Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla VPN Keeps Closing And Asking For Sign In After The Latest Update

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 9 views
  • के द्वारा अंतिम प्रतियुतर tihmata

MARCUS
MARCUS
more options

Why does Mozilla VPN keep closing and asking for Sign In again after latest updates and can I get a refund for this month?

Why does Mozilla VPN keep closing and asking for Sign In again after latest updates and can I get a refund for this month?

All Replies (2)

MagsMoz
MagsMoz
  • Moderator
more options

Hi there,

Unfortunately we had a problem regarding this after our last update, we apologize for the inconvenience!

Try logging out of the Mozilla VPN (you can do this by clicking on the gear icon in the top right corner of the app. Then scroll down to "Logout"), uninstall the app, download the VPN again, and follow the steps to install it. Logging out is an important part of the process, as it deletes some files that would otherwise not be eliminated.

If you still having an issue or wish a refund, please reach out to us directly via Mozilla VPN so we can assist you further.

Thanks!

tihmata
tihmata
more options

I just had the same problem. Mozilla VPN kept saying it needs to be updated and when I tried to do it, it wasn't able. After several attempts I gave up and had a look on that forum. No need to reinstall the app, just go to Control Panel-Uninstall Programs, find Mozilla VPN there and do Repair. Problem solved.