חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 תגובה
  • 1 has this problem
  • 7 views
  • תגובה אחרונה מאת cor-el

more options

Hello

from last few weeks I am facing difficulties with firefox. Its gets hanged after a while on regular basis, rather on each cases. When it crashed or hanged, then tries to remove from task manager, even then also its not getting away.

I am here submitting the last crash details.. so you might be be able to guide me...

--- AdapterDeviceID: 0x29c2 AdapterDriverVersion: 6.14.10.4926 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: %7Bd9babd10-47de-11df-9879-0800200c9a67%7D:1.11,%7B7d575baa-b543-11dc-8314-0800200c9a66%7D:3.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1,firebug%40software.joehewitt.com:2.0.9,jid0-SnuIiIyRmNnMhukLu6VK8DQkq12%40jetpack:0.1.0.3 AvailablePageFile: 8700338176 AvailablePhysicalMemory: 1459085312 AvailableVirtualMemory: 1479487488 BIOS_Manufacturer: Intel Corp. BlockedDllList: BreakpadReserveAddress: 58982400 BreakpadReserveSize: 67108864 BuildID: 20150513174244 CrashTime: 1432579670 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1431785687 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 29c28086, AdapterDriverVersion: 6.14.10.4926

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 45800 ShutdownProgress: quit-application StartupTime: 1432576758 SystemMemoryUsePercentage: 54 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10428887040 TotalPhysicalMemory: 3208421376 TotalVirtualMemory: 2147352576 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F036F53F-68BE-41C3-BF68-3652FFC1FA60}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F036F53F-68BE-41C3-BF68-3652FFC1FA60}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{932EA89F-055D-49CD-AF1D-CD7B1DAD4F8B}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{932EA89F-055D-49CD-AF1D-CD7B1DAD4F8B}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{06EB0E8B-A855-413A-86CF-DD4FD18E4A9F}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{06EB0E8B-A855-413A-86CF-DD4FD18E4A9F}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AC30616-3DED-4747-AD14-C43F38D97B05}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AC30616-3DED-4747-AD14-C43F38D97B05}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.


best regards Sougata Das Kolkata, India

edit: removed personal information for your protection. (philipp)

Hello from last few weeks I am facing difficulties with firefox. Its gets hanged after a while on regular basis, rather on each cases. When it crashed or hanged, then tries to remove from task manager, even then also its not getting away. I am here submitting the last crash details.. so you might be be able to guide me... --- AdapterDeviceID: 0x29c2 AdapterDriverVersion: 6.14.10.4926 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: %7Bd9babd10-47de-11df-9879-0800200c9a67%7D:1.11,%7B7d575baa-b543-11dc-8314-0800200c9a66%7D:3.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1,firebug%40software.joehewitt.com:2.0.9,jid0-SnuIiIyRmNnMhukLu6VK8DQkq12%40jetpack:0.1.0.3 AvailablePageFile: 8700338176 AvailablePhysicalMemory: 1459085312 AvailableVirtualMemory: 1479487488 BIOS_Manufacturer: Intel Corp. BlockedDllList: BreakpadReserveAddress: 58982400 BreakpadReserveSize: 67108864 BuildID: 20150513174244 CrashTime: 1432579670 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1431785687 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 29c28086, AdapterDriverVersion: 6.14.10.4926 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 45800 ShutdownProgress: quit-application StartupTime: 1432576758 SystemMemoryUsePercentage: 54 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10428887040 TotalPhysicalMemory: 3208421376 TotalVirtualMemory: 2147352576 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F036F53F-68BE-41C3-BF68-3652FFC1FA60}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F036F53F-68BE-41C3-BF68-3652FFC1FA60}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{932EA89F-055D-49CD-AF1D-CD7B1DAD4F8B}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{932EA89F-055D-49CD-AF1D-CD7B1DAD4F8B}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{06EB0E8B-A855-413A-86CF-DD4FD18E4A9F}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{06EB0E8B-A855-413A-86CF-DD4FD18E4A9F}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AC30616-3DED-4747-AD14-C43F38D97B05}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AC30616-3DED-4747-AD14-C43F38D97B05}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed. ------------- best regards Sougata Das Kolkata, India <sub>edit: removed personal information for your protection. (philipp)</sub>

השתנתה ב־ על־ידי philipp

כל התגובות (1)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: