X
Érintse meg, ha az oldal mobil verziójára kíván váltani.

Támogatói fórum

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

I cannot seem to be able to upgrade from version 15 - and every coule weeks or so - that version just doesn't work at all and I have to reinstall - any help?

Beküldve

I am currently running version 15 on my home laptop - I have upgraded versions on my work pc and home desktop as well. For some unknown reason, this work. I have tried many, many times to upgrade different versions and non will install. I don't have any virus protection that would be interfering. Also, every so often this version suddenly stops working as well and I have to reinstall this one. I would appreciate any help you can give me. It will say something to the effect that "It can't read the configuration file"

This is completely frustrating. I work with computers on a daily basis and know how to install and upgrade software, etc. so this is most irritating.

Thanks in advance for your help.

Karen Bohme

I am currently running version 15 on my home laptop - I have upgraded versions on my work pc and home desktop as well. For some unknown reason, this work. I have tried many, many times to upgrade different versions and non will install. I don't have any virus protection that would be interfering. Also, every so often this version suddenly stops working as well and I have to reinstall this one. I would appreciate any help you can give me. It will say something to the effect that "It can't read the configuration file" This is completely frustrating. I work with computers on a daily basis and know how to install and upgrade software, etc. so this is most irritating. Thanks in advance for your help. Karen Bohme

További rendszeradatok

Telepített bővítmények

  • Shockwave Flash 17.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.40416.0
  • ActiveTouch General Plugin Container Version 105
  • Shockwave Flash 11.7 r700
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Alkalmazás

  • Felhasználói ügynök: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

További információk

the-edmeister
  • Top 10 Contributor
  • Moderator
5375 megoldás 39891 válasz

Download the full installer from here and install it over that old version. https://www.mozilla.org/en-US/firefox/all/

Download the full installer from here and install it over that old version. https://www.mozilla.org/en-US/firefox/all/

Kérdés tulajdonosa

Tied the suggestion and got the same error message.

Tied the suggestion and got the same error message.
cor-el
  • Top 10 Contributor
  • Moderator
16997 megoldás 153485 válasz

You need to delete the Firefox program folder.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


You need to delete the Firefox program folder. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is <b>important</b> to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall