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Site still appearing in auto-complete despite clearing history

I found 'chromeasia.com' autocompleting in the Firefox address bar upon typing 'ch'. I searched History for this and there was no sign of it. I cleared all history data, … (read more)

I found 'chromeasia.com' autocompleting in the Firefox address bar upon typing 'ch'. I searched History for this and there was no sign of it. I cleared all history data, rebooted, ran a disk cleanup and find that 'chromeasia.com' stil autocompletes upon typing 'ch' in the address bar.

Any suggestions or advice on how to clear this would be warmly appreciated. Thanks. Stephen

Asked by sra97 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

Crashes on windows 11 -cant even access support since upgrade

Since downloading the New upgrade today I cannot access anything! TAb crashes everytime. Wish I could go back as have used firefox for years and will now have to find al… (read more)

Since downloading the New upgrade today I cannot access anything! TAb crashes everytime. Wish I could go back as have used firefox for years and will now have to find alternative. Have had use the dreaded chrome to post this!

Asked by hasamuels1 3 days ago

Last reply by TyDraniu 3 days ago

How to retrieve my cookie exceptions list that Firefox deleted with its update?

I use the default setting that all cookies be deleted when I shut down Firefox, and then hand-input dozens of exceptions. The Firefox update on November 11, 2025 -- and I… (read more)

I use the default setting that all cookies be deleted when I shut down Firefox, and then hand-input dozens of exceptions. The Firefox update on November 11, 2025 -- and I didn't even click on install, I only downloaded it, then hesitated, being afraid that it costs me again hours to re-create what the update destroys, but Firefox went from download to automatic installation -- meant that Firefox wiped all cookie exceptions (list of cookies that are not deleted when I shut down Firefox). These exceptions are hours of work, and, additionally, every bank etc. now requires me to sign in and go through many-factor authentication anew. -- How do I restore the long list of cookie exceptions that the Firefox update just deleted?

+ The same update wiped all bookmark icons. My three dozen bookmarks in the bookmark toolbar now come with the 'globe' symbol rather than the bookmark-specific symbol, so I can't tell which bookmark is which. How do I restore the bookmark symbols that the Firefox update just destroyed?

Asked by carstenholz 5 days ago

Diagnosing intermittent slow page loading

Apologies in advance if I use terminology incorrectly. I've had this strange but intermittent issue for a while (through multiple Firefox versions) where pages will take… (read more)

Apologies in advance if I use terminology incorrectly.

I've had this strange but intermittent issue for a while (through multiple Firefox versions) where pages will take a long time to load. I haven't timed loads exactly but I can confidently say it's a minimum of 10 seconds. The problem with diagnosing this issue is it's very intermittent; I can go hours or on a rare occassion days without it happening (I think, maybe I've just not registered some of the times it's happened). I have yet to try disabling all addons because of this.

Random quirks about the issue:

  • It only happens on navigation to a new domain (or to a domain from a new tab). Once a domain has loaded, I don't have an issue on said domain for a while.
  • It isn't tab specific. I can open a new tab in the same window and they will both take the same amount of time to load, often finishing at the exact same time.
  • While waiting for a page to load, I can open a Private Browsing window, paste the URL, and the page will load immediately without issue in the Private Browsing window. This does not affect the page being loaded in the main window.
  • I believe it has occurred immediately after a system restart, thus I don't believe it is related to long-running sessions.

The addons I have that don't also run in Private Browsing are:

Asked by clarke980 4 days ago

loss of connection

Hello Since last update (145), I'm experiencing an issue where Firefox becomes unable to access the internet following a temporary loss of connection during the normal us… (read more)

Hello Since last update (145), I'm experiencing an issue where Firefox becomes unable to access the internet following a temporary loss of connection during the normal use, until I completely quit and reopen the browser.

I'd appreciate any advice on how to resolve this.

Thanks

Asked by itacbt 3 days ago

Printing from Firefox - two locations each with a different printer

I use the same laptop at two locations. I have different printers at each (both HP, one a laser the other an inkjet). Most of my time is at location 1. Typically I can p… (read more)

I use the same laptop at two locations. I have different printers at each (both HP, one a laser the other an inkjet).

Most of my time is at location 1. Typically I can print without a problem. Recently in Firefox ONLY I have been unable to print at location 2.

Scenario:

  1. I print to the laser printer at location 1. No problem.
  2. I go to location 2 and choose to print - the print dialog appears with a "spinner" and it does not go away.

I have to cancel using Esc. I am unable to print at all from Firefox. Typically if I close Firefox after that, it looks closes but is still shown as running in Task Manager.

Other programs such as Word and other browsers bring up a dialog box showing that "the printer cannot be contacted" and allows cancellation. At this point I can choose the local inkjet printer and all is well.

HELP!!!!

Mal Lowe

Asked by ML 5 days ago

Inability to access "saved" bookmarks and bookmarks saved to Bookmarks Toolbar

Hello. Firstly I have NO troubles accessing the internet via Firefox (my Default browser). My problem is that none of my "saved" websites (including those appearing on t… (read more)

Hello. Firstly I have NO troubles accessing the internet via Firefox (my Default browser). My problem is that none of my "saved" websites (including those appearing on the Bookmarks Toolbar) will open on the internet when I click on them. If I type the internet address into the address bar, the site opens as normal. I do not have this problem if I use Chrome. The problem only commenced today following an update by Norton via Norton 360. I have attempted all the suggestions that Norton have supplied other than re-installing Firefox - and none of their suggestions have solved my predicament. Any assistance would be gratefully appreciated to fix this most annoying problem. Thank you, Ron.

Asked by Ron Pentecost 5 days ago

Display of impossible icons

Hello It is impossible to display the icons of certain applications since I used Firefox. This problem does not exist with Chromium browsers (Chrome Brave...) Thank you … (read more)

Hello It is impossible to display the icons of certain applications since I used Firefox. This problem does not exist with Chromium browsers (Chrome Brave...) Thank you for your help

Asked by jean.vaillant6 5 days ago

Last reply by Denys 4 days ago

Firefox not saving page to Bookmark Folder

Just now will not save a page to bookmark folder, even in trouble shoot mode. Know how to save. See pages in recently closed pages, but do not know what is the cause. Sho… (read more)

Just now will not save a page to bookmark folder, even in trouble shoot mode. Know how to save. See pages in recently closed pages, but do not know what is the cause. Should I refresh, tried close and reboot system. Let me know some steps to analyze the cause and remove it. Thanks, but don't under stand the method to ge Troubleshooting Information.

Asked by JJEULER 1 week ago

How long do saved tab groups stay in my account?

How long do tab groups stay in the browser? The tab groups I create disappear from 'list all tabs' dropdown. I was unaware there was a time limit. Could you let me know … (read more)

How long do tab groups stay in the browser? The tab groups I create disappear from 'list all tabs' dropdown. I was unaware there was a time limit. Could you let me know if I am doing something wrong here or change the description to include a timeframe. Saying that I can reopen suggests I can always reopen (see help article quoted below). "You can Save and close group, which will save and close the group for you to be able to re-open from the List all tabs tab icon 2 icon on the tab bar (or the Fx137ListAllTabs toolbar icon, if you use vertical tabs). "

I have lost a number of groups, which is not ideal. I see two tab groups from last four days but no others. See screenshots.

Would love clarification of this, as it is so useful to keep sites in groups for later use.

Thnks

Asked by inkikate 4 days ago

SERVER ERRORS

Ive been receiving server failure reports from several links at numerous websites including zillow and carvana. Links that I try to open from Mozilla Thunderbird, receive… (read more)

Ive been receiving server failure reports from several links at numerous websites including zillow and carvana. Links that I try to open from Mozilla Thunderbird, receive the error or show only a blank page. Is there an issue with Firebird or Thunderbird at this time?

Asked by mayng1 3 days ago

UPdating firefox looses all my history, bookmarks, extensions, etc. I can't get them back! Help!!!!

I just updated to the latest Firefox. All my history, bookmarks, extensions are now gone. I do not seem to be able to get them back. My old version of Firefox is not … (read more)

I just updated to the latest Firefox. All my history, bookmarks, extensions are now gone. I do not seem to be able to get them back. My old version of Firefox is not available. When I ask to update from a prior browser, the drop down selection does not give me my prior version of Firefox. Help!

Asked by chuck39 3 days ago

Last reply by erulux 3 days ago

Is 3rd party app supposed to override primary password (master password) locked firefox?

I recently added the primary password (master passwrod) for my firefox browser from the settings. Normally it locks the browser functionality until the password is corre… (read more)

I recently added the primary password (master passwrod) for my firefox browser from the settings.

Normally it locks the browser functionality until the password is correctly entered, but one thing I noticed recently was that the hyperlinks/webpage links from 3rd party app (discord/pdf readers/etc) opens the website regardless of this password input. I can use the page to browse the internet, although the password still works for locking other things like firefox's built-in password manager.

Is this intended mechanism for a "locked" browser?

Asked by ys99116 1 week ago

Last reply by TechHorse 1 week ago

password

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older co… (read more)

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older computer?

Asked by Dr Ronza R Nash PhD 1 week ago

Last reply by Denys 1 week ago

both pinned tabs and tab groups periodically disappear

Every once in a while, my pinned tabs and/or my tab groups disappear. this usually happens after an update, but not always. Sometimes I type a lot of commands, and FF see… (read more)

Every once in a while, my pinned tabs and/or my tab groups disappear. this usually happens after an update, but not always. Sometimes I type a lot of commands, and FF seems to get upset and freezes or goes black. I restart and poof, they're gone. I made a screenshot of my standard pinned tabs so I can restore it from that, which is a nuisance in itself. But the tab groups are gone forever along with the urls I painstakingly researched. I read the answers to two previous queries along these lines, both of which gave extensive, tedious procedures to recover them. I'm not willing to go through all that just to use Firefox. I've switched my tab groups to Edge just to keep them safe and although I prefer not to be captured by Google or Microsoft, am thinking about just switching to either of them.

Over the last couple of updates, FF has seemed less and less stable. I tried the vertical tabs and liked them but the open sidebar on hover stopped working and when the sidebar itself got stuck on open it hid the history and AI sidebars. Plus FF was very slow to open. I reverted to horizontal tabs and now it's faster but still the pins and tab group problems persist.

I'm using it on an HP desktop in Windows 11. Sorry I don't have any screenshots.

Asked by sleagolden 1 week ago