Delta airlines site
I have a couple credit cards loaded on my airline frequent flyer profile. The site will easily accept one for payment, the other one it took 2-3 try's for it to go through a few weeks back and this is their card. This week it would not take the card at all. No problems on the card or my account.
I thought this might be related to some setting I have on firefox, but it doesn't make sense to me since it takes one brand and not the other. Airline refused to investigate and I did call the one company whose card did not go through to tell them what happened.
Thanks.
Brian
All Replies (3)
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
I do show enhanced tracking is on when I am on this site. What I don't understand is if I have a master card and an American express card saved on my frequent flyer account, why would the master card work and the amex not work under the same firefox settings? Thanks. Brian