Firefox Support Forum

Just updated my firefox browseron my windows laptop and lost my sync to my iphone 12. I followed the directions to set it up but my iphone does not have "sync and save data" in the menu of the IOS firefox app. Any advice?

Since logging onto Firefox this morning, I began getting a message that say Passkey error due to a server error (??). Reading further, I am asked to get a # code from my email, insert it in the query box, and submit. When this does ANYthing, it shows the Amazon site all run together with type that's too large and huge item icons.

I have been able to successfully log into Microsoft Edge to access my Amazon account where it displays normally.

I hate to use other Browsers. Can you help me get back to normal on Firefox?

When I pick on bookmarks at the top left and it drops down there is recent tags and recently bookmarked, this is on laptop 1 with windows 10. When I am on my newest laptop windows 11, I do not see the recent tags and recently bookmarked. Is this something under settings?

A video I am watching is in 4:3 aspect ratio and comes with black bars in the embedded player; however, when i enter fullscreen (on a 16:9 display) the video stretches horizontally, getting rid of the black bars, resulting in a bottom portion of the video being cut off. This happens on my macbook pro running firefox 116.0.1 that is connected to a television monitor. This issue does not happen on my desktop monitor of 16:9 resolution. For about one second or so when the video first enters into fullscreen, the video is played how I want it to be played (non stretched, 4:3 aspect ratio, with vertical black bars on the sides), but then it auto adjusts itself and switches to a stretched resolution, which is what I DO NOT want. In case this info is important: When I exit the video, the entire screen is in a stretched resolution for only about a second until it then adjusts itself again to return to a normal display view. I am in dire need of help, it's driving me crazy.

(similar to this thread: https://support.mozilla.org/en-US/questions/1401072 , except my problem occurs on a non youtube site, so im not sure how the tags solution would work)

Hi, with reference to the above subject, the Tumblr, outlook and other sites do not display photos/ text, operate properly etc. All these applications work fine on other devices, Apple ios. The firefox has been restarted several times and also pc as well. No new installation or any other major change has been done. Thanks

I've been having issues with Firefox since the latest update. Currently using Windows 11 on Lenovo compact PC.

I cannot load any Google related website and some other specific websites, including Instagram, Airtasker and Youtube. All documents on Google drive are inaccessible, Gmail cannot be opened and Instagram is only showing feed from yesterday. Google Maps appears to be working fine but I'm not sure if this is just luck. It seems all saved content (via cookies?) are normal, but I cannot get any real time update.

I've tried removing cookies for Google related website but it does not work. Have also reboot and restarted several times. I would want to avoid reinstalling Firefox as it's time consuming and I might lost all my saved logins.

Hi all, Since I've started using Firefox, at the few forums I visit (phpBB) the direct links to 'last post' don't work. In any other browser (mobile, laptop, computer) if I click the button to go to the first unread message, I go to the first unread message. In Firefox, it depends.

- Most of the times it will just go to the top of the last page of the thread, even if there are 2, 5 or 25 messages that I've read earlier. It will not go to the actual first new post. - If there's a new page of the thread (let's say page 4/4) with posts, but there are unread posts at page 3/4, Firefox will go to the top of page 4/4 anyway. And I'll have to manually find out if I missed new messages at page 3/4.

This week I bought a new laptop (Windows 11) and I logged in at Firefox with the same profile, hoping that the new device would erase this 'unconvenience'. However, it didn't. This makes me believe that there's an option I clicked once on my older device (Windows 10), but can't find back. Can you wizards maybe tell me where to find this box I need to (un)tick to stop Firefox from doing this? I tried using Firefox on my Android mobile once, but it had exactly the same thing, so I stopped using that and swtiched to another browser.

Something strange at these same forums is that if I click "Show threads with new posts", it will give me a list. If I visit one of the threads, go back to the list and hit refresh, sometimes not only the thread I just read will go to 'read', but randomly one or more other threads will also show up as 'read', while I never touched it. Bug?

Thanks in advance!

Hello I think I found a bug in firefox settings. Recently I upgraded my antivirus to bitdefender total security with firewall module. I set it to ask me about permission to connect with internet for every process on windows. I was very surprised to see that default-browser-agent.exe tried to connect to internet. I checked my privacy and telemetry settings again, but they are all disabled. I checked internet and found this mozilla article: https://firefox-source-docs.mozilla.org/toolkit/components/telemetry/data/default-browser-ping.html You can read there that "opting out of telemetry does disable it; the pref value is copied to the registry so that the default browser agent can read it without needing to work with profiles". I opted out from all possible telemetry, both visible in settings and hidden in about:config(based on lists of telemtry-related options from web).

Is there any way to actually disable this ping? It tries to connect with internet every 24h. I guess I can simply remove it from windows task scheduler but I want mozilla to respect my privacy settings and disable it solely using browser built-in settings!

Old article on web stated that this can be easily disabled by disabling setting responsible for sending technical data ( https://www.bleepingcomputer.com/news/software/firefox-now-tells-mozilla-what-your-default-browser-is-every-day/ ) but I have it disabled and it is clearly ignored!!!

P.S. Sorry for screenshots in Polish but I guess you can understand them even without language context.

Firefox 115.3 kept crashing on opening. I tried Safe Mode, but that also just crashed straight away. I'm not aware of any changes that have been made that might trigger this. I've not changed any settings, or Add-Ons, or anything like that.

Even though I was supposed to be getting the latest updates, I was not informed of 116. So I have now downloaded and installed 116, and everything has disappeared. Bookmarks and settings, all gone.

I know they still exist, cos I can see them in Firefox 112 on my laptop. But on my desktop, it's like a virgin installation.

Help!!!!! Thanks for reading.

[Mac OS 13.0 Ventura]

I ran a program on my mac (https://kevin-de-koninck.github.io/Clean-Me/) without the "User Preferences" option and it still signed me out of my Firefox account .Usually shouldn't be a big deal but somehow my Lastpass account doesn't have the password saved (which I use to login to getpocket.com every day, so I literally don't understand what is going on with it not being in there) so I can't login to it. It's the main account, and I can login to my other accounts attached to it, but I get the error "login with main account" after I sign in successfully.

So, I can't login to my main account (main@example.com) but I can login to my attached account (not_main@example.com). Also, on my phone i am logged into main@example.com, but I can't change the password without knowing the password. And if I change the password to main@example.com it will reset my account which I really don't want as I have years and years of bookmarks and history on there.

Can anyone help? Please, and thanks in advance.

On Firefox 116.0.1, I am unable to make a post on LinkedIn. I have cleared the cache and cookies. I tried a different browser and I can make a post! So I have concluded that it is a Firefox issue. Hope this is addressed soon.

I've notice since last night that in certain instances left clicking on something results in no response. There are a couple of cases where this is happening. In Google image results if I click on an image, that image should open up in a popup in the upper right corner. However, now when I click on the image, nothing happens. The other instance is when I do a Google search on a certain subject, at the top of the results is "people also ask." Next to the results in a drop down arrow to expand the results. However, clicking on the arrow also results in no response. I am having no problems at all using Microsoft Edge. I did restart FF in troubleshoot mode and the issues went away. So, apparently there is something wrong with FF in normal mode. Using FF version 11.6.01 64-bit with Window 10. Also, I have not installed any add-ons in a long time. On other thing. It seems some pages are not rendering properly. For example I tried using DuckDuckgo to see if the above problem was specific to Google search. However, when I typed the DDG address into the address bar, the page comes up blank. Thanks in advance for any help.

With the new 116, I have lost all of my add ons, I cannot get into gmail, other sites ask for captcha with no captcha in sight. I keep getting a message that google thinks i am a robot

On Thursday the pages I have used every day for years worked fine. Today pages like Ancestry.com, familysearch.org, facebook, twitter. None are loading. Was there an update that happened since Thursday? How can I go back to the previous version that worked perfectly? I did check and my system says I'm using the most current version Win10 computer (2 years old if it matters).

Hi, Can I choose what short cuts are displayed?

Right now it looks like FireFox is putting the most recent visits there  i.e It displays 4 different icons of Wordpress.[I was working on  my blog] Prior versions let me choose which ones  I wanted and they stayed on the page. For example I had short cuts to my emails and bank along with Facebook, Wordpress etc. I was/am using the one row choice. i tried using the recent activity choice but only 2 showed up even though I had viewed several sites.  I *think* I am using the latest version.

Jan Schindler

Basically when watching a stream on Twitch.tv that is being broadcasted in fps above 60, meaning that the encoder uses 120 fps there are tons of skipped frames. It basically never stops skipping the frames. Even after reaching ridiculous numbers like 10000 skipped frames it just never stops. After enabling the following use flags "layers.d3d11.force-warp: true" and "gfx.swap-interval.egl: true" the problem subsides, skipped almost completly disappear. I think if I turn off hardware acceleration it prevents the frames from skipping too.

By the way I will attach my hardware info down below: OS: Windows 11 22H2 CPU: 13900k GPU: 3060 TI

I'm not sure if this behaviour is expected or normal but it's kind of weird. Maybe it's a problem with my hardware and not a software problem. I'm hoping it's not a faulty gpu or something. Would be nice if somebody could reassure if this is a problem with my gpu or not.

Flags tested: "gfx.swap-interval.egl" "layersd3d11.force-warp" and turning hardware accel on / off "layers.acceleration.force-enabled" also "layers.prefer-opengl".

Any testers apperciated! Best regards, Syntractrix.

Hello How i can uninstall you "upgrades" , as since i updated Firefox i have to logon to every fucking account !!! I used You browser like 10 if not more years... and You are now worse than MS or Blizzard !

NO regards

NO respect

+ fix contact to proper customer service ..... if exist in You company

I believe I had originally installed Firefox while I was in the UK. Since then I've moved to the US. When I type "amazon" in the location box, the first option is "amazon.co.uk". I've looked for options to change this to amazon.com. I cannot remove it (there's no "..." to the right). I've downloaded and reinstall Firefox now that I'm in the US. I made sure my default language is English (US).

One thing I can't done is completely uninstall Firefox and then reinstall. I'd rather not lose any settings and so am saving that for the last resort.

Anything else I can try?