Firefox Support Forum

I have tried all fixes suggested by others reporting similar problems with previous versions, but this was noticeable for me yesterday afternoon right after some downtime and the latest version (for me) of Firefox was installed. Every time I try to use a site requiring recaptcha, the wheel spins and I get no choice to log in. I've cleared cookies and my cache, refreshed Firefox, etc. Nothing works.

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

I'm not sure when it happened, but somewhere along the line, Firefox stopped showing on-hover tooltips on unfocused windows. Clicking into the Firefox window again can disrupt what I'm doing in another window, however. For example trying to hover on the Firefox window with my mouse cursor, and type the text of the tooltip into a different window, while leaving the tooltip visible. Wrecks that idea!

I guess I assumed it'd be a temporary issue, that'd get resolved in a later update, without having to say anything about it, and I was wrong about that.

Any idea what's up, and how to get the tooltips to work as I would like them to?

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kinguin.net, when it asks me for the recapcha, it stays in an infinite loop and does not show the images. .

I have done safe mode and installed firefox from 0 and nothing, it is tedious that at this point a browser that has been having this type of problems for years because in opera, edge they do not give me these errors, it is tiring to always have to have a browser that fails due to anything.

I look forward to your help, thank you

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like using firefox browser

Other browsers work fine - Edge, Chrome. Firefox had been working fine and abruptly started behaving badly. I powered down my system and restarted, that's when the "Unable to connect" started. Uninstalled and reinstalled, still happening. Uninstalled and scrubbed system of all relevant traces of Firefox (didn't meddle with minor registry entries), restarted and reinstalled. Still "Unable to connect".

I have exhausted my knowledge set and the only thing I know of that I have yet to try is monitor the ethernet stack or process activity.

Help!

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

I use Microsoft Outlook through GoDaddy for website-related correspondence. The Outlook sign-in page has a selectable option to remain signed in, which I check. This has worked for years: each time I open Firefox, I have been automatically signed in to my email account.

Until recently.

Now, I am NEVER signed in to my account, even though I check the "Keep me signed in" box at each login.

To experiment, I downloaded Google Chrome and have been using it for a few weeks. I stay signed in using that browser, with no issues.

Any ideas about fixing this issue?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

I have a very good PC (5800X3D, 7900XT, 32GB DDR4 3600), but Firefox (either the normal, canary and nightly version) can't play smoothly any 4K video (like the Borderlands trailer: https://www.youtube.com/watch?v=lU_NKNZljoQ ). 1440 and lower resolutions are fine, as are 4K videos on Chrome and Edge. FWIW, my CPU during 4K playback is barely used (1-2%), and my GPU's video codec (VCE) is used by around a third. Disabling HW accel makes things better, as it still stutters but it's (barely) passable. I already tried creating a new profile, but still it's the same.

hello ppl i hope u guys doing good look in some sites firefox is not playing any sound no audio like on facebook reels or watching a vedio there i cant hear anything and some sites also when i watch vedio i cant hear any sound but in other browser everything work perfect but i like to use firefox its audio prblm and pls know thats the prblm is not from my windows i have windows 10 everything work fine pls help me fix this thx.

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Recently upgraded to a new laptop, Thinkpad X1 Carbon 11th gen. Running a Wayland-based WM. OpenGL is working fine everywhere except Firefox. Works fine in Chrome, Blender, glxgears, Steam games. Firefox 121 gives the following error:

[GFX1-]: Failed to compile vertex shader: gpu_cache_update [ERROR webrender::device::gl] Failed to compile vertex shader: gpu_cache_update

Confirmed that MOZ_ENABLE_WAYLAND=1 is set.

❯ glxinfo -B name of display: :1 display: :1 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)                                                                                                                                                                                                          
   Device: Mesa Intel(R) Graphics (RPL-U) (0xa7a1)                                                                                                                                                                                 
   Version: 23.1.9                                                                                                                                                                                                                 
   Accelerated: yes                                                                                                                                                                                                                
   Video memory: 31754MB                                                                                                                                                                                                           
   Unified memory: yes                                                                                                                                                                                                             
   Preferred profile: core (0x1)                                                                                                                                                                                                   
   Max core profile version: 4.6                                                                                                                                                                                                   
   Max compat profile version: 4.6                                                                                                                                                                                                 
   Max GLES1 profile version: 1.1                                                                                                                                                                                                  
   Max GLES[23] profile version: 3.2                                                                                                                                                                                               

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) Graphics (RPL-U) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.1.9 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.1.9 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.1.9 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

❯ inxi -G Graphics: Device-1: Intel Raptor Lake-P [Iris Xe Graphics] driver: i915 v: kernel

          Device-2: Bison Integrated RGB Camera type: USB driver: uvcvideo                                                                                                                                                         
          Display: wayland server: X.Org 23.2.4 driver: loaded: i915 note: n/a (using device driver)                                                                                                                               
          resolution: 1599x999~90Hz                                                                                                                                                                                                
          OpenGL: renderer: Mesa Intel Graphics (RPL-U) v: 4.6 Mesa 23.1.9 

❯ uname -a Linux nflx-erahhal-x1c 6.6.12 #1-NixOS SMP PREEMPT_DYNAMIC Mon Jan 15 17:57:06 UTC 2024 x86_64 GNU/Linux

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks