Firefox Support Forum

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on FIrefox I decided not to try it on Thunderbird.

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save an article to Pocket I was taken to a page that asked for my Firefox credentials even though I was already logged in. When I entered my login credentials I was asked for a code from the authentication app I use but Firefox wasn't available on any of them and I don't have access to the codes I must have received when i set up two factor authorization. So, I created a new account to log info Firefox and assumed that my Pocket Credentials could be used to then sign into Pocket. I was wrong.

I can log into Pocket using my Pocket credentials but I am unable to save articles from ANY browser to my old Pocket account because I can't log into my old Firefox account. This is beyond frustrating. I hope someone can help.

I posted before but that fix is no longer working .. I have tried to go back a version now as well- but it still will not work.. I look up jail clients for court dates --https://judicialsearch.co.grayson.tx.us:8443/default.aspx the default is case # and I must change it to defendant to enter first and last names-- I look up 400+ people --but everything I go back it starts OVER at case#. This is very annoying and time consuming I am running the latest version on FF 116 and I have changed Backspace to browser.backspace_action to 0 / and fission.autostart to false / dom.forms.autocomplete.formautofill to true Firefox USE to save the names I added in names section under addresses(which I would like to have back but thats not the MAIN concern) I need the page to go back to name search and NOT change to Case search.. PLEASE tell me how to get this done? I can not be extra hours because of Firefox.. Thanks so much for any help

I have windows 7. On August 1 Firefox automatically uploaded version 116. Now my computer is running very slowly, and is taking a long time to load pages on the internet when I browse the web. I just learned searching the web (I never go any notification from Firefox) that version 115 was going to be the last version for windows 7, so how did I get version 116 automatically loaded onto my computer? How do I go back to version 115 which was working great? I right clicked on the Firefox icon on my desktop and clicked restore previous version and it states there is no previous version there. How do I go back to version 115.

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but it is blank. I tried different pages and the same thing still occurred. I tried opening the same page on Microsoft Edge and there was no problem at all. I had no issue with eBay at all until I updated to Version 116.

Logins appear on log-in pages as soon as I type anything in the user box. I have not told Firefox to save any logins or passwords, I do not want it to do that. But on the "saved logins" page after going to the Passwords item on the main menu (three lines) it says No Logins Are Found. None. How do I make sure none are saved, since obviously some are being saved somewhere? And how can I get rid of the ones that appear, so must be saved somewhere? I use Windows 10, and Firefox with the latest updates as of August 2, 2023. Norton 360 is installed. Thank you for help with this.

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately closes. Then I reopen it, and it does not ask for my primary password. I often have to reset the password and then it gives me access to my stored information. This is a brand new problem, and it's extrememly frustrating. I have tried downloading the program again and re-installing as an update. And Firefox is also up to date (116.0). Any suggestions as to why it's happening or how to fix it? Thanks.

This has never been a problem. However about 2 weeks ago Firefox took control of itself. For example: You have site A open, you finish your work on site A and move on to a second site( we will call it B). Site B opens and then is quickly replaced by site A again.

This time the bar at the browser screen top is pink and has a little machine like head at the end. You click on the little head fellow and it will say Site under remote control Dev. Tools.

I have spoken to Dell two times, Dell has removed and re-installed Firefox one time and it is still the same. Dell says your people are working on your site and it will go way in time. Help Thank you Leonard Santamaria

I have the latest version of Firefox for Windows 10. I accidentally sorted my bookmarks by name (hundreds of them in a folder called Other Bookmarks) and want to go back to unsorted...but no matter what I do, even if I check the "unsorted" option, the bookmarks stay in the "sort by name" alphabetized mode.

How do I fix this?

Thank you

Nick

So I am having trouble using osu.ppy.sh/beatmaps website. Seems like the audio demo play just doesn't work at all even after I reinstall the app. Any suggestion?

I clicked the scrollbar while clicking m1 and m2 at the same time or close to the same time, and firefox's scrollbar suddenly became slower when I click on a spot and hold there. It's usually fast and follows to exactly where my cursor is, but now it's slow. It used to have the same speed as just dragging the scrollbar. Google doesn't have this problem. I refreshed firefox and uninstalled my smooth scroll extension, but the issue is still there. Was there an update today or yesterday that did this?

If I go to https://media.telstra.com.au/home.mobile.android.html using Firefox and then click on the "Webmail" button, I'm taken to https://email.telstra.com/login from which I am unable to log-in.

However, if I do the same using Safari as a browser, I'm taken to a page entitled myid.telstra.com (with a lock symbol in front of it), from which I CAN log-in.

Can anyone offer an explanation. Note, this situation with Firefoix kind of happened overnight some period ago - I had been successfully logging in using Firefox for months/years befoe hand.

There is no sound in the browser and in the about:support page the max channel in the media options shows 0, but in the listing of output devices the max channel should be 8. All other software sound plays fine in my device.

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. And I am wondering if it is possible that I can some how get in touch with support to see if someone under those lines can probably change my email address on that account to my new email address that way I'd have access to my sync data.

I appreciate the help.

HI there.

I can login to https://www.cbc.ca using Chrome but with Firefox the login process displays my logged in account information for a spit second (so password is working etc) then cycles back to the login code line. There are no error codes, just this behavior. This started about 2 - 3 weeks ago.

Firefox 116.0 (64-bit). Windows 10 64 bit Version 10.0.19045 Build 19045

fyi and thanks