Firefox Community Forum

Hi,

Yesterday I opened Firefox and found that it had completed a factory reset (without asking me) and I have lost all of my data and settings, particularly from plugins (Simple Tab Groups for example). I have a folder called Old Firefox Data on my desktop, and I have copied the files into the profiles folder from about:support, but I have still lost all my settings.

This is extremely frustrating and will take a lot of time to get everything back to how it was. Please let me know how to restore to my old state.

I regularly use a website which intercepts command-option-up and command-option-down for its own navigation. This is a central part of my workflow with this website, and without it it becomes completely unusable.

After updating to Firefox 140.0.4, these shortcuts are now used by the browser to switch tabs. I have not found any way to configure this. Am I missing some obscure way to do this or is this just impossible?

I imagine this change was made to support vertical tabs, but I'm not using those, so the command-option-left and command-option-right shortcuts make more sense for my horizontal setup. (I don't use those shortcuts either, though- I use ctrl-tab and ctrl-shift-tab!)

Hi! I recently lost my old laptop and I'm trying to setup my new laptop without a backup. I was logged into my mozilla account on my old browser before I lost it, but I'm not seeing any of my old tabs, bookmarks, and extensions from my old browser syncing to my new browser. Is there anything I can do to retrieve this data without having access to my old laptop? Thank to anyone who can help!

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Hey, Please my metamask is no longer opening over the past few days, its just showing the loading icon in an infinite looping continues and never stops and never opens. Attached the pics for the infinite loop below:

good morning Macbook pro mid 2012 Catalina 10.15.7 8 GB 1600 MHz DDR3

can i run mozill VPN  ? i get "installation failed" message upon loading installer. thanks for help jb

I can't remember my Firefox log in ID and password and I need to sign in. At the sign in window for Firefox there is not option to click on "forgot password" or "forgot User ID" . Does any one know how to recover that information?

all bookmarks have disappeared along with my passwords. how do I get them back? previous answers haven't helped. before that, I would have trouble playing video and audio together, if I turned the audio off the video would work then when I turned the audio back on the video stopped. I am about ready to delete Firefox and use another browser.

hello,

i attempted to update my Firefox this morning and the app froze and refused to reopen after multiple attempts. i decided to throw the app away and re-download firefox on my desktop, but now have no access to my bookmarks, open tabs (history) and passwords. please assist!

I want to set firefox to use noai.duckduckgo as my default search engine so I can continue to type queries in the address bar. How can i change the settings to include noai.ddg as a default option?

A few days ago, my Firefox installation stopped auto-completing my URLs. I didn't think much of it. But I tried looking up my history and bookmarks today, and they're both gone. History won't update, and I can't add new bookmarks. In-page autocomplete still works.

My Firefox version is 140.0.2 for MacOS on an M1 Mac Mini. I'd recently update my computer's operating system before I noticed the issue, and I had to do a hard power-down a day or two afterward. I do not know if the issue began before or after the hard shutdown.

Ever since the most recent firefox update, my screensaver doesn't appear after laptop has been idle. According to the Mac Activity monitor, Firefox is blocking it. I've tried quitting Firefox and restarting, and also restarting laptop, but no solution.

HI,

I updated recently the Firefox installation on my Mac to 139.0.1. I noticed that I can no longer print from certain websites using Firefox. One example is from Alaskair, where I tried to print a ticket and it was just sitting there trying. I had no problem printing the same with Safari.

Is this a known problem? Any suggestion (other than just give up on Firefox and use Safari) for what to do about this?

Every time I update Firefox, new bugs cause annoying problems. That's why I usually not updating for a long time.

Thanks.

I tried to log in to NextDoor, which was supposed to send by email a 6-digit login code for me to enter. I tried at least twice, and no code was received. I'm using Firefox 128.12.0esr on a Mac running Catalina 10.15.7. Logging in to NextDoor from a Brave browser worked just fine, including getting the code by email. How to I fix this?

I have recently changed my browser to firefox and I have noticed that sometimes, when I have multiples tabs opened, it happens that, when i click in a tab, it instantly opens a new window with that same tab. I know that is a way of doing that on puorpose, but it happens to me against my will A LOT OF TIMES, which has been annoiyng me a lot. I asked AI and it thinks it may be a malware but it doesn't seem so. I have looked up on settings and there's nothing about it. What should i do? Has someone been through something similar?