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ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 5 months ago

Last reply by Wesley Branton 8 hours ago

Sync Not Working

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and a… (read more)

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and add Mcafee security.

I am now using this and have succesfully installed several programmes including Firefox.

I have been through this process many times, having bought my first laptop in 1991. for virtually all that time I have used Firefox and always synced successfully on many occassions.

So I never thought I would have a problem today but, no matter what I have tried. I have had no success.

Asked by gsehorton 4 days ago

Last reply by cor-el 4 days ago

Newest version of Firefox

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logg… (read more)

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logged in, it said i had to sync my laptop to another device for this to work. I don't have another device - no tablet, no smart phone, no other computer. How do i get all my old stuff back on this version of Firefox?

Asked by marymcmoo 5 days ago

Last reply by Seburo 5 days ago

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 5 months ago

Last reply by user347881 1 week ago

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 months ago

Last reply by Fabiano Castro Pereira 1 week ago

Old email account deleted to avoid scammers

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lo… (read more)

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lost all of my old bookmarks, and information from my old account.When I tried to recover the information you sent a conformation email to my old account , but it was returned to you so my account was locked. what can I do to recover the lost information?

Asked by ghua5150 1 week ago

Last reply by Kiki 1 week ago

firefox account can't login

My email was recycled and couldn't receive the verification code, which led to the inability to log in to my firefox account.What should I do? If I create a new firefox a… (read more)

My email was recycled and couldn't receive the verification code, which led to the inability to log in to my firefox account.What should I do? If I create a new firefox account,how can I relate to my old account?

Asked by pacteraITDC 1 week ago

Last reply by cor-el 1 week ago

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (read more)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 1 week ago

Last reply by FredMcD 1 week ago

Savefromnet youtube downloader

Just now,I am no longer able to download youtube videos with Firefox . I contacted Savefromnet,and they tell me you no longer support their coding?? Any info on this plea… (read more)

Just now,I am no longer able to download youtube videos with Firefox . I contacted Savefromnet,and they tell me you no longer support their coding?? Any info on this please. Uasing version 82.0

Asked by alcotecstar 2 weeks ago

Last reply by FredMcD 2 weeks ago

Synchronising issue

Hi, Could you please help me to find out how to synchronise everything especially, bookmark toolbar, when you will sign in with your is on another device. It shows that i… (read more)

Hi,

Could you please help me to find out how to synchronise everything especially, bookmark toolbar, when you will sign in with your is on another device. It shows that i have ticked all synch items but doesnt show any thing when I will sign in on another devices. However, on google chrome it automatically brings all your saved data.

Asked by Billy 2 weeks ago

Last reply by niqwithq 2 weeks ago

Problem with Sync: all bookmarks and passwords lost

I changed computer. I tried to sign in to my Firefox account but I forgot my password. I changed it, no problem. But once I logged in and tried to Sync, nothing was there… (read more)

I changed computer. I tried to sign in to my Firefox account but I forgot my password. I changed it, no problem. But once I logged in and tried to Sync, nothing was there, like it was a new account. I closed and tried again but same thing: no bookmark, nothing. I am on Windows 10. Do you guys know how I can recover all my information (bookmarks, passwords, etc)? Thank you,

Asked by valentin.morin 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Use one main Firefox PC for all other devices to sync to and not reinsert deleted bookmarks from other devices?

I would like to set my desktop as my main Firefox PC for all other devices to sync to and not reinsert deleted bookmarks from other devices? After synchronising my other … (read more)

I would like to set my desktop as my main Firefox PC for all other devices to sync to and not reinsert deleted bookmarks from other devices?

After synchronising my other devices, my main computer gets cluttered with bookmarks and passwords that I deleted or changed from the other devices that I synchronised.

Many thanks.

Asked by G. Zorbas 2 weeks ago

Last reply by FredMcD 2 weeks ago