Showing questions tagged: Show all questions
  • Archived

After clicking 'Deleted Files', how can I recover a deleted profile?

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829). https://assets-prod.sumo.prod.webservices.mozg… (read more)

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829).

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2019-03-24-16-28-18-7d451f.png

My hard drive lacks space for System Restore, which I forgot to turn on. After I mistakably clicked 'Delete files' 2 hours ago, Recuva recovered these 53 files, too little for a Firefox User Profile ?

https://i.imgur.com/QuK0TVP.jpeg

Wise Data Recovery recovered 13 files, 108.37 KB, but again too little for a Firefox User Profile?

https://i.imgur.com/QUfKPop.jpeg

Asked by StackExchange 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox Not Launching

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "T… (read more)

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "Troubleshoot Mode" window flashes for less than a second and closes. About 8 months ago, on a different computer with Windows 10, had the exact same problem. I thought it was just because it's ancient, but it does the same thing on my well-functioning computer. I have tried the Microsoft Store Firefox and downloading from the website. I have reinstalled and restarted several times, and my computer is up to date. I do not use any 3rd-party security software. I still cannot launch a Firefox window at all. I love Firefox on mobile and I really want to use it on PC. Thanks for your help!!

Asked by vee_c 2 years ago

Last reply by zeroknight 1 year ago

  • Archived

Start of Firefox is slow. Startup-Time between 35 seconds and 2 Minutes

Hello, the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after … (read more)

Hello,

the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after 35 - 120 seconds.

What we did to determine the Problem so far:

  • disabled Anti-Vir
  • Disabled VPN-Client and tried connection via LTE-Hotspot to bypass company Network and Firewall
  • Changed DNS to 8.8.8.8 and 9.9.9.9
  • Deleted Cache
  • Changed Startup-Page
  • Disabled Secure DNS in Firefox Settings
  • Disabled all GPOs on Workstation and deleted policies.json so no Policies got applyed
  • deleted Startup-Cache and enabled secure-start in about:support
  • reinstalled Firefox
  • changed from up to date ESR to latest Release
  • Users Temp and Windwos-Temp deleted

No Problems on another similar Workstation with same Firefox Release.

I wonder if there is any startup-debugging capability.

Asked by Crofex 1 year ago

Last reply by Crofex 1 year ago

  • Archived

Zoom issue

I have used Firefox to access my Zoom accoutnfor several years. Today, the screen goes blank when I click on sign-in. This does not happen with other browsers on my PC… (read more)

I have used Firefox to access my Zoom accoutnfor several years. Today, the screen goes blank when I click on sign-in. This does not happen with other browsers on my PC. Help....

Asked by epzcaw 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Problem with search results

Hi Support Team, Hope you are doing well. Do you have any issues with the service as I see from https://downdetector.pl/status/duckduckgo/ 144 was reported? If you can ju… (read more)

Hi Support Team, Hope you are doing well. Do you have any issues with the service as I see from https://downdetector.pl/status/duckduckgo/ 144 was reported?

If you can just email me about reason if there was any malicious activities I happy to help.

Thanks RO

Asked by ronoc2020 1 year ago

Last reply by James 1 year ago

  • Archived

Logo Slider appear distorted.

Hi, I have developed a best baby monitor website. The design was all good but I've recently noticed that the logo slider appear to be distorted. I've tried fixing it from… (read more)

Hi, I have developed a best baby monitor website. The design was all good but I've recently noticed that the logo slider appear to be distorted. I've tried fixing it from the backend but it does show properly any ideas how it can be fixed.

Facing issue with this link: https://www.cappella.io/

Thanks

Asked by Afrasiab Sajid 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Firefox startup

Every time I turn on my computer or try to access G Mail and Google Calendar, I have to sign in. This did not happen in previous versions (I am now using 124.0). Can anyo… (read more)

Every time I turn on my computer or try to access G Mail and Google Calendar, I have to sign in. This did not happen in previous versions (I am now using 124.0).

Can anyone explain why this is so? I am missing something?

Will appreciate any guidance to solve this issue.

Hector

Asked by topocalc 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Hardware acceleration blue screen of death

This is actually the second time I've had issues with Firefox with hardware acceleration enabled it's normally enabled by default when you install it I believe I've never… (read more)

This is actually the second time I've had issues with Firefox with hardware acceleration enabled it's normally enabled by default when you install it I believe I've never checked it before but when I was playing the game listening to music it blue screened on me and I got a error code involving bit one memory and I did do a check with the Microsoft Windows diagnosis tool that's for checking memory problems and nothing actually came up I even did a command prompt sfc scannow now command to check and see if there's any problems and nothing came up either and I checked the dump file and apparently the dump file told me that it was Firefox that caused the blue screen of death to occur I think you guys may have maybe a corrupt file when it comes to your guys's hardware acceleration function being enabled it could have some issues with AMD I have a complete AMD system with a 5500 XT as well as a ryzen 3600 and 16 gigs of RAM and dual channel I'm not exactly sure what actually caused it but I just wanted to address it and give you guys some information if you if any users have encountered this issue too.

Asked by Angelgood34rei 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Some webpages don’t work in Firefox

Hello, I have just done a clean install of Firefox and this went fine, the issue I am facing is that I find Firefox runs slow and some pages of a webpage do not load up. … (read more)

Hello,

I have just done a clean install of Firefox and this went fine, the issue I am facing is that I find Firefox runs slow and some pages of a webpage do not load up. I am running windows 10 22H2.

Any help would be appreciated

Thanks

Asked by Matthew Few 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

disableFirefoxUpdates - how to change it?

hi there, there is disableFirefoxUpdates can I enable this function? can I cancel an "organization" intruding? I'm not in organization, it's my home private computer. th… (read more)

hi there,

there is disableFirefoxUpdates

can I enable this function? can I cancel an "organization" intruding? I'm not in organization, it's my home private computer.

thank you

Asked by Stan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Crash Report

Hello, I am experiencing several crashes a day on firefox and I am providing an example of EXCEPTION_ACCESS_VIOLATION_READ on just one of them. Any one know what this me… (read more)

Hello,

I am experiencing several crashes a day on firefox and I am providing an example of EXCEPTION_ACCESS_VIOLATION_READ on just one of them. Any one know what this means?

Asked by Matt Rubino 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Outlook.live.com disrupted by Mozilla's Multi-container extension

Outlook.live.com disrupted by Mozilla multi-container extension. Loads fine when extension off. When extension is on, shortcut that normally loads outlook already signed… (read more)

Outlook.live.com disrupted by Mozilla multi-container extension. Loads fine when extension off. When extension is on, shortcut that normally loads outlook already signed in now brings you to main microsoft sign on page, but starts launching multiple tabs ad infinitum after you log into that page. Works fine on Brave and other browsers. Started about a month ago. I see no recent complaints in searches. None of the fixes offered in older queries found in searches worked. Are Microsoft and Mozilla having a data access battle? How do I fix this? Really don't want to reinstall Firefox - this will involve hours of re-configuring. Thanks.

Asked by Donx 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Permissions being reset on C:\Program Files\Mozilla Firefox directory

I have an RDS Server that i have been asked by my business to stop a certain user account from accessing the internet. An easy way to do is this to restrict the user acco… (read more)

I have an RDS Server that i have been asked by my business to stop a certain user account from accessing the internet. An easy way to do is this to restrict the user account to the firefox.exe file. Should be nice and easy, but it isnt unfortunately.

If i set the Deny permission on the firefox.exe, or on the parent directory, C:\Program Files\Mozilla Firefox directory, at some point shortly thereafter, the permissions are completely reset and the user account i set to "Deny" has disappeared.

This is frustrating as the user will just open Firefox and start browsing again.

I know there are other ways of dealing with this user, but clearly that is not why i am on this forum.

Has anyone had any luck circumventing this and perhaps explain why the Firefox application "repairs" permissions on its directory automatically ?

TIA

Asked by Neil Kerkham 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Cursor speed is insanely slow only in Firefox

Out of nowhere, my cursor speed in Firefox has slowed to a truly unusable crawl. I refreshed a page and it was suddenly inching along at worse than a snail's pace. I'm us… (read more)

Out of nowhere, my cursor speed in Firefox has slowed to a truly unusable crawl. I refreshed a page and it was suddenly inching along at worse than a snail's pace. I'm using a USB trackball mouse. This is only affecting Firefox; no other applications have this issue. Using Windows 10.

Here's what I've tried so far:

  • Restart Firefox
  • Started Firefox in Safe Mode
  • Restart computer
  • Create a new profile in Firefox
  • Check my mouse's firmware
  • Try a different mouse

There was another question about this years ago, but the accepted answer about accidentally enabling a Windows accessibility feature doesn't say which feature it is or how to disable it (if that's indeed the case). The link also seems to redirect to a generic accessibility page.

Asked by Greyson Niedbalski 1 year ago

Last reply by zeroknight 1 year ago