SWF media uses the Flash plugin. I don't know what EPCF is.

Could you confirm that Flash is enabled on that page? You can either click the "Lego"-like icon on the toolbar, or check to make sure that Flash is allowed to run on all sites by changing the general setting on the Add-ons page. Either:

• Ctrl+Shift+a
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and if necessary change to "Always Activate". Then reload the problem page.

If that doesn't help, could you try the usual:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

• right-click and choose View Page Info > Security > "View Cookies"
• Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

If the problem persists, I wonder whether your bank's tech support knows what is going on. A brief web search didn't point to an immediate answer.

Google search for SWF-to-EPCF Bridge Looks like a SAP plugin. Couldn't find any detailed answers for users.

Thanks for the info! - User doesn't want changes until Thursday - so I will try it then.