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Videos Not Working`

No video players work with Firefox but they work fine in Chrome I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, rei… (read more)

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

Asked by boe44178 4 hours ago

Last reply by RobertJ 2 hours ago

Pinned Tabs doesn't work at windows 11

When I use windows 10, pinned tabs were worked properly. But in windows 11 I pinned tab at mozila firefox. I quit with my some of tabs are pinned. But when I again start … (read more)

When I use windows 10, pinned tabs were worked properly. But in windows 11 I pinned tab at mozila firefox. I quit with my some of tabs are pinned. But when I again start firefox my pinned tabs are gone. This is so disappointing to me. I didn't face this type of problem at windows 10.

Asked by bmfahimreza 4 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Frozen

So. Today while i was attempting to uninstall some PUPs specificly mcafee if you count it as one. So i went to uninstall and reinstall firefox so i could remove mcafee we… (read more)

So. Today while i was attempting to uninstall some PUPs specificly mcafee if you count it as one. So i went to uninstall and reinstall firefox so i could remove mcafee web protector from my firefox addons but when doing so. I now cannot click on reload. Go back. Go forward. Nor can i use the search bar as when i do so. It fails to load. I've tried fixing it with other methods having a closely the same problem but they have failed and now i am stuck unable to interract with firefox.

Asked by lokithekid8908 3 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

How to unblock email addresses that I had blocked before

How to unblock email addresses (as senders) that I had blocked before? Is there a blocked listing' email addresses that I had blocked before but now I want to unblock.… (read more)

How to unblock email addresses (as senders) that I had blocked before? Is there a blocked listing' email addresses that I had blocked before but now I want to unblock. Its the opposite effect of.blocking of senders / email addresses. Thank you.

Steve Koopman

Asked by Steve & Lynda 3 hours ago

Last reply by RobertJ 2 hours ago

cannot download FF to MAC BOOKAir with M1 chip

A few days ago, my Windows laptop was attacked by Trojan virus. Windows Defender totally disabled the laptop, and I could not even press a key. I had hard disk destroyed… (read more)

A few days ago, my Windows laptop was attacked by Trojan virus. Windows Defender totally disabled the laptop, and I could not even press a key. I had hard disk destroyed and the laptop, too. Because I intended to buy a Mac in a few months anyway. I attempted FF download twice, no luck. I think the M1 chip may not be silicon chip that FF supports.

Do you know a way to get my BOOKMARKS so I can export to Safari? Does FF keep them?

I have a backup of all my documents and I included bookmarks in that, on a removable hard drive USB3.0 The MAC doesn't have a slot for 3.0. Will require having to buy something from Apple to accommodate it.

Hate to do that if it's a fool's errand. I appreciate your advice. Senior citizen in over her head.

Asked by Kashka 11 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

ongoing firefox default dl failure

I have noticed for several months now that Firefox NO LONGER downloads to the selected default folder - DOWNLOADS. Evidently this is another area where firefox broke som… (read more)

I have noticed for several months now that Firefox NO LONGER downloads to the selected default folder - DOWNLOADS. Evidently this is another area where firefox broke something while fixing something else that likely wasn't broke.

I have the default download folder set to DOWNLOADS but firefox no longer does it that way. Instead, it defaults to the last folder to which I downloaded something and otherwise ignores the default setting.

Asked by Rosaliy Lynne 4 days ago

Last reply by Terry 6 hours ago

Scrolling in Facebook

Why does Firefox scrolling bounce across posts in Facebook. As you scroll through posts suddenly Firefox will skip 2-6 posts ahead? It does not do this in Chrome! … (read more)

Why does Firefox scrolling bounce across posts in Facebook. As you scroll through posts suddenly Firefox will skip 2-6 posts ahead? It does not do this in Chrome!

Asked by g.keys 2 weeks ago

Last reply by Terry 6 hours ago

Some websites have large text next to clickable items

Hi, some webpages appear with large text next to clickable items or buttons such as "keyboard_arrow_right" & "ex" (please see 1st screen shot). The 2nd screen shot sh… (read more)

Hi, some webpages appear with large text next to clickable items or buttons such as "keyboard_arrow_right" & "ex" (please see 1st screen shot). The 2nd screen shot shows the same website using Chrome with no issues.

I am running FF version 103.0.1 on Windows 10 64 bit.

I have tried running FF in safe mode & get the same result.

Any ideas?

Asked by jpasznyk 10 hours ago

Last reply by RobertJ 8 hours ago

Can not log into Last Pass extension with newest Firefox update

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click… (read more)

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click that, open the Last Pass page to sign in, then the icon turns red and functions. Now when I click the icon a frozen page comes up that never loads. I can sign in to the Last Pass webpage, but that doesn't turn on the extension.

Any advice appreciated - thanks!

Asked by washburnkristen 3 months ago

Last reply by rob.nash1984 8 hours ago

Newspaper website screwed up in 103.0.1

The Washington Post website now loads in its mobile (rather than desktop/Windows) configuration. This didn't happen before the update to 103.0.1; it doesn't happen on my… (read more)

The Washington Post website now loads in its mobile (rather than desktop/Windows) configuration. This didn't happen before the update to 103.0.1; it doesn't happen on my other computer, which is still running 103; and it doesn't happen on Chrome.

Until this is fixed, I'd like to roll back to 103, but I don't see how to do that. The "Install an older version" help page ([url]https://support.mozilla.org/en-US/kb/install-older-version-firefox/url) offers only v. 102, and the long list of previous versions ([url]https://ftp.mozilla.org/pub/firefox/releases//url) stops at v. 99.

Thanks!

Asked by BlebNevus1015 22 hours ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

default browser

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but… (read more)

i don't know why but my default browser when i search something is yahoo and i don't want that i want google because i know how to use it and this happened before but but i fixed it in settings and now in settings it says my default browser is Firefox i know but nothing about when you search something and it takes you to google please help me fix this i fricking out

Asked by Sonya khan 22 hours ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

Firefox Relay

I just created an email mask. For some reason, I ending with two email mask. (@Mozilla.com) I just sign in for one. I clicked the delete sign to delete one,but it's tell… (read more)

I just created an email mask. For some reason, I ending with two email mask. (@Mozilla.com) I just sign in for one. I clicked the delete sign to delete one,but it's telling me that I will lose my email data. I didn't use the "Add account name" because of this. Also, do I have to pay to an email mask?

Asked by ygonzales71 11 hours ago

Last reply by AliceWyman 9 hours ago

libavcodec may be vulnerable or is not supported, and should be updated to play video.

i tried to play video from sites but an error is coming "libavcodec may be vulnerable or is not supported, and should be updated to play video." my machine already have l… (read more)

i tried to play video from sites but an error is coming "libavcodec may be vulnerable or is not supported, and should be updated to play video."

my machine already have libavcodec installed properly.

i had downloaded firefox 103 for linux from your site and extracted it then running the command firefox.

as firefox have all the required files in one folder to run firefox web browser so mozilla have to put the libavcodec in the same folder.

i have another web browser installed from other firm and they provided me the media codec separately as per my requirements and it is working very fine.

so mozilla also have to provide me the media codec separately or put the media codec in firefox distribution package.

Asked by Saurav 1 day ago

Last reply by James 9 hours ago

why does firefox change my settings to delete cookies upon closing?

"delete cookies and site data when firefox is closed" now gets checked against my will. i'm not checking it and have never had it set to do that. this is wasting tons of … (read more)

"delete cookies and site data when firefox is closed" now gets checked against my will. i'm not checking it and have never had it set to do that. this is wasting tons of time for me, resetting my shortcuts and signing in to sites that are a pain in the ass to sign in to (specifically bandcamp). other settings get changed also, but not all of them, and my personal info remains. but a lot of time is also wasted correcting all the settings that have changed behind my back. this started happening within the past week. i've changed nothing.

it's not when i turn my computer off. i had to reset everything 2 days ago, but when i got home yesterday and turned my computer on it was working properly - settings intact. i used it for several hours, went to bed, turning the internet off, as i always do, and leaving pine player on. (it's not pine player causing the problem. i wasn't using it the other times) the computer never went into sleep mode, as per my settings... but after turning the internet back on this morning and opening firefox my settings are changed again.

any ideas? Thanks if you try to help

Asked by coelacanth 16 hours ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

DISPLAY LANGUAGE

I would like to understand what i did wrong. Some parts of web sights are being displayed in a language i do not understand. when i use tor i get like " Quantity ", " Uni… (read more)

I would like to understand what i did wrong. Some parts of web sights are being displayed in a language i do not understand.

when i use tor i get like " Quantity ", " Unit price ", and firefox give me "لكمية" and "سعر الوحدة" i just do not happen to under stand that. where do i find the setting and how do i set it to english?

see attached file.

Asked by mozilla.org17 13 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Backup data before Firefox Sync or Firefox Account resets data due to forgotten password

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way t… (read more)

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way to backup all the sync data so I can restore them back to Firefox Sync after resetting the password. As I read, resetting the password clears all sync data as Firefox cannot decrypt the data without the old password. Is there a way to backup my current Sync data, and restore them after the reset? If so, can you please guide me on how to do it?

Asked by Missaka 15 hours ago

Last reply by Dropa 10 hours ago