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Locked out of account due to loss of 2FA and paying for Mozilla VPN

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: MagsMoz

Thomas
Thomas
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I feel quite silly after realising what I have done but recently I took my iPhone to have its battery replaced by Apple. Before doing this I erased everything on my phone which erased all of my 2FA items on Google Authenticator. I tried logging into Firefox and it requested the code found on the Authenticator app, which I no longer have. I should also mention I have stupidly since erased the backup of my phone thinking everything was working correctly. I am, however, still logged onto the Mozilla VPN app on MacOS, but cannot manage my account as it asks for the 2FA code.

I assume that there is no way to recover my account as I also did not keep my recovery codes (very dumb I know). However, I was wondering if there was at least a way to cancel my subscription so I can then make another account and pay for it seperately on that account.

I feel quite silly after realising what I have done but recently I took my iPhone to have its battery replaced by Apple. Before doing this I erased everything on my phone which erased all of my 2FA items on Google Authenticator. I tried logging into Firefox and it requested the code found on the Authenticator app, which I no longer have. I should also mention I have stupidly since erased the backup of my phone thinking everything was working correctly. I am, however, still logged onto the Mozilla VPN app on MacOS, but cannot manage my account as it asks for the 2FA code. I assume that there is no way to recover my account as I also did not keep my recovery codes (very dumb I know). However, I was wondering if there was at least a way to cancel my subscription so I can then make another account and pay for it seperately on that account.

すべての返信 (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there, thank you for posting on the forum!

That does indeed sound very tricky. I will send you a private message requesting your email address, so I can reach out to you directly. I think it will be best if we have a look at your profile and see what we can do. Please reply to my DM - thanks!