Firefox Support Forum

Firefox updated my browser yesterday and when I switched on my computer this morning, my"recently closed tabs" was blanked out and now I cannot get my old Firefox back again.

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I need an authentication key. I didn't recall getting one of those so I reset my password (even though it said on the screen I would only lose things like passwords and history). I of course lost all my bookmarks that I've been collecting for the last 20 years. And as life goes I've now found the authentication key. My question is can I get anything back now that I have that key or all my bookmarks are forever deleted?

Hi. Usually any passwords auto generated by Firefox used uppercase, lowercase, and numbers - no symbols. As of very recently, all passwords being generated now include special characters. I didn't change this so I assume it came with an update.

Ordinarily this would be fine, however the characters being inserted are often invalid ones and I've found a few websites unable to accept passwords including them, such as < and : making the generated password useless.

Is there a way to customise how passwords are generated? I've looked through settings but can't see any way to adjust it. I'd prefer to remove special characters completely. Thanks!

tried to access these websites and got this error message --how does the problem get fixed?

https://frontline.news/post/1-5-million-android-users-affected-by-hidden-spyware-tied-to-china https://frontline.news/post/goya-cares-combats-child-trafficking-through-sound-of-freedom-film https://frontline.news/post/wef-summer-davos-attendees-promise-more-health-crises-cbdc-climate-punishments

this is happening all too often these days with links that did not used to have problems

My firefox installation always run in English with all of its interface elements being in English. One of the recent updates introduced a weird behavior - some of the UI became Russian. I seem to have fixed/bypassed the issue last time it happened https://support.mozilla.org/en-US/questions/1415337 but nothing works this time.

Most of my firefox is in English, but some elements such as tab titles in devtools, browser popups "do you want to leave this page", tooltips in this very text form where I'm typing right now - are in Russian for no apparent reason.

I have another profile on this firefox installation and it's completely in English as intended. I tried to check for what changed in about:config, looking for "language" or "locale" string, and there's nothing that stands out. I've tried clearing startup cache, switching language back and forth, restarting firefox.

Any suggestions?

I have an account with MSN and an account with Earthlink. I can't gt mail on Outlook because the Earthlink account needs verification and this process requires me to access my Outlook account and it won't open. I can't get any email today nor can I verify the Earthlink account. What do I do?

In my search suggestions in the search bar, when I click "youtube.com" for this example, it now says "switch to tab" which automatically switches to an open youtube tab, rather than opening a new tab.

There is no way to turn this 'feature' off. It doesn't let me pick which youtube tab it switches to, just the first one regardless of how many instances of a website there are open.

Please remove this feature, or give us a way to turn it off.

While writing this first time Firefox crashed. Win 7, ver 115.0.1 . I've reported multiple crashes lately and asked for response. Firefox causing high CPU. No response from them. Help

Hey! New to mozilla support so sorry if this is a repeat ...

Problem - sometimes the browser window just closes ??

- On Windows 11 with all windows latest updates installed,

- with latest Firefox 115.01 

- all graphics updates installed - all antivirus scans are clean

(Possible it is when doing Windows shortcut keys like ctl-? but I'm not sure.)

When I restart firefox the old tabs/links (history) are not restored making me think it 'closed' and cleared history.

Is there a way to see if this this is 1) an actual browser crash or 2) a log to check for why it closed ?

Thx!

Hello! This is not really a question ... more a comment. This morning when I opened my WIN 7 HOME tower PC, and opened FIREFOX, I saw the notice that this latest release is the latest for WIN 7. That's fine, but I wish to tell you something about WIN 7 PRO & MICROSOFT. Evidently, there is some major user of WIN 7 PRO who has demanded that MICROSOFT continue to support this version. I have two H-P laptops, which I use for Ladder programming. Both are loaded with WIN 7 PRO, and both receive periodic updates from MICROSOFT. So, it would seem that ALL support for these older releases of Windows has not ended. I am in the process of moving all my files & applications from this WIN 7 HOME PC to my WIN 10 tower PC. THANK YOU. robert herold [removed emails from public]

P.S. Had no problem porting the FIREFOX data to the 10, but had a lot of problems doing the same for THUNDERBIRD on this PC to the 10, despite getting assistance from your tech people.

I've been fighting this for a week now, and dont remeber every detail in exact chronolgical order, and really don't remember the "why's". Butt here goes, got a new pc, while trying to get all accounts moved to new pc, I changed pwd's, I think so I could install a new recovery key. Anyway, signed in with new pc, and phone, went back to the old computer to sync, since all three devices would be under new log in, and tried to sign in, using new password, and it did not work ("wrong password"), confused went to new pc, I was now signed out, and got the "wrong password" error, phone same issue, logged in, now logged out, can't sign in.

I have tried using the old pw, the new pw, but the old key is nowhere to be found, the new key, and everything else I can think of. I had to create a new account to be able to post here, or do anything else, tried to combine the two acct's, got a sign in was successful message, but then immediately said "you don't have permission".

Please tell me I did not lose over 250 bookmarks and passwords, because someone decided it was a good idea to tie all your information to one word and have it deleted if you have a brain fart, or a pc glitch with no hope of recovery. If you need more info please ask, at this point I'll give you my first born son to get back in this account.

I want Firefox to be my default Browser... but, as much as I love it, When I'm on Facebook it doesn't let me reply to messages from friends. Apparently hundreds of users have reported the same problem. Has anyone figured this out yet?

I keep getting warnings from my Malwarebytes Antivirus as to "Malvertising, Domain: cdn28786515.ahacdn.me". Here is the report from my AV:

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 7/12/23 Protection Event Time: 6:24 AM Log File: 0f3984c2-2042-11ee-b29f-088fc348e3bf.json

-Software Information- Version: 4.5.26.259 Components Version: 1.0.1976 Update Package Version: 1.0.72263 License: Premium

-System Information- OS: Windows 10 (Build 19044.2965) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Malvertising Domain: cdn28786515.ahacdn.me IP Address: 45.133.44.53 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

Can you please explain how I can get rid of this "Malvertising"? I do not have this on Chrome or Brave browsers although Firefox is my default browser. Thanks in Advance Al J

My preferences are set so that "When you open a link, image or media in a new tab, switch to it immediately" is OFF. Therefore most of the time when I Cmd+click on a link, it opens on a new tab that loads in the background. This is what I want.

However, some websites break that behavior. 2 high-profile examples:

• In Google Docs, if a piece of text links to an URL, clicking on the text shows a small window with the URL. Cmd+click on that URL opens it in a new tab, and takes me to that tab.
• In Facebook Messenger, if I Cmd+click on a chat, again the chat opens in a new tab and I'm taken there. Additionally, the original tab activates that chat.

Interestingly, in both these cases, I get the right behavior if I right-click on the URL or in the chat and in the contextual menu choose "Open link in new window/tab/container tab": the new tab stays in the background.

So my question is: does anyone know of a way to always make cmd+click behave just like "Open link in new tab", no matter the website?

I'm on Firefox 115b4 on macOS, but this has been like this for years at least.