Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Change mozilla email for my VPN account

rnewshamsf
rnewshamsf
more options

I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc. So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST). I can not log into get this email. I can not access the service. There is NO contact information nor support for this product except these community boards (worst design ever?!) How do I get through this opaque process so I can get the service I paid for?

Semua Balasan (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,