Thunderbird Support Forum

Hi. In Thunderbird, there always was a gap between last message in the message list and a message window, so you can always understand, were there any new messages or not. There was also possible to regulate this gap by mouse. After upgrade to version 115 ("Supernova") there is no gap anymore. And you cannot change it. I try to attach picture which gap I mean.

I am speechless. Thunderbird has made the biggest mistake in all my time in FOSS since 2008. I don't post this because I enjoy it; I've handed out Linux distros at Software Freedom Day. But there comes a point when I have a right to be unhappy even with a free tool.

The previous version of Thunderbird had a button under tools; I could delete all junk emails in one click. THIS IS MY MAIN REASON TO USE THUNDER BIRD. I run a business email and I get so much spam.

But now that tool is gone in Supernova. I am left to deleting ONE junk email at a time which would take hours? Not to mention the safety aspects of this; I need to clean my emails so that my business partner who uses the computer doesn't fall for a scam.

PLEASE PLEASE put this delete junk button under Tools back in. If not I have no choice but to look for a different email client. I can put in my own email sever settings. Fine. I am not asking for an email client that molly coddles me. But this change is ridiculous.

I can not under stand why Supernova has done this.

Earlier versions allowed me to select sub folders when I clicked on 'get messages'. Is there some way I can get that back? (We download different email address messages to different computers) Thanks Chris

In my inbox after my personal folders, there is "Draft" followed by "Sent" which is an arrow icon. Further down I have "Junk", "Deleted Messages" below an other folder "Deleted" and after that an other "Sent Messages". I can't delete the second "Deleted" folder, and the second "Sent Messages" I can delete, but comes back after a few days with my last sent message. I also suspect that some of my sent messages just disappear after a while. I always check that they have been saved, but some time later they have gone. The last email in the folder is dated 24/08/2023. Any help would be much appreciated.Regards Ilio Pieroni

Using the new Thunderbird on Mac 10/3/2023. Command functions do not work. For example, the essential "Command 1" while Tbird is open only results in a beep, not an open window. The only way to open a window is to click on the icon in the Dock, or to quit and reopen the app. When open, none of the command functions are black in the drop-down menus - all gray.

When in Firefox, I can copy web site data and it ends up in the HTML clipboard, which I can verify with "xclip -o -t TARGETS" and inspecting the respective text/html target.

However, when I try to paste this HTML-formatted table into an HTML email in Thunderbird, nothing happens, it simply won't insert a single character. Other data (headings, bold fonts, etc.) work just fine, but tables break.

I'm using Thunderbird 102.15.1 (64-Bit).

Any remediation possible?

Thunderbird was working under MacOS Ventura, and I do remember setting up 2 Step Verification to make that happen. Several other websites were later added, apparently using 2 Factor Authentication, instead. I followed the instructions to upgrade MacOS Ventura to MacOS Sonoma. Everything except Thunderbird continued to work correctly. I tried to use the "old" app specific password to get Thunderbird to work again, but that failed. Then I tried to find the MacOS tool under Sonoma to allow me to regenerate the app-specific password for Thunderbird, but it's no longer available (replaced by 2fa, I assume).

1. How do I restore 2sv support for Thunderbird under Sonoma? 2. Will it cause the newly installed 2fa apps to fail?

I have "lots" of stuff in my Thunderbird email repository that are no longer accessible via what remains of Thunderbird (basically, the directory structure). Please help me recover from this disaster.

Thanks!

Hi, In TB 102 the menu toolbar was still above the button toolbar, if I am not mistaken. In TB 115 this seems to have changed... I could not find a way to customize it back as it was. Pointers anyone ? Thank you.

Emails that I receive in Mail for Windows, when deleted, also delete the same email from Thunderbird, but not the other way around.

How do I stop this and recover those lost emails?

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process to create an app-specific password. After the MacOS upgrade, that process was no longer available. Apple switched to 2 Factor Authentication, which is apparently different and incompatible with 2sv. The other websites and applications on my iMac have already switched to 2fa, and I'm not sure I can have both methods active on the same computer (but I've asked, Apple, anyway).

Is there a recent change in Thunderbird that would allow me to use 2fa instead of 2sv to access Thunderbird?

I have many years worth of emails in Thunderbird that I can no longer access. I can see the directory structure, and some of the email lists, but not the content.

Thanks for the help!

Thunderbird update 115.3.1 self installed now nothing works.

When I first opened program after update and tried to retrieve mail for one account (of5) got a window telling me password not accepted by pop server (at zoho.com) and asking if i wished to enter a new one. Said no and went to passwords in config to check if they had transferred properly. They had.

Tried again to download messages with same results (password not accepted)and clicked to enter new one. Instead window popped up for next account telling me password not accepted by server and did I want to enter a new one. Same results for every account in order without ever letting me access one. Rebooted - no change.

Downloaded copy from mozilla and re-installed thinking it may reconfigure what was wrong. No luck. Now when I try to retrieve messages I don't even get password not accepted only "done" in bottom left corner where it usually shows download happening.

I have used Thunderbird practically since it came out and have installed configured and transferred accounts across many computers and never had any problem like this!

Since installing the new version of ThunderBird I find that some messages are not automatically marked as read immediately. If I wait long enough they do get marked, but if I'm skipping through promotional stuff they just don't get automatically marked as read. Messages that have been sitting in the list unread for a day or two are affected the same as recently arrived messages.

I think it might have something to do with the affected messages containing lots of links, e.g. advertising material from supermarket chains.

In Settings I have "Automatically mark messages as read" - "Immediately on display".

Thunderbird Team,

The 115.3.1 release is a real disappointment.

1) I have three accounts in Thunderbird. The subfolders for my three accounts now make no sense. Inbox - has my three accounts, as expected. Drafts - has my three accounts, as expected. Sent - has my three accounts, as expected. Trash - folder now empty. Used to have my three accounts. Now they are under each account's folder Junk - has only two of my three accounts. The third junk folder is labeled 'spam' and is under my Gmail account.

2) When I got a couple of messages just now, they were duplicated (only in Thunderbird, not on any other of my clients). Deleting one of the duplicates wound up deleting both of them and replacing them with a null message dated January 1, 1970. I moved the deleted message from the Trash folder back to the Inbox, resulting in the correct single message.

3) My 2020 Archive folder is no longer under Archives > Local Folders. It is now under the Local Folders account. All the other Archive folders are where they used to be.

4) When I switch to Inbox - sometimes it scrolls to the top, not to where I was, and not to bottom where the most recent messages are. I cannot figure out how to reproduce this.

5) The default density for viewing emails does not correspond to what I used to have. It is unfortunate to not keep the previous default.

I don't dare reverting to the prior release because I have no confidence that doing so will restore my folder configuration. I fear I might even lose data. I know you worked hard on this release, but this user is not happy with the folder bugs and user interface changes.

Tim

I recently noticed that Thunderbird quietly updated itself from 102.15.1 to 115.3.1 for me today. (I'm on Win 10)

After this, none of the emails in my imap.gmail.com mail account are viewable: My 'Inbox' shows 2 email accounts underneath and selecting the gmail one shows a big list of messages but opening (double-clicking) any of them just opens a new tab that remains entirely empty.

Emails for the other Inbox account do correctly show messages in a new tab when opening, as things were previously.

The Tools > Developer Tools > Error Console shows the following errors (after having first cleared the log and then restarted Tb) - NotFoundError: No such JSWindowActor 'DevToolsFrame' Assert failed: Calendar manager initialised calendars before loadCalendarComponent ran on the first 3pane window. This should not happen.

calUtils.jsm:127:15

NotFoundError: No such JSWindowActor 'DevToolsFrame'

I found recent posts for similar sounding issues (but not quite the same). One suggested deleting 'folderCache.json', 'session.json', and 'xulstore.json' files from my thunderbird profile folder and restarting. I tried and it had no noticeable effect.

I can't be sure whether it was there before but after the problem update, I notice I have 2 instances of my gmail address showing under the 'Sent' tray/group. Under sent it lists 2 x my gmail.com account and my other account. Again, the other account's sent mails can be viewed just fine as before but the first '...@gmail.com' account list most (perhaps all) of my sent emails, but opening any of them just brings up a totally blank new tab again.

Interestingly, however, the other (new?) duplicate '...@gmail.com' under the Sent group also shows a big list of sent emails and this one does correctly show all messages when viewing any in a new tab. The properties of both of these identical-looking 'sent' mailboxes ('x'-ing out my email) are - 1st - Location: imap://xxxxxxxxx%40gmail.com@imap.gmail.com/Sent Showing 267 sent messages Doesn't work. Viewing any of the messages just shows a blank tab. 2nd - Location: imap://xxxxxxxxx%40gmail.com@imap.gmail.com/%5BGmail%5D/Sent%20Mail Showing 283 sent messages Works. Viewing any of these opens a tab that correctly shows the message. To my knowledge, I've not added the second almost identical 'sent' gmail account.

The location of the newly broken @gmail.com Inbox is - Location: imap://xxxxxxxxxx%40gmail.com@imap.gmail.com/INBOX

The fact that one of the gmail.com sent lists/view works and the other doesn't suggests something might be wrong with the 1st 'location' format. I've not touched either for as long as I can remember. Could the upgrade have diddled the 'location' in such a way as to cause this behaviour or also duplicated a subtly different gmail.com 'Sent' folder?

The main Tools > Account Settings does not appear to have a field that directly specified any of the 'Inbox' or 'Sent' Location fields that I can see; it just list my 2 email accounts, with my now broken gmail.com one listed first, with server settings - - Type: IMAP mail server - Server Name: imap.gmail.com - User Name: xxxxxxxxxx@gmail.com - Port: 993 - Connection security: SSL/TLS - Authentication method: OAuth2

Can anyone explain where the subtly different 'Sent' gmail entries might have come from and whether either of the 'Location' fields look invalid? Also, since my gmail Inbox 'Location' looks to have a similar format of that of the broken 'Sent' item/folder, does anyone know whether it is invalid and can be fixed with a different location field?

Thunderbird just upgraded to "Supernova". I hate it. I'm trying to adjust as many things as I can to make it look normal, but I'm stuck on the font. How can I change the display font used so that my folders and email information (NOT the font used in email messages themselves) is different from the default?

Also, is there any way to change the density or size of just one pane? My email list is too cramped, but if I try to change the size or the density, it changes the the all the panes, and so then my folder list looks way to spread out.

I'm using Thunderbird 115. I changed to card view layout but I have a problem where the height of the row in card view is too small. See screenshot.

How do I increase the height of the rows or set some margin/padding etc so I can see the email subject properly. Please help.

I managed to revert back to Thunderbird 102 after my system automatically updated to Supernova, which I absolutely detested. Everything is back to the way it was except for the fonts Thunderbird is using for the folder pane and the pane that lists all my emails in whatever folder I'm viewing. The font used now seems to be the one that Supernova uses, and reverting to 102 didn't change it back. How do I change the font in these panes?

I realize that this forum is made up of Mozilla users. Is there any way to reach any type of support person at Mozilla (specifically for Thunderbird)? What does one do when no one has an answer, or even a suggestion, on how to fix a problem? Is there any way to contact Mozilla, either to ask questions or to make suggestions?