Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

firefox lags/freezes/crashes on ipad

  • 1 답장
  • 3 이 문제를 만남
  • 15 보기
  • 최종 답변자: Paul

NANI DIRECTION
NANI DIRECTION
more options

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening. i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version). the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

모든 댓글 (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not help, open the iOS Settings app, find Firefox and select Clear History and Website Data. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS:

  1. Launch Firefox.
  2. Open Settings.
  3. Scroll down to Version and tap it several times.
  4. Scroll down and hit "Debug: copy log files to app container". This triggers the logs to be saved into the Documents folder.
  5. Open the Files App on your iOS device and navigate to Fennec > Logs. You can see the different logs files here, which you can export using the share menu from Apple to a desktop computer.
  6. Open the file and replace any email address with XXXXXXXXX - and keep a copy of this report.
  7. Copy and past the full report into https://paste.mozilla.org/, setting the two options at the top to Plain Text and Expire in one week.
  8. Select Paste Snippet on the right hand side, then copy and past the link into a reply to this thread.

I hope that this helps.