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Thunderbird won't let me delete email

  • 3 válasz
  • 0 embernek van ilyen problémája
  • 13 megtekintés
  • Utolsó üzenet ettől: christ1

SweetRoad
SweetRoad
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Thunderbird recently stopped letting me delete emails. I have to close the program & re-open then I'm able to delete 1 or 2 emails. Then deleting no longer works. There is no error message. My operating system is Windows Vista Home Premium.

Thanks for any help!

Thunderbird recently stopped letting me delete emails. I have to close the program & re-open then I'm able to delete 1 or 2 emails. Then deleting no longer works. There is no error message. My operating system is Windows Vista Home Premium. Thanks for any help!

Összes válasz (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

SweetRoad
SweetRoad Kérdés tulajdonosa
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Norton v22.5.5.15

Thank you.

christ1
christ1
  • Top 25 Contributor
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Start Windows in safe mode with networking enabled. - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Then start Thunderbird, and try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

It's possible that your mail files are corrupted.

Depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup. So make sure to create one prior to doing anything else. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird