Firefox Support Forum

hhaexchange

Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all common solutions i could google.

Dear Firefox

                                                      SEASONAL GREETINGS

Just about a week ago after my last Firefox upgrade, the browser started weirdly. The style, characters, boxes and bands were abnormally changing sizes. I tried using Firefox settings: Zoom all to no avail. I went into System display and did advanced scaling and it was of no help. I further went on System Restore and Resetting my computer and it was all the same.

I removed all add-ons, cleared both Firefox and the Systems Caches and carried malware clean up of my computer. I also carried out troubleshoot and the computer informed me there was no malware in the system using Windows Defender.

After carrying out any the above when I restart the computer all the values change to their abnormal values with very large Firefox Interface, the bands and spaces including the URL address bar appear abnormally large. When I use the mouse, sections of the browser moves all across the page uncontrollably. This happened for over a week. Hence I could not access my AOL email.

Though risky as you advised against, I had to download a lower version : 82.0.3 which appears to steadier and then managed to access my email and other apps, like YouTube, Facebook, Twitter(X), etc.

Within this period I had the same problem with my second preferred browser - Yandex. I contacted their Support Team and explained to them what was happening. They asked me to send screen short the problem. I took the screenshot and found out that in the Interface at the top the size was shown to to be 66%, but yet the band spaces and characters were abnormally large.

They wrote back thanking me with the advice to open browser://flags in their Yandex browser, and there disable "Enable 125% scaling factor" option by selecting "Disable". When I carried out their instruction, just like magic, the Yandex browser returned to normality.

Firefox, do you have such a function so as to advice me? You probably would have to get your developers into this matter. My honest opinion is that Firefox is rushing out hastily with upgrades. Hence the problems. On the Internet there are many complaints about the instability of Firefox.

Thanks in advance in hearing me out.

DR CLEMENT AKATENG MD

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I leave firefox idle, or in background for any amount of time, it eats up all the ram and the system grinds to a halt and crashes. Can't get logs, or use profiler. This happens every single day, multiple times per day and only when firefox is in background or pc is idle. I don't use more than 3-4 tabs, this happens on random websites, sometimes even when no websites are open. I can literally open firefox with no tabs and let it sit idle and same thing happens.

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

I use Microsoft Outlook through GoDaddy for website-related correspondence. The Outlook sign-in page has a selectable option to remain signed in, which I check. This has worked for years: each time I open Firefox, I have been automatically signed in to my email account.

Until recently.

Now, I am NEVER signed in to my account, even though I check the "Keep me signed in" box at each login.

To experiment, I downloaded Google Chrome and have been using it for a few weeks. I stay signed in using that browser, with no issues.

Any ideas about fixing this issue?

My Dell Laptop INSPIRON 3793 running the Firefox/Mozilla Browser when I stream in Youtube or LiveNews periodically goes into the images in the photos I uploaded here. I am compelled to do a hard restart. I have been working with Dell Technical Services and they indicate they have no history of this issue. I am running Windows 10. My system has all technical updates including current drivers . I really do NOT want to move off FireFox but I getting pressure to run another Browser and wait and see if the problem surfaces. Is there any history of this issue with this Firefox. Any help or insight you can provide would be greatly appreciated. Thank you, Cate Brown

Im running Firefox on Apple Silicon and I really do wish that there was a way to change settings to adjust experience when using the browser. As for my current needs I wish there was a barebones mode I could enable because currently it's an energy hog and I am becoming discouraged to continue using it with this inefficiency.

Ill explain my use case, I do lots of research for school, and tend to work with 30-50 tabs at a time and by simply having Firefox open it drains my laptops' battery 3 to 4 X (times) faster. While the same tabs on Safari and even newly released DuckDuckGo Mac app can run those tabs for days while still sipping on battery.

another occassion is during my job search, these tabs will stay open for a week or two as I open jobs im applying to, using 'Skillsyncer' and bunch of gmail tabs. I prefer my laptop to lose 5% battery in 2 hrs instead od 3 minutes.

As things are now, Firefox is not well optimized and would like to let the Firefox team to add the mentioned functionality above. Sadly there's no way to reach out to their team and am instead forced to post here. For now I will refer to Firefox to 'Firefix' as there's plenty to fix.

When I try to open a new tab, the dot continues to move back and forth but does not load the tab. Sometimes I have gotten the message: "A web page is slowing down your browser. To stop it close the page."

I have tried fixes suggested on the web, but no help, including clearing the cache.

Thank you in advance.

Mozilla account in Firefox PC browser always asks to re-login every 1 day. This problem appeared after updating Firefox from version 119 to 120 and 121.

As in the image below, "Account Disconnected" and a triangular warning appears in the Firefox menu bar. I can't access any sync data like passwords, bookmarks, plugins if I don't re-login.

I only use this mozilla account on 1 PC.

Hello, I use Firefox on Windows 11 . Since my computer became so slow, I checked task manager and found that Firefox is eating up my memory. It is described as Firefox(35) and is using about 2690MB. I would like to know how to reduce memory use if possible. Best regards.

I used to love Firefox. For years, Firefox has been my primary & exclusive browser. But, in the last 6 months or so, Firefox is CONSTANTLY & CONSISTENTLY freezing on me. Here is the guaranteed & predictable pattern: Everything is working well for an hour or so and then suddenly, for no rhyme or reason, the program freezes. I close the program (because it's not responding, so says the error message) and I immediately reopen Firefox and things are fine for another hour or two...and then it happens again & again & again & again!

It just happened again while I was in the middle of an important work project & I AM SICK OF IT. I loved Firefox so much, I have spent hours & hours, over many weeks and months, reading about the problem and trying ALL the recommended fixes--to no avail. NOTHING has worked. Don't ask if I tried this or that because the answer is yes, I tried it. And it is happening to me on multiple computers. (I use two computers simultaneously, a brand new Windows 11 and an older Windows 10 computer.) It's getting to the point that I am starting to use Chrome more and more because I can use Chrome (or any other browser such as Edge or Maxthon) without problem or incident. But old habits are hard to break and I keep returning to Firefox (being the fool I am) & because I have Firefox tweaked to my specifications especially with passwords, etc. I have very reluctantly and unhappily removed many add-ons thinking one of them might be the problem. But, as I said, nothing has worked. And yes, I have uninstalled and reinstalled the program, turned off hardware acceleration, did your registry tweaks, bla, bla, bla.

I am writing mainly to vent. Because I have tried ALL THE FIXES without success, I have no confidence that you can solve what appears to be a common problem. But, of course, if you think you can help me, give it a whirl. Otherwise, I need to dump Firefox for good. Thank you letting me share.

AdapterDeviceID: 0x46a8 AdapterDriverVersion: 31.0.101.4575 AdapterSubsysID: 22e817aa AdapterVendorID: 0x8086 Add-ons: langpack-zh-CN%40firefox.mozilla.org:122.0.20240118.164516,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4 AvailablePageFile: 19372892160 AvailablePhysicalMemory: 18181500928 AvailableVirtualMemory: 138530772385792 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20240118164516 CPUMicrocodeVersion: 0x42a ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1706605959 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1706509388 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Beijing Sogou Technology Development Co., Ltd.":["Resource.dll","SogouPY.ime","PicFace64.dll","SogouTSF.ime"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["dui70.dll","mfperfhelper.dll","tiptsf.dll","msmpeg2vdec.dll","globinputhost.dll","directmanipulation.dll","cscui.dll","EhStorShell.dll","Windows.UI.Immersive.dll","thumbcache.dll","explorerframe.dll","TextShaping.dll","mfmp4srcsnk.dll","wscapi.dll","duser.dll","Windows.Media.MediaControl.dll","ondemandconnroutehelper.dll","NetworkExplorer.dll","edputil.dll","Windows.FileExplorer.Common.dll","evr.dll","oleacc.dll","msimg32.dll","wsock32.dll","dataexchange.dll","Windows.Security.Integrity.dll","DWrite.dll","Windows.Globalization.dll","atlthunk.dll","twinapi.dll","InputHost.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","Windows.Storage.Search.dll","comctl32.dll","MSAudDecMFT.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wininet.dll","StructuredQuery.dll","Windows.StateRepositoryPS.dll","urlmon.dll","dxva2.dll","iertutil.dll","ktmw32.dll","TextInputFramework.dll","MP3DMOD.DLL","version.dll","npmproxy.dll","linkinfo.dll","msdmo.dll","OneCoreUAPCommonProxyStub.dll","RTWorkQ.dll","mfplat.dll","MMDevAPI.dll","AudioSes.dll","rasadhlp.dll","mf.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","ColorAdapterClient.dll","mscms.dll","UIAnimation.dll","FWPUCLNT.DLL","twinapi.appcore.dll","WindowsCodecs.dll","WindowManagementAPI.dll","netprofm.dll","ninput.dll","avrt.dll","winnsi.dll","wshbth.dll","taskschd.dll","policymanager.dll","propsys.dll","nlaapi.dll","d3d11.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dbgcore.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","windows.storage.dll","dbghelp.dll","kernel.appcore.dll","dxgi.dll","gpapi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","sxs.dll","sspicli.dll","userenv.dll","profapi.dll","win32u.dll","wintrust.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","KERNELBASE.dll","bcryptPrimitives.dll","cfgmgr32.dll","msvcp_win.dll","bcrypt.dll","shell32.dll","coml2.dll","gdi32.dll","imagehlp.dll","psapi.dll","combase.dll","msctf.dll","advapi32.dll","msvcrt.dll","SHCore.dll","ws2_32.dll","sechost.dll","user32.dll","clbcatq.dll","oleaut32.dll","imm32.dll","rpcrt4.dll","kernel32.dll","setupapi.dll","ole32.dll","nsi.dll","shlwapi.dll","comdlg32.dll","ntdll.dll"],"Microsoft Windows Hardware Compatibility Publisher":["umppc17706.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozavcodec.dll","gkcodecs.dll","nss3.dll","mozglue.dll","freebl3.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 179 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1706605894 SubmittedFrom: Client SystemMemoryUsePercentage: 46 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240118164516","version":"122.0","vendor":"Mozilla","displayVersion":"122.0","platformVersion":"122.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32466,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":12,"cores":10,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i7-1255U","family":6,"model":154,"stepping":4,"l2cacheKB":2048,"l3cacheKB":12288,"speedMHz":2611,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"zh-Hans-CN","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3930},"hdd":{"binary":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"},"profile":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"},"system":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x46a8","subsysID":"22e817aa","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.4575","driverDate":"7-11-2023","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["CrowdStrike Falcon Sensor"],"antispyware":null,"firewall":["CrowdStrike Falcon Sensor"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["zh-CN","en-US"],"appLocales":["en-US"],"systemLocales":["zh-Hans-CN"],"regionalPrefsLocales":["zh-CN"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"SG","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1705501504,"media.gmp-gmpopenh264.lastDownload":1705501509,"media.gmp-gmpopenh264.lastUpdate":1705501509,"media.gmp-widevinecdm.lastInstallStart":1705501504,"media.gmp-widevinecdm.lastDownload":1705501509,"media.gmp-widevinecdm.lastUpdate":1705501510,"media.gmp-manager.lastCheck":1706509641,"media.gmp-manager.lastEmptyCheck":1706509641,"network.trr.strict_native_fallback":false,"security.pki.mitm_detected":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19739,"firstUseDate":19739},"addons":{"activeAddons":{"langpack-zh-CN@firefox.mozilla.org":{"version":"122.0.20240118.164516","scope":1,"type":"locale","updateDay":19751,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for 简体中文 (zh-CN) – Simplified Chinese","name":"Language: 简体中文 (Simplified Chinese)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19739,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19746,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19739,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19690,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19739,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19739,"updateDay":19739},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"recommend-add-ons-staff-pick":{"branch":"treatment-d","type":"nimbus-nimbus"},"rfptarget-experiment-1":{"branch":"screenorientation","type":"nimbus-nimbus"},"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"fox-doodle-set-to-default-early-day-user-en-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mozillaaccounts-toolbar-button-default-visibility-existing-user":{"branch":"treatment-a","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"}}} Throttleable: 1 TotalPageFile: 39143202816 TotalPhysicalMemory: 34042929152 TotalVirtualMemory: 140737488224256 URL: https://bcbolte44808b7-a.akamaihd.net/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4?akamai_token=exp=1709198028~acl=/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4*~hmac=70a7a0bbf439de94db7efe729aef4e9a8d6cb461af54304e81bc875f6948906c UptimeTS: 648.45384 UtilityProcessStatus: Running Vendor: Mozilla Version: 122.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hi there, I have noticed that my Win11 Asus laptop is always short on RAM (16GB available), with Firefox taking up a significant amount even with only a few tabs open.

As you can see by the attached image, when I go to 'about:processes' it shows that GPU processes alone are taking up nearly 1GB of memory, with the only tab running being the 'about' page. I only have 6 extensions (uBlock Origin, Zotero, Containers etc) none of which are meant to be RAM intensive.

What are these GPU processes that are running, and how can I reduce the memory used by them?

Thank you.

Firefox keeps crashing randomly, sometimes at startup, and sometimes just in the middle of a session. Sometimes just one tab will crash, and other times it'll be the entire browser. I ran it in troubleshoot mode and it still crashed, so it's not caused by an extension or anything. It never used to do this before and I don't understand what's causing this issue.

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller