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Mozilla VPN will not turn on

Daytrader
Daytrader
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My Mozilla VPN will not turn on. There was a message to update. Tried to update but it did not work and the VPN will not turn on. I restarted the computer but still can't turn on the VPN. Please help

My Mozilla VPN will not turn on. There was a message to update. Tried to update but it did not work and the VPN will not turn on. I restarted the computer but still can't turn on the VPN. Please help

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello!

We've received several reports about a problem after the last update and our engineering team is investigating the issue.

As a workaround go ahead and sign out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstall it, re-download it, and reinstall it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

This should solve your update issue,