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I cannot move my profile to a new computer

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  • 1 has this problem
  • Last reply by cor-el

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I am trying to assist someone to move her profile to a new computer. Old system is Windows XP. New system is Windows 7. Same version of Firefox. I think I have followed the step-by-step instructions for how to back up and restore a profile in order to move it, but when Firefox is opened her history and bookmarks are not available. Even when I try moving just individual files from one profile to another, that seems to have no effect. I would appreciate any suggestions for how to successfully migrate a Firefox profile from Windows XP to Windows 7.

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Make sure that you are in the correct location:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Which files did yo move and from which location to which location?

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