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Wont load Death Records

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a … (read more)

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

Asked by wvsky 9 months ago

Answered by wvsky 9 months ago

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This last Firefox update had totally screwed up everyone's browser. Especially maps.

This last Firefox update had totally screwed up everyone's browser. Especially maps. Half of my maps, especially on Find A Grave no longer work. I dont know what you gu… (read more)

This last Firefox update had totally screwed up everyone's browser. Especially maps. Half of my maps, especially on Find A Grave no longer work. I dont know what you guys did, but you need to fix it fast!

Asked by wvsky 9 months ago

Answered by wvsky 9 months ago

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Firefox not displaying pages correctly, links don't work - Just started this morning 8/5/2023

All of a sudden this morning Firefox is displaying pages (my purchases on Amazon) in Times Roman font. On other sites, I hover over a link which should be active, but cl… (read more)

All of a sudden this morning Firefox is displaying pages (my purchases on Amazon) in Times Roman font. On other sites, I hover over a link which should be active, but clicking does nothing. YouTube doesn't play, just hangs with the in progress circle spinning. Anybody know what can be causing these issues? I've rebooted my Windows 10 laptop several times, but I can't Firefox to work.

Thanks for your help.

Asked by Gavilon 9 months ago

Answered by Gavilon 9 months ago

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Auto fill not my email addresses

This is a many years old account/install with Netscape/Firefox, now 116.0.1, 64-bit Windows. When offered a box for email step 1 login -- this site, for example -- FF au… (read more)

This is a many years old account/install with Netscape/Firefox, now 116.0.1, 64-bit Windows.

When offered a box for email step 1 login -- this site, for example -- FF auto fill offers my correct address first, but then there are two offered below that in the auto fill offers that are not mine.

How can I access where those are stored and remove those erroneous or mal email addresses?

Searching here infers the Profile; yes, my first guess, but my Profile is 725 MB ... so any hints available?

Asked by bmcken2 9 months ago

Answered by cor-el 9 months ago

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Cannot access my bookmarks in downloaded app but it is fully accessible in the external location

My Mac (desktop) crashed and after that, my bookmarks disappeared. I redownloaded Firefox and logged in, but I could not find my bookmarks. So I tried to rebuild my boo… (read more)

My Mac (desktop) crashed and after that, my bookmarks disappeared. I redownloaded Firefox and logged in, but I could not find my bookmarks. So I tried to rebuild my bookmark toolbar but realized all the websites were already bookmarked (each bookmark star was blue).

Just to experiment, I opened Firefox from the external location (that is used for external hard drives, etc.) WITHOUT DOWNLOADING to the Applications on my Mac. Then I could fully see my bookmarks.

This is good but I have to open Firefox on the external location every time I restart my Mac or change the user.

How can I access my bookmarks in the downloaded Firefox as normal?

Thank you for your help!

Asked by akikok99 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Where to find Notifications in Firefox browser?

Before I can even get on my computer, I can see Notifications for Firefox. I use my password to login to my desktop computer and the Notification in the upper right hand … (read more)

Before I can even get on my computer, I can see Notifications for Firefox. I use my password to login to my desktop computer and the Notification in the upper right hand corner are there for a few seconds more, then they disappear. I do NOT know where to see them again and I truly would like for this activity to stop. Where do I find Notifications after I launch Firefox (my preferred browser and the ONLY browser I use) to see what the notifications have to say, and how can I disable Notifications?

Asked by Arleez 9 months ago

Last reply by zeroknight 9 months ago

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I just updated firefox for my windows laptop and lost the sync to firefox on my iphone 12

Just updated my firefox browseron my windows laptop and lost my sync to my iphone 12. I followed the directions to set it up but my iphone does not have "sync and save da… (read more)

Just updated my firefox browseron my windows laptop and lost my sync to my iphone 12. I followed the directions to set it up but my iphone does not have "sync and save data" in the menu of the IOS firefox app. Any advice?

Asked by juliet.oberding 9 months ago

Last reply by Medhasree Suram 9 months ago

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"An error occurred during a connection to www.[website].org. PR_END_OF_FILE_ERROR"

I'm using Firefox 116.0.1 on Ubuntu linux. I'm not using a VPN, antivirus, a proxy or any kind of http filtering. When attempting to load a certain website I get the mes… (read more)

I'm using Firefox 116.0.1 on Ubuntu linux. I'm not using a VPN, antivirus, a proxy or any kind of http filtering.

When attempting to load a certain website I get the message: "An error occurred during a connection to www.[website].org. PR_END_OF_FILE_ERROR"

Google results tells me that firefox throws this error when it can't resolve a safe SSL/TLS connection to the website.

The thing is, I don't care. I'm aware of the risks of browsing on a website with outdated or non-existent certs.

How do I get firefox to drop this security measure?

Asked by sunil6 9 months ago

Last reply by zeroknight 9 months ago

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cannot sign in to http://tplinkwifi.net

I just installed a new TP Link router. Initially I was able to log in fine to http://tplinkwifi.net Later that night and today I try to access that URL again, and I ei… (read more)

I just installed a new TP Link router. Initially I was able to log in fine to http://tplinkwifi.net Later that night and today I try to access that URL again, and I either get a Not Found, or a different page that gives me hints on how to access the page I am looking for which is the page to control my router settings from. If I try to login with Chrome or Edge everything works fine. I have cleared my cache, history, etc. and it still doesn't work.

Now today I am trying to login to a hospital website and it also does not work even though in the past it was worked just fine. Again Chrome works just fine.

Any ideas?

Asked by eberger5 9 months ago

Last reply by eberger5 9 months ago

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smooth scroll comes back in firefox 116 productivity-

not talking about settings smooth scroll. I have it disabled. but with the new update when clicking in the scrollbar, it has smooth animation and scrolls 10 times slower.… (read more)

not talking about settings smooth scroll. I have it disabled. but with the new update when clicking in the scrollbar, it has smooth animation and scrolls 10 times slower. fix it.

Asked by susmoys 9 months ago

Last reply by zeroknight 9 months ago

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Calendar in Gmail

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could … (read more)

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could you please advise? Thank you.

Asked by Nikola on Firefox 9 months ago

Answered by Paul 9 months ago

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Browser settings reset all time

Hello How i can uninstall you "upgrades" , as since i updated Firefox i have to logon to every fucking account !!! I used You browser like 10 if not more years... a… (read more)

Hello How i can uninstall you "upgrades" , as since i updated Firefox i have to logon to every fucking account !!! I used You browser like 10 if not more years... and You are now worse than MS or Blizzard !

NO regards

NO respect

+ fix contact to proper customer service ..... if exist in You company

Asked by kiwaczek1 9 months ago

Last reply by Medhasree Suram 9 months ago

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Password protected PDFs not viewable

Same issue as reported in https://support.mozilla.org/en-US/questions/1389882 However, since that has been archived with no solution, starting a new post. Any fix or wor… (read more)

Same issue as reported in https://support.mozilla.org/en-US/questions/1389882 However, since that has been archived with no solution, starting a new post.

Any fix or workaround? Went back to using other browsers for a while, came back and can see it is still an issue where you can't view any password protected PDFs over on https://outlook.office.com/mail/

Asked by Cobra 9 months ago

Last reply by Cobra 8 months ago

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recent tags and recently bookmarked

When I pick on bookmarks at the top left and it drops down there is recent tags and recently bookmarked, this is on laptop 1 with windows 10. When I am on my newest lapt… (read more)

When I pick on bookmarks at the top left and it drops down there is recent tags and recently bookmarked, this is on laptop 1 with windows 10. When I am on my newest laptop windows 11, I do not see the recent tags and recently bookmarked. Is this something under settings?

Asked by lockebennett 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

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Web Page Displays Affected By Latest Update

Since uploading the latest update today many of my webpages no longer appear properly. I have given you an example of one which has the URL of https://www.newsnow.co.uk/h… (read more)

Since uploading the latest update today many of my webpages no longer appear properly. I have given you an example of one which has the URL of https://www.newsnow.co.uk/h/Sport/Football/Premier+League/Tottenham+Hotspur?type=ts You can see from the screenshot image that is added to this message what I mean. This is happening on quite a few websites now. Can you please advise a remedy or address the problem ?

Best regards Gary Roe

Asked by stanstyman 9 months ago

Last reply by Paul 9 months ago

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How do I recover my main account? I'm in a pickle

I downloaded a app on my Macos Big Sur workstation (https://kevin-de-koninck.github.io/Clean-Me/) and I ran it (I did not have the option "User Preferences" Selected) Som… (read more)

I downloaded a app on my Macos Big Sur workstation (https://kevin-de-koninck.github.io/Clean-Me/) and I ran it (I did not have the option "User Preferences" Selected) Somehow, after rebooting my computer shortly after, it had logged me out of my Firefox account. That shouldn't be a big deal right? Somehow at the same time my Lastpass password program does not have that account saved in it. It has a secondary account ( that used to be the primary, but I guess I switched it at some point) that I can login to, however whenever I login to it, it says

Asked by ruevaughn1 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Maintaining aspect ratio/Keeping black bars when viewing video in fullscreen mode

A video I am watching is in 4:3 aspect ratio and comes with black bars in the embedded player; however, when i enter fullscreen (on a 16:9 display) the video stretches ho… (read more)

A video I am watching is in 4:3 aspect ratio and comes with black bars in the embedded player; however, when i enter fullscreen (on a 16:9 display) the video stretches horizontally, getting rid of the black bars, resulting in a bottom portion of the video being cut off. This happens on my macbook pro running firefox 116.0.1 that is connected to a television monitor. This issue does not happen on my desktop monitor of 16:9 resolution. For about one second or so when the video first enters into fullscreen, the video is played how I want it to be played (non stretched, 4:3 aspect ratio, with vertical black bars on the sides), but then it auto adjusts itself and switches to a stretched resolution, which is what I DO NOT want. In case this info is important: When I exit the video, the entire screen is in a stretched resolution for only about a second until it then adjusts itself again to return to a normal display view. I am in dire need of help, it's driving me crazy.


(similar to this thread: https://support.mozilla.org/en-US/questions/1401072 , except my problem occurs on a non youtube site, so im not sure how the tags solution would work)

Asked by bahir 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Anoying Full screen warning message.

I've opened a video in Full-Screen on my 2nd Display. I know it's in Full-Screen. I am watching this in Full-Screen on my 2nd Display. I do stuff on my 1st Display and i … (read more)

I've opened a video in Full-Screen on my 2nd Display. I know it's in Full-Screen. I am watching this in Full-Screen on my 2nd Display. I do stuff on my 1st Display and i am watching a video on my 2nd Display in Full-Screen at the same time. When i switch back to 2nd Display (click with my mouse on the video which is running in Full Screen), a warning message will pop up that i am watching a video in Full-Screen. YOU DON'T SAY!

I made changes in my config full-screen-api.warning.timeout = 0 full-screen-api.warning.delay = 0 full-screen-api.transition.timeout = 0 full-screen-api.transition-duration.leave = 0 full-screen-api.transition-duration.enter = 0

It's working until i leave my mouse pointer on my 1st display and click on the Full-Screen video on my 2nd display with the Full-Screen video which is running in Full-Screen on my 2nd display in Full-Screen because wanted in Full-Screen on my 2nd display.

If you answer is cause of security reasons, i saw this JOKE Phishing attack example on https://feross.org/html5-fullscreen-api-attack/ So explain me why "full-screen-api.mouse-event-allow-left-button-only" is set to True?

I know many People are mentally challenged but do not punish us. So tell me how can i remove this Full screen Message warning entirely.

Thank you.

Asked by alex305 9 months ago

Last reply by zeroknight 8 months ago