Showing questions tagged: Show all questions

Gah. Your tab just crashed.

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video i… (read more)

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video is played in youtube.

Here's recenet Submitted Report IDs:

bp-de0d03ed-13d4-4dbf-9180-264f60240306 3/6/2024, 11:11 PM bp-1d1c1723-da9c-4a10-aec4-f3e450240305 3/5/2024, 3:34 AM bp-705c466c-f051-4ec7-a787-b71ae0240305 3/5/2024, 2:14 AM bp-c9656a28-c95e-4536-9339-7ddbe0240304 3/4/2024, 11:23 PM

Thanks in advance for your help.

PS/ disable hardware acceleration in Firefox, didn't fix it.

Asked by John Doe 2 months ago

Firefox cannot access C\Program FilesFF\windowsapps\Microsoft windows.cross device_1.24012.0x64_cwsn1....

When I start my computer I get the following error message: Firefox cannot access C\Program FilesFF\windowsapps\Microsoft windows.cross device_1.24012.0x64_cwsn1... … (read more)

When I start my computer I get the following error message: Firefox cannot access C\Program FilesFF\windowsapps\Microsoft windows.cross device_1.24012.0x64_cwsn1...

Asked by Negs Venter 2 months ago

Firefox won't open

Hello, After Firefox asked me to reset it and I created a folder with old firefox data, now Firefox does not open at all. I have tried to install it from scratch several… (read more)

Hello,

After Firefox asked me to reset it and I created a folder with old firefox data, now Firefox does not open at all. I have tried to install it from scratch several times but the program is still not responding. I copied the folder with the old data to the 'Profiles' folder in Library/ApplicationSupport/Firefox and it still doesn't work (the icon keeps bouncing without the program opening). Can someone help me as soon as possible? Thank you very much.

Translated with DeepL.com (free version)

Asked by David Carratalá 2 months ago

keyBoard updates

Greetings, I had stumbled on a list of your fixed bugs lists and noticed updates were made on my keyboard. On 03/09/2024, my left shift key, z, X and C keys are not w… (read more)

Greetings,

I had stumbled on a list of your fixed bugs lists and noticed updates were made on my keyboard.

On 03/09/2024, my left shift key, z, X and C keys are not working.

I have to copy and paste those letters from other documents to type it here. Do you have any idea how those keys stopped working?

Thank you in advance for your input.

Linda

Asked by linda129 2 months ago

Commbank commonwealth bank upcoming bills/ payments not opening or working

Commbank commonwealth bank upcoming bills/ payments not opening or working. All other operations in the Commbank site work - just not the tabs to do with Bills/bpay/upcom… (read more)

Commbank commonwealth bank upcoming bills/ payments not opening or working. All other operations in the Commbank site work - just not the tabs to do with Bills/bpay/upcoming payments:

I've tried the clearing of all cache a number of times as previous suggestions and still doesn't work.

It spins the "Loading" symbol for about 20 seconds then puts the message in the image.

Not working: Bills and Upcoming payments Previous online bills Financial Toolkit

I have to go to Google Chrome to operate these tabs and they work fine...... Don't make me go back to Chrome... :D

Asked by cullenmatt 2 months ago

google sheets mouse wheel scrolling

On Windows 11. After the last Firefox update, the mouse wheel on google sheets does not scroll correctly. One wheel movement scrolls down hundreds of lines. Microsoft Ed… (read more)

On Windows 11. After the last Firefox update, the mouse wheel on google sheets does not scroll correctly. One wheel movement scrolls down hundreds of lines. Microsoft Edge works fine. I tried the different mouse settings in Firefox with no luck.

Asked by G Rant 2 months ago

Windows 10, Reinstall of Firefox v123, clean profile (appdata and localappdata wipe), constant localhost connections in Process Monitor about:processes="network"

Long time technical, firefox user. One day starting firefox caused the system to slow unacceptably down. No changes before other than a possible background update from v1… (read more)

Long time technical, firefox user. One day starting firefox caused the system to slow unacceptably down. No changes before other than a possible background update from v122. Tried to do a Fresh Firefox v123, but firefox is attempting/constant localhost connections (ports in 40k-65k range) (attached screenshot).

It's on a Windows 10 desktop, uninstalled Firefox v123, manually deleted %appdata%\mozilla and %localappdata%\mozilla, reinstalled firefox, as soon as firefox.exe executes, I get constant localhost connection attempts from the "firefox.exe" process (Process Monitor image attached).

ran about:processes, found it was the "Network" category causing the problem. Permalink to report... https://share.firefox.dev/4972weA

Ran dism, it found no system files had issues. Only firefox has an issue, the system is great without it running.

Is this a bug?

What does firefox use the localhost connection for?

Is there a secondary component that is required by firefox that it is not running on execution that it is looking for?

Asked by firefox_help1 2 months ago

Firefox goes unresponsive for a while when scrolling a certain page

For example this page, https://yle.fi/a/3-11868513 , causes my Firefox to go unresponsive for maybe 10-20 seconds at a time, when scrolling up and down. Windows works fin… (read more)

For example this page, https://yle.fi/a/3-11868513 , causes my Firefox to go unresponsive for maybe 10-20 seconds at a time, when scrolling up and down. Windows works fine. It's not the only one, I have found some other on that same news site, which use the same kind of construct for a page that contains both video and text.

When I open Firefox in troubleshooting mode, page works fine. But in normal mode, even if I disable all my extensions (except search engines), page still hangs.

On the other hand, I haven't encountered this kind of behaviour in normal mode in any other pages or sites. So it may be something very spesific that site uses on those particular pages. So it is a minor problem but because disabling all extensions did not help, I thought it might be worth bringing up.

Asked by jukkasuomela 2 months ago

Firefox APPCRASH - Forgotten passwords and form field data

Hey! We have been trying to get to the bottom of this problem in my company, but we ruled out everything else than Firefox itself. Periodically Firefox experiences an AP… (read more)

Hey!

We have been trying to get to the bottom of this problem in my company, but we ruled out everything else than Firefox itself. Periodically Firefox experiences an APPCRASH event for multiple users. It used on a Windows Server 2019 that is used as a Terminal Server. When this APPCRASH occurs even though the profile of the user is there, Firefox creates a brand new profile for the user and all the passwords and form data is lost. Browsing history is lost too, but that is not a problem.

I've included some tracelog in the troubleshooting info field. Does anyone have any direction that I could go towards?

Thank you!

Asked by Duell 2 months ago

Latency issue

Hi team, Since March 18th, 2024, users have encountered latency issues when attempting to log in to ee.co.uk/shop, adversely affecting our company, Torry Harris Integrat… (read more)

Hi team,

Since March 18th, 2024, users have encountered latency issues when attempting to log in to ee.co.uk/shop, adversely affecting our company, Torry Harris Integration Solutions, and leading to significant revenue losses. While the issue persists, it's notable that users are experiencing smooth login operations on browsers like Chrome and Edge, suggesting a potential browser-specific compatibility or optimization problem. Immediate investigation into this disparity, along with addressing server overload, network congestion, or database performance issues, is critical to restoring seamless functionality across all browsers and mitigating revenue impact effectively.

Thanks Regards, Gaurav Kumar Torry Harris Integration Solutions.

Asked by gaurav_kumar1 2 months ago

Firefox closes all tabs when I click on a new link on mail or address icon on mac

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a ne… (read more)

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a new window, so I lose all the tabs and address... Sometime I have more than 30 tabs open and i't difficult to reopen all from history. What happen? Why? I can't see also the "restore last session" command into History menu. Can be fix it? Thank you.

Federico

Asked by Federico Imac 1 month ago

gpu trouble

When using the CPU, the browser runs at 144 fps, but if I switch to the GPU, it becomes 60 fps. I tried switching GPUs for firefox in the nvidia control panel and Windows… (read more)

When using the CPU, the browser runs at 144 fps, but if I switch to the GPU, it becomes 60 fps. I tried switching GPUs for firefox in the nvidia control panel and Windows graphics settings - nothing helped. Are there any solutions?

Asked by Arseniy 1 month ago

Firefox start after troubleshoot mode with annoying success page i can't change.

Dear Community, After I tried to fix a slow browser in troubleshoot mode and reseted firefox, I get each time i start Firefox a success page with the option of restoring… (read more)

Dear Community,

After I tried to fix a slow browser in troubleshoot mode and reseted firefox, I get each time i start Firefox a success page with the option of restoring tabs.

I don't want that, I want my own startpage when i start Firefox, but i tried to get rid of it whiteout success. I enclosed a screenshot of the page i see everytime now.

I hope there is a solution for it to get my startpage back.

Thank you in advance,

Robert

Asked by wjrburg 1 month ago

Lost Bookmarks

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data;… (read more)

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data; that choice about no removing data didn't come up. now all my bookmarks are gone, and when i tried to restore backup, the latest was oct 2022 and didn't have but a few bookmarks. Can these be pulled from anywhere else?

Asked by cdtcpa 1 month ago

Las pestañas de firefox fallan a cada rato

En promedio, de diéz páginas a las que intento ingresar me arroja error en 6 ó 7... leyendo casos similares, uds pidieron que le enviaran los últimos 5 informes de fallo … (read more)

En promedio, de diéz páginas a las que intento ingresar me arroja error en 6 ó 7... leyendo casos similares, uds pidieron que le enviaran los últimos 5 informes de fallo para evaluar el caso, por ello les envío dicha información con la esperanza de que puedan ayudarme:

bp-3171da06-26c6-4562-93f2-1f86e0240403 bp-b98c1768-ca1c-4db4-99a6-76f850240331 bp-2bdd587e-19d5-4290-ac84-c5e7d0210805 bp-61e026b9-11b4-4362-b2f3-e46620240404 bp-7b4a4cfa-4e6c-4e27-bccd-e739b0240404

Asked by Héctor Rengifo 1 month ago

Tab crashes when on Facebook/Messenger

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes… (read more)

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes, it crashed again. It doesn't occur on other websites and the app doesn't crash, only the tab.

Using Firefox on "troubleshoot mode" doesn't have an issue when accessing when I visit those for a few minutes and with only one or two tabs open, and I'm afraid of visiting these sites for a while because it may crash again. Occurs on both Windows and Mac.

Crashed signature leads to: "js::gc::AllocSite::incTenuredCount", and I have no idea what does it mean. For my Mac the reason for the crash is "EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE", while for Windows, reason is "EXCEPTION_ACCESS_VIOLATION_READ".

Heres from my Mac: bp-b882a473-a8a5-496f-8a14-d9d190240403

I will add additional crash IDs from my Windows. Idk what is the problem currently, is it with the add-ons installed, Facebook, or Firefox itself? The RAM is fine.

Asked by Matt Reinhart 1 month ago

Question Inquiring

Attn: To whom it may concern, @Firefoxsupport Your icon is missing from my tool-bar I get not log in to see download searches. What's up with that I've been with you guys… (read more)

Attn: To whom it may concern, @Firefoxsupport Your icon is missing from my tool-bar I get not log in to see download searches. What's up with that I've been with you guys for the longest. Thanks

Asked by dvdhrnnd 1 month ago

Animation on scroll from last update is lagging.

Hello, sorry for distrubing, I have a problem with css transition since last update. Since last update, css transition on scroll is lagging. Any other browser is doing i… (read more)

Hello, sorry for distrubing,

I have a problem with css transition since last update. Since last update, css transition on scroll is lagging. Any other browser is doing it fine, firefox was doing it fine too before last update. You can see it, for example, on page https://www.albixon.com/ . On scroll, the page content is sliding smoothly by css transition.

Thank you, Jan

Asked by aznoh.pukuos 1 month ago