Firefox Support Forum

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

I'm not really sure how to categorize this question, so I labeled it Other.

I use Firefox v118.0b9 with Windows 11 and the clipboard api works as expected. However, I have a friend in Denmark that uses Firefox v117.0.1 with Windows 10. He tells me that the copy to clipboard function that works for me doesn't work for him.

Anyone using the same version as he is can check it out here:

https://wayneca.neocities.org/Sokoban/DATA/Original/O01.html

There are 5 buttons with copy icons. Each copies a specific puzzle solution or the puzzle itself. Is there a reason it does not work with that version of Firefox but does work with the version I use?

When you open a link from the sidebar while holding ctrl, firefox opens it in a new tab and switches to it immediately; whereas when you click a link from a webpage with ctrl, it does not switch to the new tab (unless you hold shift as well, or check "When you open a link, image or media in a new tab, switch to it immediately" in settings > general > tabs). I would like if firefox does not automatically switch to opened links from the sidebar (history, bookmark, etc.), when I open them with ctrl? (I know I can hold shift to do that, but I was wondering if there might be a preference in about:config to change the reverse this behaviour for sidebars)

Thanks, Ibr.

I don't know why the page https://encuestas.msssi.gob.es/limesurvey/index.php/438579?lang=es is marked as insecure in Firefox. I tried in Chrome, Edge, IE... and the page is marked as secure, the certificate is recognized.

I attach screen captures of Firefox and Edge examples.

I've the security.enterprise_roots.enabled setting enabled.

If I check for Firefox error details, I see (auto-translated to english): https://encuestas.msssi.gob.es/limesurvey/index.php/438579?lang=es The issuer of the other end's certificate is not recognized. Strict HTTP transport security: false Setting HTTP public keys: false

Took me a long time to nail this issue down. Recently (past 1-2 years?), Firefox has started suggesting the base website when you have bookmarks that include the base domain - and it's really bothersome from a UX perspective. E.g. if i have "adobe.com/express" or any other adobe bookmarks, the FIRST autocompleted url Firefox gives me is "adobe.com" which I DO NOT have as a bookmark. In my Firefox settings I also have Shortcuts and other search suggestions disabled.

Why is Firefox doing this?

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

EDIT: I've solved it by installing Kaspersky's extension. I have been troubled by an issue that every time I perform a search on some websites, the page will first freeze for ~10s, during which I can't click on anything on the page. However firefox itself is not totally freezed, like I can switch tabs without any issues, but if I click on the icons of extensions (such as my adblocker) it won't give me any response. After the freeze the page started to load normally. I have tried disabling all extensions, reinstalling firefox, updating to beta, and disabling security.tls.enable_0rtt_data, but none of these works. Other browsers on my device work normally, including Edge and Chrome. Websites that freeze during a search: Google, Bing, Musescore, Duckduckgo Websites that DO NOT freeze during a search: Github, Youtube, Twitter I have encountered this issue both on 117.0.1 and 118.0.

The "font family" property does not change the font of the "option" tag if the font is not installed locally on the computer. I am using Firefox Developer 118 (0b9). Are there any solutions to the problem?

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy and tries keeps reloading. Please help.

-Theo

for new file types the option to save the default behaviour for future downloads is no longer avaliable for me. Also, the option to set in "Settings -> General -> Files and Applications" does not show any of the new file types.

I've tried re-installing firefox, as well as refreshing but still the same results.

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC.

- I have sync turned on both - Bookmarks toggled on both - I am signed in - I have clicked "sync now" on both devices multiple times - I have un-bookmarked and re-bookmarked pages multiple times - I open up "search bookmarks" on PC and type the mobile website name and nothing comes up - I try and edit the location of the mobile bookmark into "other" or "toolbar" etc and that doesn't make it appear

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac.

To make matters worse, tabs in Chrome and Safari sync to Firefox tabs across devices as well. The sync occurs in both directions.

I am not logged into Chrome or my gmail account.

Specs: MacBookAir: early 2015/ OS v. 12.7 (Monterey) iMac: Retina 4K, 21.5-inch, 2017 / OS 12.6.8 (Monterey)

Things I've tried:

• Turning off syncing in Firefox on both devices.
• Signing out of Firefox from both devices.
• Disabling "sync open tabs" via Firefox preferences
• Renaming devices from within Firefox Sync. (The name always reverts to the previous one.)
• Reinstalling Firefox
• Deleting cache from both Firefox and Chrome.
• Restarting

Images are from toolbar on iMac when Firefox is open on both computers. Any help would be most appreciated! Thanks!

I was uninstalling another app when I noticed that there are two application icons for Firefox, one dated 3/25 2023 and one dated 9/26/2023 (just installed new update). How do I get rid of the first application dated 3/25/2023?

Every time I update firefox, the same thing happens. In the past you have disregarded my issue.

I have four Gmail accounts. I'll call them A, B, C and D at gmail com.

When I update firefox, it signs me out of all my Gmail accounts. When I laboriously sign back in, I'll start with A. I sign in and get my most recent emails. Then I sign into B. When I click on the inbox, I get A's gmail, not B.s When I sign into C, and click on the inbox, I get A's gmail, not C's. When I sign into D, and click on the inbox, I get A's gmail.

THis happens in both bookmarks as well as normal sign in.

I've complained aobut this before and you have told me I am imagining things. I am not, and it's why I seldom update firefox.

WHY are you doing this, Why have you not fixed it in the several years I've had firefox and HOW DO I GET IT FIXED.

Hello.

I'm using Firefox on windows 11 home 22H2. After the recent update to 118.0 I've been unable to load yahoo.com.

I tried the following: Disabled addons Disabled firewall Restarted firefox Restarted computer Restarted firefox in troubleshoot mode

I'm out of ideas except for a downgrade maybe.

Does anyone have any suggestions?

Regards, Klaas