Firefox Support Forum

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.

Used firefox for many years on all my computers using OS 7 and 10 but today when I clicked on firefox I got news feeds . I have been trying all day to remove them , I might also add that all others computers with my account on has also got the same news feeds on .

How do I remove them I even tried to restore my windows 10 desk top today to a early date but now that computer wont even boot up .

Will someone please tell me how to remover the news feeds .

Many Thanks

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like restore/maximise the window. I can still interact with the page itself, but whether using the mouse or keyboard shortcuts, changing, opening, or closing tabs, or even typing in the navigation bar, won't do anything until I resize the window again. I haven't been able to figure out any pattern to when this state triggers, but after it does, it doesn't clear up without closing and reopening the browser. I have recorded a video showing this behavior but I am unable to upload it here, and still images would not properly convey the issue.

I use ZoneAlarm Extreme Security NextGen and since its last auto update on 12 October 2023, using FaceBook to play Family Farm game causes Firefox to repeatedly crash.

Firefox 118.0.2 Windows 10 I cleared cache and cookies and since then when logging on to NatWest the "Remember Me" option will not work, I have to type in my customer number every time. I'm sure I had this problem a few years ago but cannot remember what fixed it. Tried contacting an agent of NatWest but their response was the expected "clear cache and try another browser" so no help at all. Probably a long shot but has anyone any idea what I am missing?

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by moving my mouse cursor to the top edge to scroll, it scrolls at a reasonable fast rate. The issue does not fix when I start in safe mode, or in private windows. The issue is exclusive to highlighting text and holding down to scroll. My scroll speed by clicking the scroll bar is normal, and so is using two fingers on my laptop (Asus Zenbook 14) to scroll down.

I don't encounter slow click and drag scrolling on google chrome.

the color layers have shifted during the playing of videos, mainly youtube. This started a couple of months ago. There is a green line on the bottom of the screen and a definite shift in the colors on everything.

Every time firefox has updated this year it prevents me from signing into my Navy federal credit union account. I get the following error message; Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/mfa.fcc" on this server.

Reference #18.82b3417.1697332724.50b30aec

I have had to turn off the ad blockers in the past and delete all the history including sign ins to get it to work again. This update I again went through all of that and also tried turning off every extension, turning off firefox tracking blocker and even reset the network setting to no proxy. Nothing works. Will I have to go back to using the google spyware browser just so I can do my banking? Or can this problem finally be fixed? If firefox worked with NFCU forten years prior without any difficulty I don't know why it cant be fixed.

My firefox browser freezes completely and stops PC from working. Current remedy is to use another browser having switched off and re-booted PC. Any thoughts as this has started happening frollowing update to version 118

I need to know how to stop the tool bar from popping down whenever my mouse hits the top of the screen in fullscreen with hide toolbars selected, no other browser I have used does this so I dont know if it is intentional but if it is please tell me how to make it go away, thank you.

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been using Firefox and Thunderbird for years and never new that it / they needed or came with an account. So I apparently have an account. Now what? What can or should I do with it? Paul Conaway [removed email]

How do I stop getting this translation pop-up Firefox puts on my screen? I do not want this service, and I do not want Firefox to be putting ANY pop-ups on my screen, to include to tell me there's a new version available. Firefox has become the pop-up problem.

I maintain the website for a small dog club and use Wordpress with plug-ins to provide page flipping through pdf files in a members only area of the site. The plug-in is D-flip. I have attached .jpg files made using the Fireshot extension both FF and Chrome browsers. I also saved the page as an .htm format file which when displayed does not appear the same as the original page.

After a windows update yesterday, when I started Firefox it didn't load my previous session as usual. Previously, I've been able to go to settings and restore the session, but there were no options for that and the relevant session wasn't shown in the recently closed tabs or windows, even though the history was intact. It loaded a new/blank window, and since then when I close and either re-open or try to restore a previous session, it only opens the tabs that I've opened today.

Firefox 118.0.2 (64-bit), Windows 10 PC.

Here are the steps I've taken:

1. Turned off the "Open previous windows and tabs" in the startup options to get access to the "restore previous session" option
2. Gone to the profile folder and copied, then removed the contents of the sessionstore-backups folder
3. Copied the relevant backup session file (looks like it has the tabs I need when I scan it) to my desktop and renamed it "sessionstore.jsonlz4"
4. Replaced the existing "sessionstore.jsonlz4" file in the root profile folder with the new one from my backups
5. Reopened Firefox

It still just loaded my tabs from today, and doesn't show the session I'm looking for in recently closed tabs or recently closed windows. When I go to about::sessionstore, it says it's having trouble getting my tabs and pages back, and there's no option to reload a session.

I checked my sessionCheckpoints file in my profile root folder, and it only had these values: {"profile-after-change":true,"final-ui-startup":true,"sessionstore-windows-restored":true}

I updated it to include these values and restarted again, but the result was identical: {"profile-after-change":true,"final-ui-startup":true,"sessionstore-windows-restored":true,"quit-application-granted":true,"quit-application":true,"sessionstore-final-state-write-complete":true,"profile-change-net-teardown":true,"profile-change-teardown":true,"profile-before-change":true}

When I open the sessionstore.jsonlz4 file in Notepad++ I can read it normally, and when I just double-click to open it in Firefox it appears to parse correctly in terms of both structure and data... the tab 0/entry 0/URL shows the URL of the first tab that I had open, tab 1/entry 0/URL shows the URL of the second tab, and so on. So it looks like the data is there, but I can't seem to force Firefox to load that.

Any suggestions for what I'm missing?

Hi, Websites in Word Press that have a video background do not work properly and do not play the video. In Chrome it's OK. Example: yaronimo.pl