Can't send (although I can receive) mails with an Outlook account through Thunderbird !

Hello, yesterday, I asked for help about a problem I have with Thunderbird : "Sending an e-mail with an Outlook address is impossible with Thunderbird !" I got… (read more)

Hello, yesterday, I asked for help about a problem I have with Thunderbird : "Sending an e-mail with an Outlook address is impossible with Thunderbird !"

I got this answer by david 5 déc. 2024, 20:49:45 :

"check that your SMTP server has these settings: smtp.office365.com, port 587, STARTTLS, Oauth2

There are thousands and thouusands of users using outlook accounts"

But my SMTP server settings are the same as those preconized by David !

Someone has another idea ?

Thanks in advance.

Patrick.

Asked by patrick.martin196 12 minutes ago

How do I reinstate notification of number of new emails in my taskbar icon --NEW SOLUTION

Following on from the archived question "How do I reinstate notification of number of new emails in my taskbar icon" at https://support.mozilla.org/mk/questions/1395000 .… (read more)

Following on from the archived question "How do I reinstate notification of number of new emails in my taskbar icon" at https://support.mozilla.org/mk/questions/1395000 . This question is solved and archived, but I had trouble understanding the solution and I think others may also, so I have found another solution to add the new emails (red numbers) to the Thunderbird tray icon on Windows.

Tools>Options>Add-ons Manager> (search) Windows Taskbar Unread Badge (--Put an unread mail count badge on the Thunderbird icon in the Windows taskbar--) > Add to Thunderbird.

Asked by devlinder 15 minutes ago

PLEASE HELP. CAN'T delete messages.

HELP. About a week ago my Thunderbird email began giving me "Not responding" email messages and, no matter what I did, it would shut down and then reboot, reloading the 2… (read more)

HELP. About a week ago my Thunderbird email began giving me "Not responding" email messages and, no matter what I did, it would shut down and then reboot, reloading the 250 or so messages on the server. I finally tried UNINSTALLING and and discovered that that action also uninstalled my email program on my Iphone. I REINSTALLED and all my messages came back on my laptop and THEN SOME. I currently have 23,000 messages in my INBOX, up to maybe one hundred copies of the same message over and over and over and over...Every time I tried to highlight a message and delete it, I'd get a "not responding" notice then it would reload the same messages. PLEASE, I've had Thunderbird for more than 10 years and have even been able to donate a small amount from time to time but will have to leave if this problem can't be solved. I use email for my business and send and receive more than 250 emails a day. I want ALL the email in my inbox deleted but still retain the emails stored and all my contacts list. I still receive emails on my micheledrier@att.net address and have begun using an alternative, mjdrier@gmail.com PLEASE, SOMEONE OUT THERE...I'm desperate... Thank you, Michele Drier

Asked by Michele Drier 53 minutes ago

Cannot access emails after automatic upgrade to 128.5.1esr 32Bit !

My Thunderbird had an automatic upgrade this week to 128.5.1esr 32Bit. Since then, I have not been able to pull down email for any of my accounts. When attempting to pu… (read more)

My Thunderbird had an automatic upgrade this week to 128.5.1esr 32Bit. Since then, I have not been able to pull down email for any of my accounts. When attempting to pull email from remote servers, the Thunderbird status message is "Checking server capabilities ....". This has gone for hours with no change, or the attempt just stops with no status update and no emails. This occurs regardless of VPN usage. What happened and how do I fix this ?!?!?

Asked by dragonboy 8 hours ago

Last reply by Googlethunderbird 57 minutes ago

Thunderbird constantly crashing

I have been using Thunderbird for many, many years now and been happy with it. However last 6 months or so, it has been constantly crashing, often several times a day. … (read more)

I have been using Thunderbird for many, many years now and been happy with it.

However last 6 months or so, it has been constantly crashing, often several times a day. Crash reports almost never get sent as it says there is a technical error.

Using a HP Spectre 360 (7 years old) with Windows 10. All windows updates have been applied, and constantly virus checked etc. No other programs giving me grief like Thunderbird which is the most important program. Before Thunderbird I used Eudora which was also great. Always regretted changing to Thunderbird.

I am now over it and Thunderbird. How do I transfer all my emails, attachments etc going back 10-12 years or so to a new email program.

Any suggestions regarding a better email client. Don't want to use Outlook. Have been looking at Proton Mail.

Asked by John 4 days ago

Last reply by John 59 minutes ago

Slow downloading and sending of emails. Started 2 days ago.

Until two days ago TB downloaded and sent emails quickly. Now downloading is delayed. The subject shows up but when you click it shows nothing until it finishes downloadi… (read more)

Until two days ago TB downloaded and sent emails quickly. Now downloading is delayed. The subject shows up but when you click it shows nothing until it finishes downloading. Similar delay with sending. When I send it takes about 30-45 seconds to complete the sending of an email. I have not made any adjustments to the settings.

How can I resolve this? Thank you

Asked by Christopher Lehn 1 hour ago

News group or groups under account

I created two groups under News, it is now in the Left Tab area Account listing, now I can't delete both of the news groups and their Trash folders from the tab listing. … (read more)

I created two groups under News, it is now in the Left Tab area Account listing, now I can't delete both of the news groups and their Trash folders from the tab listing. There is no "DELETE FUNCTION" on either news group. How do I delete these two? Nothing is setup, so I should be able to delete those in the listing.

Asked by Shastadog 1 hour ago

Lessons from a new user

A person might become dissatisfied and frustrated with Thunderbird because some functions do not work as one might expect without modification and because the program is … (read more)

A person might become dissatisfied and frustrated with Thunderbird because some functions do not work as one might expect without modification and because the program is more complex (and customizable) than other e-mail apps. When I first tried using Thunderbird, I gave up on it quickly. Then I returned, learned more about how it works, and am now very satisfied with it.

I am not an expert, but I learned some things that may be useful to other people.

Please correct any inaccurate information and add to incomplete information.

My experience was with Thunderbird 128 on a Macintosh computer.

I suggest that you make these changes in the order in which they appear here.


MESSAGE FORMAT

Thunderbird uses an mbox format (there is more than one mbox format) for storing messages by default. It can also use the maildir (eml) format. Eml is better, at least in some ways. To use the eml format, one must change a setting before setting up accounts. The setting is in Thunderbird settings - General at the bottom. It is “Message Store Type for new accounts”. You may want to set it to “File per message (maildir)”.

A support article from 2019 warns users about this format: https://support.mozilla.org/en-US/kb/maildir-thunderbird

But some users report that it was working well as early as 2016: https://www.wilderssecurity.com/threads/thunderbird-from-mbox-to-maildir.389599/

As of December 2024, there is no warning within Thunderbird. This option is presented as a standard feature. I do not know if using the format causes any problems. A list of known bugs is here: https://bugzilla.mozilla.org/buglist.cgi?classification=Client%20Software&classification=Components&f1=short_desc&f2=OP&f3=short_desc&o1=nowordssubstr&o3=anywordssubstr&product=MailNews%20Core&product=Thunderbird&resolution=---&short_desc=maildir&short_desc_type=allwordssubstr

If you set up accounts before making this change, then you will want to create a new profile and make the change there before setting up accounts. The process for creating a new profile starts with Help - Troubleshooting information - about:profiles.

I have not been able to get messages in local folders stored in the maildir/eml format. I do not know if that is possible. Does anyone know if it is?


THREADED CONVERSATIONS

Thunderbird threads conversations by default. Many people don’t want threaded conversation. There are several things one can do to prevent and change threaded conversations.

First, go to Settings - General - Config Editor. Search for mailnews.default_view_flags and change the setting to 0. This setting should change the default view.

If threaded conversations do appear, there are at least two ways to change them to unthreaded.

1) View - Sort by - Unthreaded affects the current message list.

2) Copy your preferred message list settings from one list to another. At the far right of the column headers in every message list, there is a button to “Select columns to display”. Click on it. At the bottom of the list that appears, there is a command to “Apply current view to …” If you have folders with “children” folders, you can apply your preference of no threads to the parent and the children in one step.

Official documentation on threading is here: https://support.mozilla.org/en-US/kb/message-threading-thunderbird


SET UP ACCOUNTS

I have included this step mostly so that you can see what I suggest that you do before and after setting up accounts.


EXCHANGE/OFFICE 365/MICROSOFT 365 ACCOUNTS

If you have an Exchange/Office 365/Microsoft 365 account, Thunderbird will set it up as an IMAP account. If you want to use it as an Exchange account, you need an add-on. “OWL for Exchange” is the most popular one. There is at least one other add-on that does the same things. I do not know how well they work. I chose not to install “OWL for Exchange” because it seemed to require more access than I was comfortable granting.

When you use an Exchange account as an IMAP account, you do not have to specify a location for sent messages. They will be saved in the “Sent Items” folder, not the “Sent“ folder. If you specify a folder in account settings - Copies & Folders, you will have duplicates.

Some people that said that there are problems with these different sent mail folders because of how Apple Mail handles them, at least on the iPhone. But Apple seems to handle these accounts properly as Exchange/Office 365/ Microsoft 365 accounts on both the iPhone and the Mac, and it seems to use the proper folders. So I suspect that the issue has to do with Thunderbird setting up these accounts as IMAP accounts.

To ensure that all e-mail apps that you use to access your Exchange account store deleted messages in the same place, I think you want to go to account settings, server settings, and have deleted messages saved in “Deleted Items”.

Native support for Exchange mail functions (only mail) is under development. https://wiki.mozilla.org/Thunderbird:Exchange


IMPORT LOCAL FOLDERS

You may have messages stored in local folders in another e-mail app. The easiest way to get them into Thunderbird is 1) to export them in mbox format (or just copy the mbox folders if the messages are already stored in an mbox format) and 2) put the mbox folders (without file extensions and index files) into the folder (directory) Profiles/[your profile]/Mail/Local Folders.

On the Macintosh, the Profiles folder is in ~/Library/Thunderbird.

“~” indicates the user, as opposed to the system. So the full path is: Macintosh HD/Users/[your computer account name]/Library/Thunderbird/Profiles/[your profile]/Mail/Local Folders.


MESSAGE LIST WINDOW SETTINGS

Once you have your columns set as you want them, you can use the next-to-last option in “Select columns to display” to copy your settings to other message list windows.

To set the default sort column and sort order, use the configuration editor (Settings - General - Config Editor …”.) To get the sort order typical of e-mail apps, descending by date, set mailnews.default_sort_type to 18 (date) and mailnews.default_sort_order to 2.

More information about sorting options is here: https://support.mozilla.org/en-US/questions/1432391


PREFERRED FONTS

To set your preferred fonts, you probably must set them in two or three places. One of them is easy to miss.

Go to Settings - General - Language & Appearance. Set your preferences for “Fonts & Colors” there.

Then click on “Advanced …”. In the dialog window that appears next, you probably have to set your preferences in two places: under your main writing system, e.g., “Latin” and under “Other Writing Systems”.


COMPOSE WINDOW

The header layout in the compose window has wasted space and crunched headings that annoyed me. If these things annoy you, learn how to correct it here: https://support.mozilla.org/en-US/questions/1477069

I set the left margin to -60px.


DASHED LINES BETWEEN MESSAGE AND SIGNATURE

You can remove these dashed lines by going to the configuration editor (Settings - General - Config Editor …”) and setting mail.identity.default.suppress_signature_separator to true.


WORD WRAP IN THE COMPOSE WINDOW

To get better word wrapping in the compose window, use the configuration editor to set mailnews.wraplength to 0. This may be useful only for plain-text messages. I don’t know.

Using the Edit - Rewrap command (with a shortcut) is useful sometimes too.


SEND PROGRESS INDICATOR WINDOW

The window that pops up after you give a command to send a message may annoy you. You can disable it using the configuration editor (Settings - General - Config Editor) by setting mailnews.show_send_progress to false.

The compose window will still remain visible until the message is sent. There is a progress indicator at the bottom of that window that makes the pop-up window redundant.

You can set Thunderbird to “send in the background” so that the compose window disappears after the “send” command. Do this by setting mailnews.sendInBackground to true and offline.send.unsent_messages to 1. There are some trade-offs in this approach. See here for more information: https://www.summet.com/blog/2015/11/16/making-thunderbird-send-messages-in-the-background-like-outlook/

I have decided not to use this approach because it puts a message in the outbox of the Local Folders account and never seems to send it unless I give it the File - Send Unsent Messages command.

Does someone know how to have messages sent in the background but immediately and without intervention?


NOT ALL IMAP FOLDERS APPEAR

Which IMAP folders appear in an account depends on 1) whether or not the account is set to show all folders or only subscribed folders, and 2) which folders are subscribed to.

The account-level setting for showing all or only subscribed folders is under account settings: Server Settings - Advanced.

If you set Thunderbird to show only subscribed folders, then right-click on each account name in the folder pane, select “Subscribe …”, and check the folders that you want to subscribe to. You will have to check this setting every time you create a new IMAP folder.


GLOBAL SEARCH

Some people are frustrated by global search and conclude quickly that it does not work. In my limited experience, it works fine. But one must understand that searching is set on a folder-by-folder basis. Right-click on a folder, select “Properties”, and make sure that the folders you want to search are set to be searched. I believe that “Trash” is not set to be searched by default.

Asked by mozilla664 5 hours ago

Last reply by david 2 hours ago

I cannot access my "Trash" folder in my email. I get the "thunderbird is not responding". I've tried over a dozen times closing the program, and rebooting multiple of times. My wife's thunderbird email account is normal.

I cannot access my "Trash" folder in my email. I get the "thunderbird is not responding". I've tried over a dozen times closing the program, and rebooting multiple of t… (read more)

I cannot access my "Trash" folder in my email. I get the "thunderbird is not responding". I've tried over a dozen times closing the program, and rebooting multiple of times. My wife's thunderbird email account is normal.

Asked by cdadyj 2 hours ago

  • Solved

Thunderbird: Email is broken, all gone, Only “chat” window shows.

Thunderbird: 128.5.1esr (64-bit) Using the provided interface I am unable to find any of my email, or get “chat” to go away. I am quite frustrated. What can I do? … (read more)

Thunderbird: 128.5.1esr (64-bit)

Using the provided interface I am unable to find any of my email, or get “chat” to go away.

I am quite frustrated. What can I do?

Asked by frisbin 10 hours ago

Answered by frisbin 3 hours ago

Opened Thunderbird No Emails

I opened Thunderbird and all my emails and email accounts are gone. It wants me to set up all over again. There is nothing there but a screen that says set up your email … (read more)

I opened Thunderbird and all my emails and email accounts are gone. It wants me to set up all over again. There is nothing there but a screen that says set up your email account with user name and password.

Asked by alablues 3 weeks ago

Last reply by sfhowes 5 hours ago

Email download freezes using POP to Comcast - since yesterday am.

I've been using POP email with Comcast for years, and haven't changed anything. But I noticed a new version of Thunderbird was loaded two days ago - might be the problem?… (read more)

I've been using POP email with Comcast for years, and haven't changed anything. But I noticed a new version of Thunderbird was loaded two days ago - might be the problem?

Can someone connect to my Win 11 PC to figure out why incoming mail is so constipated, please?

Asked by Wylie1 5 hours ago

Every start of Thunderbird 128.4.0esr on Windows 11 I get the message: "Zum Ausführen der gewünschten Aktion ist kein E-Mail-Programm zugeordnet. ..."

Every start of Thunderbird 128.4.0esr (64bit) on Windows 11 (64bit) I get a dialog with the message: "Zum Ausführen der gewünschten Aktion ist kein E-Mail-Programm zugeor… (read more)

Every start of Thunderbird 128.4.0esr (64bit) on Windows 11 (64bit) I get a dialog with the message: "Zum Ausführen der gewünschten Aktion ist kein E-Mail-Programm zugeordnet. Installieren Sie ein entsprechendes E-Mail-Programm, oder erstellen Sie in der Systemsteuerung unter "Standardprogramme" eine Zuordnung, wenn bereits ein Programm installiert ist."

Thunderbird is the standard E-Mail programm in "Standardprogramme". Reinstallation of Thunderbird did not change the behavior. User account is not administrator. For installing Thunderbird, the administrator password was requested. Windows 11 is freshly installed. Thunderbird has been installed as one of the first programms. Windows is: Windows 11 Pro, Version 24H2, installed 10.10.2024, build 26100.2033. Dialog appeared right from the beginning, even before a profile was imported, and at every program start.

I post-installed two extentions, but the dialog showed up before and after installation and also if I disable them. The dialog appears right after the Thunderbird window has been created (that is after the master password entry of the profile).

Playing around with settings, I experienced, that switching the Thunderbird language from German to English (US), the dialog and message disappear. Could you please fix it with the German language pack?

Asked by volker.gloeckel 1 month ago

Last reply by volker.gloeckel 5 hours ago

Thunderbird 128.1.0esr - "Failed to send message. Error sending message. The mail server responded: spam id=155817::1723829084-40E2144E-91888C35/29/1527808. Please check the message and try again."

Thunderbird no longer sends emails from my standard account. Receiving continues to work without any problems. The provider is Vodafone with the .kabelmail.de address Scr… (read more)

Thunderbird no longer sends emails from my standard account. Receiving continues to work without any problems. The provider is Vodafone with the .kabelmail.de address Screenshots show the settings. Otherwise these always worked. I've already set the TLS version to 1 in Thunderbird, without success.

The error message can be seen in German on the other screenshot and means in English:

"Failed to send message. Error sending message. The mail server responded: spam id=155817::1723829084-40E2144E-91888C35/29/1527808. Please check the message and try again."

Asked by dogfight76 3 months ago

Last reply by Wayne Mery 6 hours ago