חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my firefox is up to date but sometimes reloads the tab i'm on and says it is out of date and to update it but when i check the website it says it's up to date

  • 4 תגובות
  • 4 have this problem
  • 4 views
  • תגובה אחרונה מאת cor-el

more options

says it is out of date when it says it's up to date on the website

says it is out of date when it says it's up to date on the website

פתרון נבחר

If you get a pop-up message asking to update Firefox or plugins then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 👍 1

כל התגובות (4)

more options

Does this message only appear on the "old" Firefox start page?

http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official

Once Firefox 4 was released, that page was no longer updated and it does not check your version dynamically.

If the message appears in a pop-up or in an ad on other pages, they may be inducements to install malware. You should check that you do not have any add-ons causing this problem. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. I suggest disabling everything unknown or nonessential to see whether that helps reduce the messages.

more options

no nothing like that it's just that if i'm doing something and it refreshes the page it says the browser is out of date and wants me to update it but i don't need to

more options

Suspicious. Definitely check the add-ons, and consider some supplemental security scans. This support article lists free tools other Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.

more options

פתרון נבחר

If you get a pop-up message asking to update Firefox or plugins then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: