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Can't access account because I didn't enter password

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर MagsMoz

mannixprhealy
mannixprhealy
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Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

All Replies (2)

mannixprhealy
mannixprhealy प्रश्नकर्ता
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To be clear, I made this second account to ask this question.

MagsMoz
MagsMoz
  • Moderator
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Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

Can you please send me a private message with your email address that you have signed up with and an email address I can reach out to you? Thanks!