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How to capture incoming emails?

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I have registered to use a CRM and have linked it to my Thunderbird email account. If i send any emails to a registered contact in the CRM, the sent email appears in the CRM. But the opposite doesn't work. If a registered contact emails me, it does not show up in my email. How can i fix this.

I have registered to use a CRM and have linked it to my Thunderbird email account. If i send any emails to a registered contact in the CRM, the sent email appears in the CRM. But the opposite doesn't work. If a registered contact emails me, it does not show up in my email. How can i fix this.