Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot open e-mail in Hotmail through Firefox. I have Vista installed on the pc and Windows 7 on the laptop, but neither can access any features in Hotmail.

  • 2 replies
  • 7 have this problem
  • 6 views
  • Last reply by jeff.W

more options

Cannot open e-mail in Hotmail through Firefox. I have Vista installed on the pc and Windows 7 on the laptop, but neither can access any features in Hotmail. I have tried clearing the cache and restarting Firefox, but I still can't use Hotmail.

No such problem when I go through Internet Explorer.

Cannot open e-mail in Hotmail through Firefox. I have Vista installed on the pc and Windows 7 on the laptop, but neither can access any features in Hotmail. I have tried clearing the cache and restarting Firefox, but I still can't use Hotmail. No such problem when I go through Internet Explorer.

Chosen solution

hello, there are reports that the foxit pdf plugin is causing this issue. you might want to disable this plugin in firefox > addons > plugin until foxit offers a fix/update for its plugin.

Read this answer in context 👍 5

All Replies (2)

more options

Chosen Solution

hello, there are reports that the foxit pdf plugin is causing this issue. you might want to disable this plugin in firefox > addons > plugin until foxit offers a fix/update for its plugin.

more options

That worked. Thanks for your help. Much appreciated.