentioned ), version. 2) Why has this Quantum browser suddenly crashed in my computer and why i can't even un-install it. 3) What is to be done with the update-downloading compressed file ( coming from https://www.mozilla.org/en-GB/firefox/all/#product-desktop-release ) as to end up with the nice-looking, usually found, firefox browser icon in the screen, instead of having to go inside the file to use it.

Many thanks to anyone being able to help this troubled-guy in his proces of not going back to google chrome and windows.

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one.

When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I don't get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed.

I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says Not Set.

I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!

Does anyone know how to add a sidebar with just the icons (i.e. for bookmarks, history, and sync tabs) and only show the full sidebar by clicking the corresponding icon. Can that be done through userChrome?

I have attached two images that illustrate what I'm trying to accomplish.

I am dealing with a government website. All of the government forms are available as PDFs on this website. However if I try to download a form the site looks at the browser description and does not see Adobe Acrobat installed on my system, so it returns a text document telling me to install Adobe Acrobat release 8 or higher. I cannot install Adobe Acrobat because Adobe does not support Linux. I don't need to install Adobe because Firefox, Chrome, and every other browser on the market has builtin support for PDF. How do I customize Firefox to LIE to the website and say that Adobe Acrobat is installed?

Hello, I am a dyslexic user and I am trying to change the font of my menu to open-dyslexic, however i cant figureout how and most of the answers here only answer for changing the size, but not the actual font for the menu bar. How do I change the font of my tabs, bookmarks, and ect? thank you

When searching for a phrase with an OpenSearch-Engine on DeepL, then plus signs "+" appear between words. You can get the Deepl Search-Engine from Mycroft.

Any ideas how to remove those plus signs in order to be able to translate phrases?

Observed on Firefox 88.0 on Ubuntu 20.10.

Preamble: All program updates are accepted when proposed on any of my 2 PCs, Linux or Firefox and other programs.

Situation:

• Many multiple instances of Firefox are launched but can't be completed on my old (11 years old) tower PC (Linux based),
• seems to saturate video card with multiple instances of screens (1 or 2 minutes at most) until it prevents other programs (eg Open office) to run
• Tower PC works well for other programs (open office) if Firefox in not launched
• while it works well when Firefox and other programs are launched) on my light PC ASUS (also with Linux) 3 years old.

Do I miss required minimal memory size on hard disk or on RAM, or is this an issue on Firefox, or...?

Can anyone please help and advise? Regards

I go to voice.google.com and try to make a call (and any other site) and I get a popup "Allow site to use your microphone" [Block][Allow] I click on Allow and nothing happens.