When I use the back button to return to Google after clicking on a search result, the page of results is blank. How can I fix this?
I'm using Firefox on a Windows platform at work. When I try to return to the search results, only the blank Google search box appears. This doesn't happen when I use Firefox on my MacBook .
I've had the problem for at least six months. I'm getting tired of re-entering searches. When I think of it, I use the search box in the ribbon along the top of the browser--then I don't lose the search results. But I'd like to be able to use the box on the Google home page without losing search results.
Thanks for your help.
כל התגובות (7)
hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Interesting. I did a refresh and it kept happening. Then I launched firefox in safe mode as you suggest and it stopped happening. When I leave safe mode, it happens again. How can I find out which add-on is causing this?
could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
If it works in Safe Mode and in normal mode with all extensions ("3-bar" menu button or Tools > Add-ons > Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via *"3-bar" menu button > Exit (Power button)
- Windows: File > Exit
- Mac: Firefox > Quit Firefox
- Linux: File > Quit
Replying to philipp: Application Basics
Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com
Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension.15@web2pdf.adobedotcom
Graphics
Adapter Description: Intel(R) HD Graphics 4600 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0412 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 8-4-2015 Driver Version: 10.18.14.4264 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: https://www.google.com// browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.drawInTitlebar: false browser.urlbar.suggest.searches: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0412 gfx.crash-guard.d3d11layers.driverVersion: 10.18.14.4264 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1463600664 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1463600664 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1463600661 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1463602708 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1463602708
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSMIME Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSSL Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSUTIL Expected minimum version: 3.22.3 Version in use: 3.22.3
Experimental Features
Replying to cor-el: It worked in safe mode but it doesn't work in normal mode. Only one extension appears on the list under Tools > Add-ons > Extensions (Adobe Acrobat), and that's disabled. But the list I posted above shows three more, so maybe they're still working in the background somewhere? I'm not sure what to try next.
I still have the problem. Is there something I can do to fix it? I don't want to switch browsers.