Firefox Support Forum

I've long used firefox for research using google scholar and science journals to directly import references into endnote. However, since the recent update (firefox v98) direct import of .ris files (endnote) is no longer possible. The only option is to download the file.

There is no option to configure these file extensions in settings, and no prompt asking how to handle them...only where to download.

Please recover this function, as firefox is becoming increasingly unusable (loyal firefox user since 2002).

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

I know firefox version 98.0 changed how downloads work, but I have my settings for downloads set to "Always ask you where to save files" and specifically for PDF files, I have the action set to "Always ask". However, when I click download on a PDF file and then select "open with firefox" as the action option, the file not only opens in the browser, but also gets downloaded automatically without even allowing me to select where. Is this intended behavior? There are lots of times I just want to view a file and not actually download it, and this is quite annoying.

OS: Windows 10 Firefox Version 100.0 Starting this afternoon...

Firefox crashes (completely shuts down) every time I try to print to "Save to PDF" with the Firefox browser page open. I can print a browser page to my local printer, but not to "Save to PDF", even if it is in Troubleshoot Mode and even after Firefox has been refreshed.

Everything on my system is current and updated.

This issue is new.

Any ideas, or other suggestions.

Thank you in advance for your time and assistance on this matter.

Dave

It appears that this question has been asked many, many, many times and yet a clear, concise answer hasn't been provided. How do I change my updates from the beat release channel to standard updates? There should be a simple procedure to do this without a lot of unnecessary information in the answer and ultimately no answer to the question.

How to I alter settings on Firefox so I can download attachments on AOL mail? I can download them on other browsers, the problem is not AOL, it is Firefox. I have tried clearing cache and cookies, disabling enhanced tracking protection. What else can I do?

Intermittently unable to open a new window/tab, the little dot just keeps flashing back and forth. If I get out of firefox and re load it is back to normal for a short period then goes back to the problem.

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun. I try to login, I get chase doesn't recognize device, then they send a one time code, which doesn't work, so I have to call them, they tell me it's Firefox causing the problem. I know that's a myth because the same thing happens on MS Edge. Is anyone else having this problem? Do you have any suggestions?

I'm using office365 mail and I cannot drag a file for mail attachment. This works fine in other browsers and I haven't been able to find a way to do it. I really need to do this for my work, so I'm starting to use another browser, which I didn't want to.

How can I change the color of my Bookmarks Bar? After Firefox did an update a few days ago, my Bookmarks Bar is now white instead of blue...the way it was before the update.

Have you considered/would you consider integrating Firefox's in-browser push notifications into the Windows 10/11 notifications system? I ask because the notification timeout is really fast if there are many notifications, it's impossible to properly read them all before they disappear and there's no obvious way to view notification history if at all. Also, if there are more notifications than what can fit in the available screen height you just don't see them. Additionally the Notifications are still white even when on a dark theme, this seems like something that should have been addressed a long time ago already.

Hello! We distribute Firefox add-ons on PC and macOS outside of Mozilla store.

Until Firefox 100.0 our users were able to install the add-on by clicking a button on the product side which was opening a link to XPI file hosted on our company's download server. That was triggering a usual install dialog from Firefox where it asks user to confirm the installation.

Starting from Firefox 100.0 this stopped happening and we started receiving numerous support calls from our customers about not being able to install the add-on. The issue now is that when the XPI link is opened in Firefox, the install dialog does not appear which brings a lot of confusion to the user. Firefox shows the link to the XPI in the address bar but does not start the usual install process (attaching screenshot of how it looks like on my Mac). The issue applies to both macOS and Windows platforms. I've opened a bug case on bugzilla. The link for reference: https://bugzilla.mozilla.org/show_bug.cgi?id=1766965

Could someone please clarify how we should proceed with this issue? We are now getting reports of this issue from many of our customers. Thank you.