Firefox Support Forum

I want to navigate on search results using the keyboard. I could use tab but it suggests all interactive elements such as news, images, books, videos, search settings and etc one by one. I want to press something and make active first result, then second. If such hotkeys are not provided, maybe there are any extensions with similar functionality?

Hi, I'm having this problem of videos not playing in some websites for a long time now, not even sure how long anymore. It started on Twitter, where I get the error message "The media could not be played". Some time after I got it on Instagram where I get the message "Sorry, we're having trouble with playing this video. Learn More". More recently I subscribed to the Nebula service and got a message there as well "The media could not be loaded". Differently from other people I don't have this problem on Youtube, over there everything has always been fine. I have tried every workaround on this, I have seen many tutorial videos and articles and tried everything and nothing worked. Running on Windows 10

Some things I have tried: -cleared cookies and cache; -disabled all add-ons, removed them even; -checked if firefox was updated; -checked if graphics card drives were updated; -opened websites on incognito mode, nothing changed there; -started Firefox in troubleshoot mode, nothing changed there; -disabled graphics hardware acceleration in Firefox; -enabled autoplay; -reset firefox; -changed my pc actually, installed firefox, got the error and reset firefox again;

Could anyone help me with this? Is this normal?

Hi! I was wondering why nearly every single page these days opens to the message :

"400 Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Apache Server at canvas.instructure.com Port 80"

Nearly every link I click on a website refuses to open! It has become impossible to do school work on this browser because I can't open any link on my school website, and nearly every website struggles to open except from google. I know the links work because I copy/paste them into Google Chrome and they open immediately. Truth be told I prefer Firefox and would much rather keep using this browser! I also can't find an update for Firefox so I believe my Browser is up to date (and I know my laptop is up to date and virus free). Is there a fix coming soon? Or a setting I can change to be able to open links? Classes start this week and I'm stuck!

Thanks for your help!

As shown in the image the tags field is missing from my bookmarks editor. Any idea how this could happen? Any options or about:config options I should check?

I've attached troubleshooting information. I'm on Arch Linux and I have two other Arch machines on the same Firefox version (Arch Linux Package) that do not exhibit this behavior.

I am unable to login to my Prescription provider's website (which I do every day). Problem started Sunday and still persists.

I am able to login using Chrome, so I know the website is working properly.

Help - I DO NOT want to use Chrome.

Not sure when it started but nearly every attempt to play Youtube videos results in the video freezing after about 1/2 second while audio continues, then the video jumps forward randomly before freezing again. Have reloaded, restarted, cleared history, cookies, etc, and nothing helps. Mean time Chrome plays the videos flawlessly. This is a recent problem with FF and needs fixing badly as it will just not go away.

Hello!

I recently got a new computer with Windows 11 freshly installed. I downloaded Firefox, went to take a screenshot, and the usual shortcut of Ctrl + Shift + S does not work. I can right click and Take a Screenshot, and I can use other Ctrl + Shift shortcuts, like Ctrl + Shift + T to reopen closed tabs. The only one that doesn't work is screenshots. I can also put Screenshots in my top row Toolbar and use it, just not the keyboard shortcut.

I refreshed Firefox, uninstalled and reinstalled Firefox, as well as checked the about:config extensions.screenshots.disabled preference. It has been set to false, so I have set it to true and false again hoping it would "reset" it but nothing. Thank you!

Using arch's latest version. I recently upgraded my firefox version to 117.0, and can't play any videos from different sources.

The image freezes and is in an eternal buffering state.

I tried downgrading to 116.0 and 115.0, and the issue persists, so it doesn't seem to be related to the latest Firefox version.

So far, I've confirmed the same issue in YouTube and Twitch.

On Twitch, the videos are super laggy. The image freezes, then moves to a different scene, freezes again, and then the same thing over and over.

On YouTube, it always shows as loading. If I try to move it to play a different time in the video, it works for half a second and then freezes again.

The issue still occurs if I try incognito mode, troubleshoot mode and refreshing Firefox. I already tried disabling hardware acceleration (https://support.mozilla.org/en-US/questions/1206076) and have no more ideas or options.

Thanks in advance!

From a security / QOL pov I'd like to disable an extension on some websites, and was wondering if there were any methods to do this?

I searched this question first through reddit and the support site and found similar questions with no updates asked between 4-6 years ago, wondering if there's been a method implemented yet or if it's still not possible.

Thanks!

This problem started yesterday and I cant seem to fix it where youtube is too wide for my screen without any indicator on the top of my screen saying that its zoomed in and I cant watch any videos fullscreen. This glitch isn't a problem on any other websites. I tried opening and closing the browser, I tried restarting my computer tried clearing my cache and cookies and I tried using different accounts but none of them seem to fix the problem!

Photo 1: What it looks like right now Photo 2: What it should look like (had to use private tab) Photo 3: What search looks like Photo 4: What search should look like Photo 5: I cant see any videos fullscreen

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else

The videos take a long time to play. I upgraded my system recently and was removing and reinstalling audio-related utilities with DNF.

I am trying to set up a Shopify page. It was working fine until today. The page is now redirecting me to the sign in page every time I attempt an action. Shopify support says that they were able to perform these actions on my account from their end. Also, I was able to complete the tasks from Microsoft Edge. Any suggestions.

Everything was working fine on Firefox up until a couple weeks ago when my searches started lagging.

What happens is - if I type a search into the main URL/search bar on the browser, it loads just fine. But if I type a 2nd search into a website search bar, such as on google.com, there is about a 12 second delay between me hitting enter and the page actually starting to load. The page freezes during this time and is unable to be interacted with. This issue does not happen in any other browsers outside of Firefox.

Things I've tried so far: Troubleshoot mode/safe mode, clearing cookies and cache, uninstalling and re-installing Firefox

Nothing has helped... wondering if this was caused by an update?

Few days ago, some of our clients and few (not all) internal PC are get stucked on a PR_CONNECT_RESET_ERROR on our website. Only on 117 windows version (118 developer version and 119 nightly seems ok). We tried to repair firefox, it works on 95% but we can't ask our client to do this. It works on Chrome & Edge.

We running out of ideas : - we only accept TLS 1.2 / 1.3 - checking CSP - Both IIS and Apache are not working - Firewall are not blocking

I have a list of clickable bookmarks that normally displays in the left side panel. It's currently missing. If I click on 'Other bookmarks' it appears to the right but is not pinned and doesn't seem pinnable. How do I get it back to displaying in the left side panel all the time as before? Clicking on 'Bookmarks Toolbar' or 'Bookmarks Menu' doesn't bring it up. I don't see any other options in the side panel nor do I see anything relevant under 'Bookmarks' in the top ribbon menu......? Many thanks and regards Ray

I use Firefox on a PC to access Facebook (website, not app). This week the Messenger/Chat feature stopped working. I click the icon and it opens but nothing appears in the box, it just hangs. There is an option to open in its own window, but that also is blank - no past messages, no contact names, no ability to start new message. When I log onto Facebook in Edge, Messenger works fine in Facebook.

I've tried everything I found on the internet for this issue - updated and refreshed Firefox, cleared history/cache/cookies/site data, uninstalled and reinstalled Messenger, refreshed Facebook to initial settings, used Firefox in troubleshooting mode, reset everything, turned off browser, turned off my computer, used shift key to reload tab - nothing has worked. There are some instructions about stuck cookies, but I didn't understand them so I didn't try that one thing. I've gone into every menu I can find to try to figure out this issue, which isn't the end of the world, but I would appreciate some other ideas for what is suddenly causing this. Because now I have to redo all of my settings and preferences and logins and the problem still isn't fixed.

I got a notice that Firefox (and Thunderbird) were updated this morning. Took me an HOUR to find out how to make the miniscule font in my inbox larger. So.. suddenly, new problem.

When I click the Firefox icon to launch the browser, and reopen my tabs, It opens for a millisecond, then closes faster than I can try to read if there is an error. When I click it AGAIN, all my tabs are GONE and I have to search for them manually, which is a royal pain.

Why is this happening? How can I stop it from happening? This is annoying as hell.

I'm having a problem with Win 11 that will likely require that I reinstall the OS. I decided to move most of the data in my User folder by right clicking and changing the drive from "C:" to "E:" in the Locations tab. Firefox was closed as a I did this, it worked fine, and then I restarted the PC. Upon opening Firefox none of the extensions are working and I'm not sure what to do.

In windows 10, I got used to opening a new window in FF and then a "tab" for the new window would open in the taskbar. I could then switch between windows by clicking on these tabs on the taskbar. In windows 11, I can click on the FF icon in the taskbar and open a new window, but a tab for that new window no longer appears on the taskbar. Instead of the previous tabs on the taskbar for each new/open window, there is nothing. I have tried the suggestion, found in another thread, to use about:config to change to false the setting browser.taskbar.previews.enable, but there was no difference. Does someone know another approach, or is this a windows 11 "feature"?

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop, 1 amd pc) both on newly installed windows 11 pro

what i've tried: safe mode, disabling hardware acceleration, disabling antivirus (kaspersky, without any browser plugins or safe browsing) , but the issue persists

here's the video: https://youtu.be/qMY-38z_TC0