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Every time I try to print FF 4.0 crashes, sign. @0x0 | DLBKUI5C.DLL@0x7040, Dell printer A920.

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Every time I try to print FF 4.0 crashes, signature @0x0 | DLBKUI5C.DLL@0x7040, Dell printer A920. It happens when I push the Properties button for the third time. The PC is a 7 year old Dell but everything else works fine still.

Every time I try to print FF 4.0 crashes, signature @0x0 | DLBKUI5C.DLL@0x7040, Dell printer A920. It happens when I push the Properties button for the third time. The PC is a 7 year old Dell but everything else works fine still.

All Replies (13)

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This article is often recommended for troubleshooting problems with printing in Firefox:

http://kb.mozillazine.org/Problems_printing_web_pages

Any luck?

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jscher Thanks for the quick reply, but the only item there that's relevant is the printer reset, I did that and restarted with no effect.

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If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

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Here ya go, and TIA!


   bp-17f7fcc9-c6a9-44e8-b5ed-847602110423
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That looks indeed like a problem with the printer driver (Dell AIO Printer A920).

Did you check to see if there is an update available for that driver?

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I have exactly the same problem with the same printer but it only crashes with Firefox. I can got to the Properties from the printer and select Quick Printing from Explorer and MSN browsers with no problems. I can print also from Adobe Reader with no problems whatsoever. I have reported couple of crashes out of the hundreds that I had had and I am still waiting for a fix. The other problem is that when you click on Print Preview it only would show a couple of pages and not the whole document which could be 5 pages. I have to Copy and Paste and send it to myself as an e-mail in order for me to be able to print the whole document. I have no problem doing this with any other browser except that I absolutely hate those other browsers. Here are the pictures of the error message I get when trying to use the Printer Properties. Also what a normal window would look on the Printer Properties and the window I get when I say OK to the error message. If you click on it a couple of times Firefox crashes. This is my last reported crash number: 7ddf67fa-faa0-4440-a1f7-5116f0c35f80. Any help would be greatly appreciated.

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"The other problem is that when you click on Print Preview it only would show a couple of pages and not the whole document which could be 5 pages."

This will happen on some pages due to the style rules in the page, regardless of your printer. There's no perfect workaround, but often using Select All (Ctrl+a) and then in the Print dialog choosing the Selection under Print Range will let you print the whole document. It's not possible to preview that, however. (Regarding this longstanding issue: <sigh>)

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An inelegant temp solution is to save page to Documents. Then right click page when in Documents and print from there. If you select "Preferences" Firefox won't crash.

Modified by francis.kaye@Verizon.net

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How do you save to documents, I have no such option under "Save page as". I'm mainly switching back to Explorer till they get this program to work.

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Uglier, when you save page a screen will come up--asking you where you want to save the page(s). On there you can save the page to any folder--from there you can then go to the page you saved --right click and select Print. Hope this helps. Forgot-- on the screen that appears when you select 'Save page' you'll find on the left side Documents click this.

Modified by francis.kaye@Verizon.net

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I gave up and have gone back to Firefox 3.6, its so much better than 4 its ridiculous. Surprisingly Mozilla did not create any problems with the install, it carried through all my bookmarks etc fine.

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It is definitely a bug with 4.0. I never had an issue with 3.6 and I am able to utilize the properties for my printer in the explorer browser, but since downloading the new Firefox update, I cannot access the properties on my printer.

When I click on Print, Properties, then click properties again, I get an error message, if I click Properties again, then Firefox closes down.

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@ncawley, please start a new question with your system information (i.e., Windows, Mac, etc.) and information about your printer. If you have not already tried the "reset", please see this article:

http://kb.mozillazine.org/Problems_printing_web_pages