פורום התמיכה של Firefox

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

I am using Firefox 115.3 on Debian 12.1. I have numerous tasks which require the use of my web browser and have allocated a different virtual desktop for each. This means that my browser session typically has several dozen tabs open in numerous windows at one time. Under normal circumstances, this works just fine (and is a testament to the engineering that has gone into this browser).

My issue is that Firefox renders my machine virtually unusable for a few minutes each time I restart my desktop session due to focus stealing. When I open the browser, several dozen windows pop up (as expected) and relocate to their correct virtual desktops (as expected); however, as the windows begin to load, the most recently active Firefox window steals focus repeatedly. If I am, for instance, in the process of typing my password into my desktop e-mail client, a Firefox window may steal focus from the password dialog. In practice, this focus steal happens once every few seconds for several minutes.

I would prefer that Firefox would not steal focus while restoring a session. Does anyone have any suggestions for correcting this issue?

System:

Windows 10 pro 22h2 19045.3516

Intel i5-10200h with UHD 620

Driver 31.0.101.2125

Firefox ESR 115.3.0

When watching streams in firefox, I noticed that overall iGPU load is very high, up to 70%, a lot higher than watching 1080p movie with dedicated player.

I found that the firefox actually only shares 10~20 iGPU load, the rest are from DWM, which load is up to 40% sometimes.

Also found if I switch from the tab with streaming page to another normal webpage, DWM immediately drops its usage to about 2%, firefox still uses some load as it's still decoding. DWM usage rises if I switch back.

I tried force firefox to use nvidia dGPU, firefox does use nvidia card to decode, but the DWM problem said above still apply.

See attatched image as prove.

Cross reference to intel community thread: https://community.intel.com/t5/Graphics/High-iGPU-load-when-watching-streams-in-firefox/m-p/1528571#M123027

Whenever I launch Firefox, I get the error message "Firefox couldn't update automatically. Download the new version - you won't lose saved information or customisations." I download and install the .dmg for the new update, but I still get this error message whenever I launch Firefox. I used to be able to have updates installed automatically without requiring to manually download each Firefox version. Could someone please assist? Details below:

Firefox version: 117.0.1 (64-bit) MacOD: Ventura 13.5.2

Many thanks :-)

115.3.1 esr automatically downloaded and installed and it disfigured 102.5.0 to the point that there was not an address bar, menu bar and only part of the tabs because I am using userChrome.css that I have used for years - is there a fix?

Hi all,

I noticed a kinda strange behaviour on one of my devices with FF install. On a sigle host (Windows 10, FF v. 118.01 but the issue was present also on previous versions) after every automatic FF update history, cache, cookies and accesses are cleared, which force me to login in again everywhere; also some extensions are affected (Bitwarden). This behaviour is manifesting only on a single device of mine, on every other after FF update accesses etc. are kept. I tried to look around in settings but I didn't find anything related. Have somebody experienced the same problem? Is there any settings (maybe properties under about:config) that can change this behaviour?

Thanks

Watching videos on Twitter/X doesn't seem to work too well on Firefox. I don't have an account, but I sometimes have to watch a clip on the site. The problem is that you cannot skip the video i.e. you cannot move the dot that shows where you are on the video; you have to watch it from the start, till the end. You cannot also change the volume, apart from clicking on the "mute", so technically here you have the options of full sound and no sound. Twitter has always worked perfectly on the Microsoft Edge that came with the Windows on this desktop PC (bought in fall 2020).

I use the NVDA screen reader to read aloud the contents of applications on my computer.

If I open a PDF in Adobe Acrobat, the screen reader will read aloud the content of the alt text associated with each image. When I open the same PDF in Firefox, however, the screen reader is evidently unable to recognise the presence of alt text; therefore it remains silent when it reaches an image - it's as if there's no alt text to be read.

Can you please clarify: is there a way for me to configure Firefox (either in the settings or in about:config) so that alt text in PDFs will be recognised by screen readers?

Right click on any link in Facebook asks for me to shutdown Firefox to open a new page. What is causing this? The same thing happens if I am in Thunderbird or Betterbird. It's OK to open a new tab but not restart Firefox.

Hi

When you highlight a line or something you want to search, once you highlight and copy it. After you do, byou can go in and delete what you just copied and searched for. Problem I'm having, is that it deletes from the area that saves them, but if you go to the search bar, it is still available there, even though I had deleted it.

Please look into this

Thank you

I'd really like Firefox to use my X selection buffer, or, if that's not possible then stop supporting shift+insert because the inconsistency is jarring.

In a terminal I highlight then use shift+insert to paste, but when use shift+insert in Firefox it pastes my copy buffer rather than my selection buffer. So I copy something from the web, then use shift+insert in my terminal because I'm used to that now, and I paste the wrong thing in. And I highlight something in my terminal, switch to Firefox and use shift+insert to paste it, and it pastes the last thing I ctrl+c'd.

If shift+insert did nothing in Firefox then I'd get used to it, but the switching back and forth is something I stub my toe on every day. Does nobody else feel this pain? Please fix it!

Many bugs and crashes with Firefox

1. 1 Not able to install an automatic update, via the Menu Help --> About Firefox (or Thunderbird). This bug / problems sits already inside the earlier versions of Firefox and Thunderbird.

• A No new version is shown.
• B Firefox (or Thunderbird) tries to download / install this update, bug become someway corrupted and also stuck in this process.
• C Firefox (or Thunderbird) says to apply the update you must restart the program. After Firefox (or Thunderbird) was restarted, the program keeps trying installing or downloading this same or another update. I see a spinning circle only, no progress bar. Waiting, trying again later or another restart from Firefox (or Thunderbird) does nothing.

Only way to update Firefox is via https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Which always shows the wrong language. Only way to update Thunderbird is via https://www.thunderbird.net/en-US/thunderbird/all/#product-desktop-release Here, I can click on letter from my language and download the setup package. After this update installation was done, the Help --> About (program name) window show the program is last version. But not seems not always the last version, like version x.x.01 to x.x.02, then tries to install this newer small version and gets stuck in the same loop or corruption.

• D You must use the setup package, because the installer doesn't work, likes to abort the installation and shows error messages about something gone wrong. Installer package is incomplete or damaged, not for current version and Windows.
• E For last newer versions, they seems not working anymore directly. The program can be restarted once or few times before it seems working. Until other bugs appear.
• F Always adding a new and faulty shortcut, but I have already a working shortcut on my Desktop. Icon hasn't logo from Firefox or Thunderbird, but the setup icon.
• G Sometimes you cannot start Firefox or Thunderbird, due the update did something wrong.

Missing file(s) and/or some strange error message after I clicked on the shortcut from the program. Another run from this "update" setup is needed. Remove a or all "Firefox.exe" from the Taskmanager list.

• H Bug that stops add-ones working. This can be happen due the general function / thing for add-ones inside Firefox crashes, become bugged or corrupted. 1 add-one or more add-ones take the others and stop working, become bugged or corrupted. Add-ones will forget things, their work / functions or do it halfway. Has something to do with the installation and/or data from add-ones. They seems to not having support or do anything about their problems.

1. 2 Random many crashes without any useful (error) messages, can be with closing the program itself.

Already from earlier versions of Firefox. And also Thunderbird too. This bug seems to sit deep inside the programs. I should be to use Firefox, Thunderbird, Notepad together, with having a some folders open. Switching between them can be annoying slow. Takes longer time be before responding. I'm seeing empty white or black windows. Only last selected section is visible, has the text and smaller pictures. I can have Firefox and Thunderbird left open for hours and later finding one or both programs are closed by itself. No reason, no permission given to do that. Add a new tab or click on a current site, there is no (fast) respond. Same for buttons, filters and filling in forms on a site. One program can pull the other program in closing to when the one is crashing. Also Windows will show several error messages about programs are using to much memory and must be closed. If this has programs listed, then Firefox seems to appear most here of the programs I'm using.

Updating doesn't fix anything Using the safe mode and new profiles are no long time solutions, every time anything is gone or nog working better.

It seems you must have 2 profiles running at same time when you want read something and not switching back between every minute or so. If 1 is near crashing, you have still the other one running.

1. 3 Why I'm seeing 20x to 72x a Firefox.exe in my Taskmanager? They takes a lot of memory, showing different sizes. I started Firefox once. This is not needed.

1. 4 Some sites seems to not work in Firefox or takes longer time.

Same for responding on clicking, using filters, buttons and sending forms. Clicking on those (annoying) accept (popup) windows. Unable to login or confirm an (security) action like this with a word or number given via e-mail. Might be something for the site. When you need to use Private Browsing for this.

1. 5 Icons from installed add-ones don't appear in main bar, at right side. How to use them? Before they did.

1. 6 Site using third party host sites are slow and mostly don't work. Connection errors.

"Seems fine here, but something with you". Refresh page doesn't fix it. Wait and try again later, how long? Firefox should block these sites.

1. 7 After updating to Firefox version 115.0.2 and continue my last session, there are appear several new bugs.

• A I cannot longer visit sites. Even earlier visited sites don't load. Firefox keeps stuck in loading or receiving site info data. Sites don't appear, just an empty (white) page. Also about:support doesn't work. Strangely, I can visit Google.com but not open any site from there. I tried Private Browsing, so no add-one can do something with this.

I had Firefox running for some hours, these sites are still stuck in "loading" or something else.

• B Right click to open a site or page in a new tab doesn't longer work. Right click menu appears, but action will not be done. Which can be strange at top, missing or changed items.

• C Same to copy line of text or picture, action isn't longer "remembered".

Now, I created again a new profile and again this doesn't fix them. Even more bugs and stranger. Again lost everything, settings, sites, installing dictionaries and add-ones. Stupid.

• C1 I can visit websites, but with some strange things, not always working fine.

That makes it to post my problems here.

• C2 Cannot longer type keywords in the addressbar and after pressing Enter, you should visit Google with search results. Firefox thinks the given keyword is a not existing website.

In Settings (via about:preferences#search), there are no search engines (Google, Wikipedia, ect) in the list, who should be there by default. Also there's no default search engine selected, the list therefor is small and empty.

• C3 Yet visited near 10 sites, who I cannot visit any of the sites with my other long time using profile. Then Firefox crashed by random, white empty window. Windows adds not responding at end of the program's title bar. I could restart Firefox after that, get the "continue after a crash" tab and revisit any of these sites in their opened tabs.

• C4 A site keeps saying cookies are disabled / denied, while minimal are accepted when some of that stupid (popup) windows did show. This means: Some stupid messages don't disappear after clicking "OK", the "X" or close buttons / links. Site might not work fine or on some parts. Something can follow you browsing through the site. Not able to visit that site or part.

• C5 A site keeps saying there is an ad-blocker installed, but there is no add-one like that installed. This means: Stupid messages like these keep appearing; site cannot work fine; you cannot visit the site due some invisible wall or blocking thing. Some can follow you browsing through the site. This is very annoying.

• C6 With one profile I cannot longer open sites who worked before. Keeps loading, shows URL in addressbar and on the tab.

And the about: .... pages. While with a new profile I can visit those sites, but right click menu is bugged.

• Cannot open site or page in new tab. Only on Google based sites are working for unknown reasons, but not YouTube.
• Missing items or I can see more gray things and lines.
• Cannot copy selected text. Stil having old or wrong text.
• Cannot Search with Google, this option is missing.
• Cannot see the source code from the page, due action is not happen.
• On sites that are working you can only read that current content. Can open links in new tabs, but their pages are empty / white, keep loading forever.
• A few sites don't load and still giving a empty page. Loading takes longer then needed. For same site.
• Use Google by typing the keyword in the addressbar doesn't visit Google site, but Firefox thinks the site doesn't exist, is wrong typed. You must go to Google.com and typing the keyword in the textbox here.
• If a site worked first, then later it cannot working longer, keeps stuck in loading and showing a empty white page / tab.
• Login for some sites is not longer possible, email send with security word or number doesn't appear. I can send myself a test e-mail to this e-mail address. Waited the time enough and made a new attempt, still the same.

Windows PC. Firefox version 117.0 x64. Via Help --> About Firefox, because about:support doesn't show the version and build.

Hello,

In Firefox on macOS 13 Ventura, links clicked in Google Sheets docs.google.com/spreadsheets/ or in web.telegram.org open in a new window instead of in a new tab :(

If you have any idea why (in Firefox on Windows 11 I don't have this issue :)

Thanks a lot!

Hi,

I need Proxy settings to use some of the company's applications. Until yesterday, I was able to set them and change them at will. Today, the browser disabled this ability, so I can't use some applications. The fields are grayed out and I can't change them (screen attached). What could be the problem and how to change it as soon as possible? I am not familiar with technical issues, so please give me very simple answers that I will understand and take as little time as possible.

You know how you can type a URL and then Ctr+Enter and FF autopopulates the .com? Well years ago "Shift+Enter" autopopulated ".net" and "Ctrl+Shift+Enter" autopopulated ".org".

I really liked that feature. I know a lot of people don't, or don't see its point; that's not important.

About three years ago, I added UserChrome.js and enable-UserChrome.js , which acomplished the two autopuopulating tasks quite nicely.

Until about four weeks ago. I don't know if an FF update stopped reading those two .js files, or if there's a conflict somewhere else, or what. I don't know where to begin - other than posting here for help.

Thanks in advance!

• UserChrome.js is in the subdirectory: C:\Users\[ME]\AppData\Roaming\Mozilla\Firefox\Profiles\gaydtewj.default-release-1
• enable-UserChrome.js is in C:\Program Files\Internet Shenanigans\Mozilla Firefox\defaults\pref (firefox.exe is in C:\Program Files\Internet Shenanigans\Mozilla Firefox )

When searching queries, this error will come up; however, when searching full length URLs it works and sends me directly to the website. I've looked through the Q/As and they all recommend clearing cache/cookies and messing with the history settings to resolve the problem. However, after doing all that and messing with other settings I cannot seem to understand why this started to happen.

When in private browsing mode it works fine and I can ask whatever and I receive all the possible websites to click on. It's just on normal browsing that I receive the error message. Am I going to need to just uninstall Firefox and reinstall to fix this? Or maybe there's something else I can try out. Thanks!

Error in Question: The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

Hi,

I'm on Arch Linux and use uinput to create key events. It works reliably for >12months in all applications and under all circumstances except in Firefox where some key events are skipped non-deterministically. My test case is:

in a text field, emit `<ctrl down>a<ctrl up>123456789987654321<left>...<left>` with 9 times `<left>`. Sometimes a 9 is missing and sometimes the cursor is further to the right than expected.

This happens every 8th try or so, which is too frequent to not break the user experience.

What I have tried: - multiple PCs (2 with this issue and 1 without) - Troubleshoot Mode - `window.onkeydown=(e)=>console.log(e)` (events are missing)

Since I've only ever seen repeated characters/keys disappear and never when writing manually, I would guess there is some kind of event cleanup algorithm kicking in. (the events are emitted without any delays)

I would really like to fix this issue because Firefox is my favorite browser. Any idea how to track it down?

Maybe related: https://support.mozilla.org/en-US/questions/1363234