hello on win 8.1 tablet
I just received the promotion about Hello and tried to connect to my wife who is using Firefox 36 on her Winbook 10.1 tablet which runs full Win 8.1 (NOT RT). She said that the Hello screen comes up and there was a notice that said Firefox requests access to your mic and camera,which she approved. But she says that it has just stopped there.
I'm sorry that without seeing her tablet, I can't offer any other clues. She runs Avast just like I do and it didn't stop me, plus she hasn't mentioned any warnings on her end.
Any idea what has happened?
I just received the promotion about Hello and tried to connect to my wife who is using Firefox 36 on her Winbook 10.1 tablet which runs full Win 8.1 (NOT RT). She said that the Hello screen comes up and there was a notice that said Firefox requests access to your mic and camera,which she approved. But she says that it has just stopped there.
I'm sorry that without seeing her tablet, I can't offer any other clues. She runs Avast just like I do and it didn't stop me, plus she hasn't mentioned any warnings on her end.
Any idea what has happened?
כל התגובות (1)
Actually since Windows 10 is relatively new, this might be an issue that would need to be filed in bugzilla.mozilla.com.
- Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls?
- In order to investigate if something went wrong we will need to collect more information: Open up about:webrtc in the url, start a conversation with a new link. Click on "start debug mode" and "start AEC logging" try to connect in the url, wait for the error then click on connection log. Use pastebin.mozilla.org to share the logs.