alarm fires at wrong times
I have the alarm set for weekdays at 6:09 AM, it fires regularly on time but ALSO at apparently random other times, unpredictably, sometimes twice a day, sometimes thrice: it fires claiming it's 6:09 AM when in fact it's 19:15 or 21:12 or whatever... some other days this wrong behavior doesn't show up and it just fires at set time. the system clock seems to be working fine, it displays the correct hour always. any help?
모든 댓글 (6)
- Make sure about the Time and TimeZone Settings in your Mobile (or) use the Set Automatically (Firefox OS Settings > Personalization > Date & Time)
- Remove the alarm
- Restart your Mobile
- Set the alarm(Make sure about Timing Format 12/24hrs)
Reply back to us.
Hello,
Thank you for contacting Mozilla. There have been issues with the clock/alarm in versions of Firefox OS. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:
- What is the model of your phone? (ZTE Open, LG Fireweb or Alcatel OneTouch Fire)
- What is the OS version found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
- Please provide the exact steps to reproduce the issue you are encountering.
- Who is your current cell phone carrier?
- How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!
I have a ZTE Open C with Firefox 1.3.0.0, the phone company should be uninfluent... I tried to delete the alarm and reset but no solution. I cannot predict the wrong firing nor reproduce it at will, seem just random, the frequency also seems random. I will try to observe more specifically and precisely to provide more information..
Hi, I'm using ZTE Open C only, it works fine for me.
Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.
Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.
To reset the device, follow these instructions:
- Open the Settings application.
- Tap on the Device Information button.
- Tap on the More Information button.
- Tap on the Reset phone button.
- Tap OK to continue or Cancel to cancel.
We hope that this fixed the issue you were having. Please report back to us if this helped!
Thank you!
I can confirm this problem on the Open C with FFOS 1.3.0.0., Build-ID 20140523093151. The problem is not connected to the time and time zone settings, which are shown correctly when a random alarm fires. It is not connected to ntp and the automatic time setting, it happens with the setting turned on and off (this was my first idea, some ntp-foo). Removing the alarm fixes the problem, but it appears again, when the alarm is set again, even if the phone is turned off in between. As already said this happens totally randomly, sometimes a week not, sometimes twice a day. Resetting the phone is no option, since the data on the phone is to precious and no one knows if this will help. If anyone who uses not solely FFOS can confirm that a reset removes the problem permanently, I will give it a try.
Same issue here with Flame 1.3. The strange thing is that it appeared suddenly while I had no issue for several months.