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  • Archived

screen locked up

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. … (read more)

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. there were two options, and I tried both of them, but that was all it would do. I never was able to get rid of that screen or use my email. I consequently logged into google chrome and then had no trouble at all with my icloud.com account.

Asked by stanperry@me.com 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Running firefox now populates my Windows desktop with firefox operating files. Help!

I am a very long user of Firefox but absolutely hate the migration to an upgraded PC. I was trying to backup my firefox settings/profile to save passwords, bookmarks, etc… (read more)

I am a very long user of Firefox but absolutely hate the migration to an upgraded PC. I was trying to backup my firefox settings/profile to save passwords, bookmarks, etc. When I went through the process of creating the profile, it reset my Firefox settings altogether and now populates my Windows desktop with firefox folders and files (folders like cache2, minidump, startupCache). If I delete the files, once I rerun Firefox, they come back. How do I revert to the typical setup where those files are held in the User area or otherwise? As it stands, Firefox is totally unusable.

Many thanks to anyone who can help.

Asked by dvlewis 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Firefox Tab crashes since latest uodate to firefox.

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed.. bp-99cb… (read more)

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..


bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

Asked by wconstable 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Is it possible to downgrade a plugin to the previous version?

I'm trying to downgrade a plugin, but this answer is out of date + archived: https://support.mozilla.org/en-US/questions/1164888 … (read more)

I'm trying to downgrade a plugin, but this answer is out of date + archived: https://support.mozilla.org/en-US/questions/1164888

Asked by Rick 7 months ago

Last reply by Rick 7 months ago

  • Archived

Firefox command line --search option opens a new window instead of a new tab

Hi, when using the --search option with firefox in the command line a new window is opened regardless of whether the 'open in new tab instead of new window' option is che… (read more)

Hi, when using the --search option with firefox in the command line a new window is opened regardless of whether the 'open in new tab instead of new window' option is checked in settings or whether the --new-instance option is added.

Is there a way around this? I'm trying to have a command that would make a search in a new tab of the current instance of Firefox.

Thanks.

Asked by joshua.delainey 7 months ago

Last reply by joshua.delainey 7 months ago

  • Archived

Restore previous session grayed out

I've lost a previous session because firefox updated. This happens all the time. I've lost so much time and work due to restore previous session button being grayed out. … (read more)

I've lost a previous session because firefox updated. This happens all the time. I've lost so much time and work due to restore previous session button being grayed out. Is there a way to go back? Or do I have to try to find all of the tabs one by one in history? Is there any other way? I never get my work back like that. It's so frustrating. I'm going completely crazy from this. Any help would be very appreciated.

I need to go back two sessions. Is there any way to access that?

I also lose everything every time I restart. If I'm not careful any immediately restore previous session, I lose it. Is there any way to fix this issue? To make firefox remember and restart in the previous session instead of starting a new one and deleting the previous one?

Asked by Adrian Colussi 7 months ago

Last reply by cor-el 7 months ago

  • Archived

"Window" drop-down menu

For a long time now, the items listed in the "window" drop-down menu have randomly changed order each time I open Firefox, so that I always have to search the list for th… (read more)

For a long time now, the items listed in the "window" drop-down menu have randomly changed order each time I open Firefox, so that I always have to search the list for the window I want. With the latest update, it now changes while I'm looking at the menu, & not simply the order, but also the wording of entries. This appears to affect commercial sites, which makes me think that the companies involved are paying Firefox to make their sites more visible. If this is the case, it is both exceedingly annoying and also fairly reprehensible given your general ethos. Is there any way to stabilize (& rationalize) the order of the windows in the drop-down menu?

Asked by rebfite 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Yahoo Mail page completely blank

Yahoo Mail allows me to sign in, but then the mail page is completely blank. No navigation, no images, no text, just a whole blank white page. I am on a Macbook. v11.7.1… (read more)

Yahoo Mail allows me to sign in, but then the mail page is completely blank. No navigation, no images, no text, just a whole blank white page.

I am on a Macbook. v11.7.10 - Firefox 118.0.1 (64-bit) Yahoo main page, news, etc all work fine. Yahoo Mail works fine on Chrome. Yahoo Mail on Firefox works fine on my Windows desktop.

Yes I have tried clearing the cache, etc. What's next, uninstall and reinstall Firefox completely? That's my only guess.

Asked by rwhitlock 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Firefox is capturing screen without permission

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimi… (read more)

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimizing it, it is showing "Firefox is capturing your screen" that can also be seen in attached image. I am not using any type of screen recording or screenshot too in any way neither having any plugin or 3rd party integration in browser nor any proxies. Sometime it also using the Mic and giving symbol of Mic use for few seconds. What's happening ? Can you please look into it.

Asked by Nitesh Singh 7 months ago

Last reply by TyDraniu 7 months ago

  • Archived

unable to type a message or subject line in hotmail when using firefox

I do not have this problem with any other browswer, am using Win 11. have tried run troubleshooting and have reinstalled firefox. am about to give up on firefox after man… (read more)

I do not have this problem with any other browswer, am using Win 11. have tried run troubleshooting and have reinstalled firefox. am about to give up on firefox after many years as there appears to be no help for this problem

Asked by rugshepherd 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Firefox reloading nearly everytime I restart computer and now won't load websites

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to… (read more)

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to settings, etc but it will not load websites - no error code, just keeps "thinking"

I am able to use Chrome, so it is not an internet/router issue.

Asked by J Cowen 7 months ago

Last reply by zeroknight 7 months ago